It's has in build capabilities for omnichannel services, AI enable tools like unified routing Review collected by and hosted on G2.com.

Many Email Mangement tools are not upto mark Review collected by and hosted on G2.com.

We have been implementing Dynamics CE in various offices throughout the County and it has provided a level of transparency and efficiency we previously were not seeing. Review collected by and hosted on G2.com.

Old features still intermingled with the new. Microsoft needs to get better at how they update the application. Review collected by and hosted on G2.com.

It is an end-to-end CRM solution giving you a 360 degree view of your customer Review collected by and hosted on G2.com.

The high license cost of Dynamics 365 Customer Service Review collected by and hosted on G2.com.

The dynamics 365 support team is Fast and provides an immediate response to all inquiries. The professional team was responding to solving significant problems.

Easy integration and out of the box with SharePoint and Azure Review collected by and hosted on G2.com.

The cost of support can sometimes be high considering the problem faced. Sometimes when it comes to customization issues, the support is referring us back to developers. Review collected by and hosted on G2.com.

Customer Service has now become the topmost priority for any organization for its success and growth. Dynamics 365 Customer Service is one such application that enables an organization to quickly set up / configure/customize it as per their unique needs and start serving the customers in no time. Customer Service Hub, Omnichannel, Customer Service Insights, Power Virtual Agent, etc. all these related solutions can be combined with Dynamics 365 Customer Service seamlessly to fulfill all the requirements of an organization, be it analysis, different communication channels, bot needs, etc. Review collected by and hosted on G2.com.

The voice channel was missing in the application when it was introduced, but now with recent announcements, voice-related features are being added. I wish it were there from the very beginning instead of relying on 3rd party tools earlier. Review collected by and hosted on G2.com.

The most valuable aspect of this CRM is that you can have all the data centralized in one application. This helps us to program automated flows from the CRM to any application you need in conjunction with Flow. Review collected by and hosted on G2.com.

The only downside we could see with this application is that for it to be profitable, you need to have a Microsoft ecosystem. Review collected by and hosted on G2.com.

This is a great database to keep customer records. It's easy to use, and administrate. Review collected by and hosted on G2.com.

If you want to do huge customization of the system, you need to know how to write code and use the Plugin registration tool. Review collected by and hosted on G2.com.

It has Omnichannel Capabilities for Improved Customer Service. Today's customers expect a unified experience regardless of which channel they are using to interact with your business.

Agent Enablement:- With the right information, our agents will provide consistent answers to customer questions across channels. Dynamics 365 for Customer Services produces a dynamic interface optimized to drive the next best action contextually serves up tools, guidance, and data to agents throughout the interaction, including information or assets from third-party applications.

Self-Service Capabilities:- Our busy customers should be able to access their account information and find answers to their questions on their own through a branded, personalized experience. A self-service portal with a searchable knowledge base and online community space will provide expert care and peer-to-peer options. If this is not enough, make it easy for customers to transition to assisted support. Review collected by and hosted on G2.com.

Nothing as such. Product was good and yes bit expensive. Review collected by and hosted on G2.com.

It is good tool to providing the customer support to customer and integrate all the customers one place and we can able to support them. Review collected by and hosted on G2.com.

Sometime it seems to be little slow but most of the time it works fine. Review collected by and hosted on G2.com.

What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports.

The availability of functional features is what keeps our corporation to interact with customers. For that reason, we are better off to suit the needs of your clients. Review collected by and hosted on G2.com.

So far Microsoft Dynamics 365 for customer service is the best system that we incorporate for CRM, but it would be much better if the support would reduce the subscription fee of getting a genuine Microsoft Dynamics 365 for customer service. Review collected by and hosted on G2.com.