There are many upsides for using Dynamics 365 commerce

- The ability to scale and adapt to business demands

- It offers an intuitive and seamless user experience for transforming the digital landscape of the customers leveraging commerce

- It provides support for purchasing from the single platform itself and provides a single 360 degree customer view across various channels

- It's intelligent automation capabilities are unique and immersive to enhance customer shopping experience within minimal clicks Review collected by and hosted on G2.com.

- The cost of installation and support goes on a higher side as compared to the competitors.

- The sales promotion is license based process instead of paying for entire engagement

- The AI driven modules are license based and incurs higher rate of costs

- Inhouse integrations are seamless however integrations with other channels involves cost Review collected by and hosted on G2.com.

Dynamics 365 Commerce is a low-code platform to quickly set up a modern online store without the need for hiring web developers. It is so easy and intuitive that anyone having some computer knowledge can get started with it. Review collected by and hosted on G2.com.

The only thing that I hate about Dynamics 365 Commerce is the fact that due to the low code platform design, it lacks several customization options. We cannot customize it at will which is available with web developed products. Review collected by and hosted on G2.com.

Dynamics 365 Commerce excels in its seamless integration with other Microsoft applications, robust e-commerce capabilities, and comprehensive customer engagement features. Review collected by and hosted on G2.com.

Dynamics 365 Commerce include a steep learning curve, complex customization processes, and occasional issues with system stability and performance. Review collected by and hosted on G2.com.

Everything related to business , including HRMS at one place. Review collected by and hosted on G2.com.

Sometimes security password/numeric code sync doesn't happen realtime. Review collected by and hosted on G2.com.

I like the omnichannel and how I can get aggregated customer insights. Review collected by and hosted on G2.com.

Some features are not to easy to find and it ain't cheap. Review collected by and hosted on G2.com.

Dynamics 365 Commerce enabled our company to grow revenue through greater employee productivity, reduce costs, and drive supply chain efficiency, eventually helping to achieve the KPIs. Review collected by and hosted on G2.com.

To become proficient in all functions, some training is required. The majority of customer complaints indicate that the UI is not very user-friendly right away. The system and any customizations can be rather expensive. Monthly expenditures per user range from $50 to $200 or more. Review collected by and hosted on G2.com.

Scalability: The platform can be easily scaled up or down as a business grows, making it an ideal solution for both small and large organizations.

Integration: Dynamics 365 Commerce integrates with other Dynamics 365 applications, such as Sales, Marketing, and Customer Service, as well as with other Microsoft products, such as Power Apps and Power Automate.

User-friendly interface: The platform has a user-friendly interface that allows businesses to easily manage their e-commerce operations, including product catalogs, order management, and customer data.

Insights and Analytics: Dynamics 365 Commerce provides businesses with valuable insights and analytics that can help them make informed decisions about their e-commerce operations.

Dynamics 365 Commerce is a powerful and flexible platform that helps businesses streamline their e-commerce operations, improve customer experiences, and grow their business. Review collected by and hosted on G2.com.

Complexity: Dynamics 365 Commerce is a comprehensive platform that offers a wide range of features and functions. While this can be a strength for businesses, it can also make the platform complex and challenging to navigate for some users.

Customization: Some users might find that the platform does not provide enough customization options to meet their specific needs. This could lead to the need for additional custom development work, which can be time-consuming and costly.

Integration issues: Integrating Dynamics 365 Commerce with other systems and applications can sometimes be challenging and require specialized expertise.

High costs: Dynamics 365 Commerce is a powerful platform, but it can also be expensive, especially for small businesses.

Learning curve: Some users might find that the platform requires a significant amount of time and effort to learn, especially if they are not familiar with similar e-commerce platforms.

These are just a few potential challenges that users might encounter when using Dynamics 365 Commerce. However, it's important to note that the platform has many benefits and can be a great solution for businesses looking to streamline their e-commerce operations and grow their business. Review collected by and hosted on G2.com.

It helps our employees to give a ln outstanding customer service by giving them the best tools they need to succeed. It also provides product information, tasks, training, social and more. Review collected by and hosted on G2.com.

There are few things like cost which is quite high. Some users may find the platform challenging to learn Review collected by and hosted on G2.com.

The number of features and integrations help a lot with the supply chain in my career. Easy to use, easy to customize using C#. Review collected by and hosted on G2.com.

No natural flow between the various and numerous features provided. Even the experts called in to implement had a tough time doing so. Also, the Azure Cloud is very sluggish. Review collected by and hosted on G2.com.

One of the best things about Dynamics 365 Commerce is its omnichannel capabilities, which enable businesses to reach customers across multiple channels, including online marketplaces, social media, and physical stores. This allows companies to create a seamless customer experience across all touchpoints and increase customer engagement and loyalty. Review collected by and hosted on G2.com.

One potential disadvantage of Dynamics 365 Commerce is its complexity. Some users may find the platform challenging to navigate and customize, which can result in a longer learning curve. Additionally, the platform may require significant time and resources to set up and configure, which may not be feasible for small or mid-sized businesses with limited resources.

Another downside of Dynamics 365 Commerce is its cost. Review collected by and hosted on G2.com.