--- title: Dynamics 365 Customer Service Insights Reviews meta_title: 'Dynamics 365 Customer Service Insights Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Dynamics 365 Customer Service Insights works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 12 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dynamics 365 Customer Service Insights Reviews **Vendor:** Microsoft **Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) **Average Rating:** 4.1/5.0 **Total Reviews:** 12 ## About Dynamics 365 Customer Service Insights Make better decisions and proactively improve customer satisfaction with AI-driven insights. ## Dynamics 365 Customer Service Insights Reviews ### 1. Dynamics Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Dynamics 365 Customer Service Insights?** This works well with a big company. It can serve much different software. This organizes data very well and it is easy to work with. This is user friendly and easy to use. **What do you dislike about Dynamics 365 Customer Service Insights?** Sometimes it can be a bit confusing to work. You cannot use the software without internet access can be a drag. I wish this was changed in case of internet issues. **Recommendations to others considering Dynamics 365 Customer Service Insights:** I really loved working with this software. **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** I like how this software captures data, that is a great feature. It's great that you can also customize tools as well on this software. It's great that they can track customer relationships. ### 2. Microsoft dynamics 365 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** Microsoft Dynamics 365 is Cloud based so it saves computer memory space. This is a huge bonus if you have a lot of conputer programs. I also like that information is easy to access and you don't have to flip through multiple screens. **What do you dislike about Dynamics 365 Customer Service Insights?** Microsoft dynamics can be a little trick you navigate and organize at first but that issue clears up once you work in the program for a little while. **Recommendations to others considering Dynamics 365 Customer Service Insights:** Once you get the hang of navigating Dynamics 365 it makes organizing customer information very easy and pain free. **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** With Microsoft Dynamics 365 you have all of your custome information in one area. You do not need to navigate multiple screens/programs and you can organize the information in the way that works best for you and your business. ### 3. Dynamics review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** We used dynamics for 5 years and we were beyond thrilled with the support and customer service. Our system never went down, we got answers right away and because of that we made sure our clients were happy. **What do you dislike about Dynamics 365 Customer Service Insights?** I think Dynamics can be a little bit more up to date with all of the implications and the software uses like Salesforce has but other than that they are headed in the right direction. **Recommendations to others considering Dynamics 365 Customer Service Insights:** I would definitely remind integrating Service while using dynamics CRM **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** We solved the quick fixes, the bugs and any problems that are clients were having by using Dynamics 365 Service insights. In my opinion, it is a must when leading sales team! ### 4. Dynamics 365 Customer Service general review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** Your tasks are easily reachable, accessible, and visible. Thanks to the features offered, you can manage the issues/tickets quickly. The positive expected behavior is always met. **What do you dislike about Dynamics 365 Customer Service Insights?** There are some unnecessary tabs/features/checkboxes which make life difficult for beginners, and they are useless. **Recommendations to others considering Dynamics 365 Customer Service Insights:** This advanced software solution helps you resolve customer issues much more straightforwardly than most other CS solutions. **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** I was examining the number/status of tickets of a specific customer aiming to write a customer success outreach to them. ### 5. Microsoft hits it out of the Park **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** I love the ease with which tbis program helps me connect with clients. Our office is busy from open to close and time savers are life savers **What do you dislike about Dynamics 365 Customer Service Insights?** I wish we found it sooner and was utilizing it in our practice. It really is amazing. **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** The customer service to our clients flows so much more smoothly with the addition of this software. ### 6. Not User friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Melody S. | Customer Care Supervisor , Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** It can import data and analyze it in the simplest terms for you. **What do you dislike about Dynamics 365 Customer Service Insights?** Not user friendly, I had to click around to figure it out **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** None- about to expire December 2021, will continue to use one drive. ### 7. Help for Service Desk **Rating:** 2.0/5.0 stars **Reviewed by:** Jenny G. | IT Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** The ability to customize with Microsoft Platform, Consolidate customer data into a single pageview, Built-in automation options. **What do you dislike about Dynamics 365 Customer Service Insights?** Setting up customer profiles or editing an existing profile is difficult. The steep learning curve for beginners, not as intuitive as Salesforce product **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** Combining customer data from multiple sources into a single view. Insights and analytics ### 8. Amazing Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** I like that all customer data from all sources are brought together on one page. User platform is super easy to "navigate" but a little Difficult to use. **What do you dislike about Dynamics 365 Customer Service Insights?** It's quite pricey and It takes a lot Of commitment to get things running the way you want. **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** Combining data from local POS and online sales for customers to see ### 9. Dynamics 365 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** I like that it is a Microsoft program and includes all the user-friendly features that have lasted decades **What do you dislike about Dynamics 365 Customer Service Insights?** I had trouble getting everything up to date, but once that was worked through, I had no issues **Recommendations to others considering Dynamics 365 Customer Service Insights:** Make sure you do the research and find the best program for you. Ensure users receive training **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** I have benefited from having all my marketing and sales data in one place ### 10. REVIEW Dynamics 365 Customer Service Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** Great user interface and an easy to understand product. **What do you dislike about Dynamics 365 Customer Service Insights?** Sometimes the product would load pages slower than excpected. **Recommendations to others considering Dynamics 365 Customer Service Insights:** This product will help you achieve a new understanding of data. **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** This product has helped with collating a lot of diverse data. ### 11. Easy to use customer service management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Dynamics 365 Customer Service Insights?** The simplicity and easy to use user interface **What do you dislike about Dynamics 365 Customer Service Insights?** Honestly, I like everything about it its a great application **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** Management of customer service issues and insights, very easy to organize and manage ### 12. Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Dynamics 365 Customer Service Insights?** The possibility to análise the info regarding the b at experience support from the customer **What do you dislike about Dynamics 365 Customer Service Insights?** The hardness of get/download info from the software **What problems is Dynamics 365 Customer Service Insights solving and how is that benefiting you?** Helped me to understand the Customer satisfaction ## Dynamics 365 Customer Service Insights Discussions - [What are the new features in d365 CRM?](https://www.g2.com/discussions/dynamics-365-customer-service-insights-what-are-the-new-features-in-d365-crm) - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/dynamics-365-customer-service-insights-what-are-the-features-of-microsoft-dynamics-365) - [What is Dynamics customer insight?](https://www.g2.com/discussions/what-is-dynamics-customer-insight) - [What is Dynamics 365 customer service insights?](https://www.g2.com/discussions/what-is-dynamics-365-customer-service-insights) - [Can they give me clarification of an RFA?](https://www.g2.com/discussions/can-they-give-me-clarification-of-an-rfa) - 1 upvote - [View Dynamics 365 Customer Service Insights pricing details and edition comparison](https://www.g2.com/products/dynamics-365-customer-service-insights/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+07%3A44%3A21+-0500&secure%5Bsession_id%5D=8d8bad45-8d79-4604-8357-1764c47c8e58&secure%5Btoken%5D=429cafbc68538069625642506b4116f925a718e215915105fb30153632b5225e&format=llm_user) ## Dynamics 365 Customer Service Insights Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization ## Top Dynamics 365 Customer Service Insights Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,449 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (676 reviews)