IL

Irene L.

Operations Manager

Mid-Market (51-1000 emp.)

9/13/2023

"Dynamics 365 Commerce truly empowers retailers thanks the integration and user-friendly interface"

3/5

What do you like best about Dynamics 365 Commerce?

What I love most about Dynamics 365 Commerce is how it effortlessly combines powerful retail tools with user-friendly simplicity, truly streamlining our operations. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

The complexity once is starting to implement Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Dynamics 365 Commerce addresses key retail challenges. Its omnichannel approach ensures seamless experiences, boosting loyalty. Robust inventory management prevents overstocking, optimizing profits. Integrated POS streamlines transactions, enhancing efficiency. Insights drive informed decisions. This benefits us by driving revenue, improving satisfaction, and ensuring smooth, profitable operations. Review collected by and hosted on G2.com.

BD

bibhash d.

Project Manager

Financial Services

Mid-Market (51-1000 emp.)

3/2/2023

"A comprehensive and user friendly e-commerce platform"

4.5/5

What do you like best about Dynamics 365 Commerce?

I have been very impressed with the functionality and feature of the software. It allowed our team to streamline many of our business processes and has dramatically improved our overall efficiency. I would highly recommend Dynamic 365 commerce to other businesses looking for a comprehensive and flexible solution for managing their retail operation. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Dynamics 365 commerce is complex and challenging to set up, especially for users unfamiliar with Microsoft products or e-commerce platforms. It is a cloud-based solutions. And i found dynamic 365 to be expensive, especially for small businesses or those that have limited budgets. Review collected by and hosted on G2.com.

ZA

Zaid A.

Account Manager

Enterprise (> 1000 emp.)

11/16/2023

"Dynamics for retail"

3.5/5

What do you like best about Dynamics 365 Commerce?

It is super easy to use and they take their feedbacks seriosuly Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

The integrations of the tool can be better. Review collected by and hosted on G2.com.

AR

Avik R.

Small-Business (50 or fewer emp.)

2/28/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"A comprehensive e-commerce solution"

5/5

What do you like best about Dynamics 365 Commerce?

Dynamics 365 Commerce is a robust e-commerce solution with everything you need to run a successful online business. From managing your inventory to analyzing your sales data, this platform offers a wide range of features to help you streamline your operations and grow your business.

One of the standout features of Dynamics 365 Commerce is its seamless integration with other Microsoft products like Power BI, Power Apps, and Teams. They make creating custom reports easy, automating workflows, and collaborating with your team in real time.

Another notable feature is its ability to personalize the customer experience. With Dynamics 365 Commerce, you can create targeted marketing campaigns, recommend products based on customer behaviour, and offer personalized discounts and promotions. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Some of the downsides that I noticed are:

The initial setup can be complex and time-consuming.

Some features may require additional customization or development work.

Pricing may be higher than other e-commerce platforms. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Dynamics 365 Commerce offers robust inventory management features, including real-time stock tracking, automated replenishment, and support for multiple warehouses. This makes it easy to keep track of your inventory and ensure that you always have the right products in stock.

Finally, Dynamics 365 Commerce provides detailed analytics and reporting tools to help you understand your customers' behaviour and make informed decisions about your business. You can track sales trends, monitor customer satisfaction, and identify growth opportunities. Review collected by and hosted on G2.com.

RR

Rino R.

Senior Software Engineer

Enterprise (> 1000 emp.)

3/21/2023

"Review on Dynamic 365 Commerce"

4.5/5

What do you like best about Dynamics 365 Commerce?

Dynamics 365 Commerce offers a comprehensive solution for businesses, allowing them to manage their operations, from inventory and order management to customer engagement and analytics. Its integration with other Microsoft products, such as Power BI and Azure, provides a robust and customizable platform for businesses to streamline their processes and improve their overall performance. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Few limitations would be steep learning curve or the need for technical expertise to fully leverage its capabilities. Additionally, the cost of implementing and maintaining the platform may be a consideration for some businesses, particularly small or medium-sized enterprises. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Dynamics 365 Commerce helps businesses manage their operations, including inventory management, order fulfillment, and customer service, all in one platform. To add on, businesses can personalize customer experiences, offer targeted promotions and recommendations, and provide omnichannel support, all of which can help improve customer satisfaction and loyalty. Review collected by and hosted on G2.com.

VS

Varun S.

Associate Manager

Small-Business (50 or fewer emp.)

2/14/2023

"Efficient and Comprehensive E-Commerce Management with Dynamics 365 Commerce"

4.5/5

What do you like best about Dynamics 365 Commerce?

Comprehensive e-commerce management: Dynamics 365 Commerce is a full-service platform for managing all aspects of e-commerce, from product catalog management to order fulfillment and customer service.

Integration with other Dynamics 365 applications: Dynamics 365 Commerce integrates seamlessly with other Dynamics 365 applications, such as Dynamics 365 Finance and Dynamics 365 Supply Chain Management, allowing businesses to manage all aspects of their operations in one platform.

Customizable workflows: Users can create customized workflows for specific business processes, such as order processing and returns management, helping to streamline operations and improve efficiency. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Cost: Dynamics 365 Commerce is a paid service, which may make it less accessible for smaller businesses or individual users.

Complexity: The platform is designed to be comprehensive, making it more complex and challenging to learn and use compared to straightforward e-commerce management tools.

Customization: While Dynamics 365 Commerce offers some customization options, users may be limited in customizing specific workflows or features to meet their unique business needs. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Centralized management: One of the main challenges of e-commerce is managing multiple channels and touchpoints, such as online marketplaces, social media platforms, and mobile apps. Dynamics 365 Commerce provides a centralized platform for managing all of these channels in one place, which can help businesses save time and avoid errors.

Inventory and order management: Keeping track of inventory levels and processing orders promptly is crucial for e-commerce success. Dynamics 365 Commerce provides real-time visibility into inventory levels and automates many aspects of order processing, helping businesses to streamline operations and improve customer satisfaction.

Personalization and customer engagement: Customers today expect personalized experiences and meaningful interactions with brands. Dynamics 365 Commerce offers tools for customized product recommendations, targeted promotions, and loyalty programs, helping businesses to engage with customers and build long-term relationships. Review collected by and hosted on G2.com.

AH

Alex H.

Small-Business (50 or fewer emp.)

2/9/2023

""Uncovering the Pros and Cons: A Comprehensive Review of Dynamic 365 commerce"

3.5/5

What do you like best about Dynamics 365 Commerce?

Scalable architecture that can accommodate growth and handle complex e-commerce operations

Robust set of features, including product management, order management, customer relationship management, and marketing automation

Seamless integration with other Microsoft Dynamics 365 applications, such as Dynamics 365 for Sales and Dynamics 365 for Customer Service

Customization options through the use of extensions and APIs

Responsive design that ensures a seamless shopping experience across all devices

Advanced analytics and reporting capabilities to gain insights into customer behavior and business performance. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Steep learning curve for some users, especially those unfamiliar with the Microsoft Dynamics platform

High cost compared to some other e-commerce platforms

Complex customization and integration process, which may require specialized expertise

Limited third-party integration options compared to other e-commerce platforms

Occasional performance issues, especially when dealing with large amounts of data. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Streamlined E-commerce Operations: Dynamics 365 Commerce streamlines the e-commerce operations by bringing together all the key elements of an e-commerce business, such as product management, order management, and customer relationship management, into a single platform. This allows organizations to manage their e-commerce operations more efficiently and effectively.

Enhanced Customer Experience: Dynamics 365 Commerce provides a responsive and seamless shopping experience across all devices, helping organizations to better engage and retain their customers. Additionally, it provides advanced analytics and reporting capabilities that allow organizations to gain insights into customer behavior and preferences, and use this information to deliver a more personalized shopping experience.

Increased Scalability: Dynamics 365 Commerce is designed to accommodate growth and handle complex e-commerce operations. It provides a scalable architecture that can accommodate increasing numbers of products, customers, and orders, and ensure that the platform can grow with the business.

Improved Business Insights: Dynamics 365 Commerce provides robust reporting and analytics capabilities that help organizations gain insights into the performance of their e-commerce operations. This information can be used to optimize operations, improve decision-making, and drive growth. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/12/2023

"Using this application as a ticketing system from a Financial Firm"

2.5/5

What do you like best about Dynamics 365 Commerce?

It's look nice to use and try to get the job done remotely Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

It has a ton of glitches and doesn't help at all on a micromanaging Tech Department Review collected by and hosted on G2.com.

AD

Aaron D.

International Accountant

Mid-Market (51-1000 emp.)

3/10/2023

"Incredible room for improvement"

4/5

What do you like best about Dynamics 365 Commerce?

I like the Fluidity and smoothness while browsing on it. the way Interconnects with different pages have a seamless transition and animations, the right amount of animations with not too much / too little speed gives an incredible user experience.

The scale to modify and add more functionalities is amazing Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

I have often noticed there are some jitters and the loading time is sometimes over 20 seconds which takes away from the user experience. When there is too many things going on processing time in the background, loadings screen, etc is loading time cannot be reduced , loading animations can be made a little more intuitive. Review collected by and hosted on G2.com.

RS

Rohit S.

Software Developer

Mid-Market (51-1000 emp.)

2/21/2023

"My dynamics 365 Commerce review"

4/5

What do you like best about Dynamics 365 Commerce?

The best feature i liked about Dynamics 365 Commerce is its personalization, it has built-in personalization features that enabled my business to offer personalized recommendations and promotions to my customers. This helped to improve my customer satisfaction and drive sales Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

One thing i felt is that, Dynamics 365 Commerce has a steep learning curve for users who are not familiar with the platform or similar software. Therefore this require additional training or resources to ensure users can make the most of the platform. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Dynamics 365 Commerce solves the problem of managing various aspects of ecommerce as it centralizes business operations. It provides a centralized platform for managing various aspects of the retail business, such as inventory management, order processing, and customer engagement. This has helped businesses streamline their operations and improve efficiency Review collected by and hosted on G2.com.