--- title: Dynamics 365 Commerce Reviews meta\_title: 'Dynamics 365 Commerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Dynamics 365 Commerce works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 61 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

### Dynamics 365 Commerce Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the **ease of use** of Dynamics 365 Commerce, appreciating its seamless integration and reliable performance. [(6 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411155&qs=pros-and-cons#reviews)

Users appreciate the **easy integration** of Dynamics 365 Commerce with Microsoft tools, enhancing their workflow across various operations. [(4 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411112&qs=pros-and-cons#reviews)

Users appreciate the **seamless omnichannel experiences** of Dynamics 365 Commerce, enhancing operational efficiency across all departments. [(4 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411025&qs=pros-and-cons#reviews)

Users appreciate the **seamless integration** of Dynamics 365 Commerce, simplifying both online and in-store operations effectively. [(4 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2338486&qs=pros-and-cons#reviews)

Users value the **reliability** of Dynamics 365 Commerce for managing complex operations seamlessly and efficiently. [(3 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2069275&qs=pros-and-cons#reviews)

Users find the **high cost** of Dynamics 365 Commerce unreasonable for small businesses and complex to set up. [(6 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411083&qs=pros-and-cons#reviews)

Users find the **complex implementation** of Dynamics 365 Commerce challenging, requiring significant time and technical expertise. [(3 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411145&qs=pros-and-cons#reviews)

Users often struggle with the **steep learning curve** of Dynamics 365 Commerce, requiring significant time and technical assistance to succeed. [(3 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411123&qs=pros-and-cons#reviews)

Users experience **slow performance** , especially with load times for reports, impacting overall efficiency in Dynamics 365 Commerce. [(2 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411268&qs=pros-and-cons#reviews)

Users find the **high implementation complexity and costs** of Dynamics 365 Commerce challenging for small businesses. [(2 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2420393&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Dynamics 365 Commerce

##### 1. Ease of Use

Users highlight the **ease of use** of Dynamics 365 Commerce, appreciating its seamless integration and reliable performance.
[
See 6 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411155&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.")
IG

Indresh G.

Small-Business (50 or fewer emp.)

4.5/5

"Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools"

What do you like about Dynamics 365 Commerce?

What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which

 ![Cristian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian O.")
CO

Cristian O.

Mid-Market (51-1000 emp.)

4.5/5

"Unified Commerce and Seamless Microsoft Integration"

What do you like about Dynamics 365 Commerce?

Unified Commerce Experience It provides a single platform for managing physical stores, e-commerce, and call centers, ensuring consistency across all

##### 2. Easy Integration

Users appreciate the **easy integration** of Dynamics 365 Commerce with Microsoft tools, enhancing their workflow across various operations.
[
See 4 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411112&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.")
IG

Indresh G.

Small-Business (50 or fewer emp.)

4.5/5

"Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools"

What do you like about Dynamics 365 Commerce?

What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which

 ![Cristian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian O.")
CO

Cristian O.

Mid-Market (51-1000 emp.)

4.5/5

"Unified Commerce and Seamless Microsoft Integration"

What do you like about Dynamics 365 Commerce?

Unified Commerce Experience It provides a single platform for managing physical stores, e-commerce, and call centers, ensuring consistency across all

##### 3. E-commerce Services

Users appreciate the **seamless omnichannel experiences** of Dynamics 365 Commerce, enhancing operational efficiency across all departments.
[
See 4 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411025&qs=pros-and-cons#reviews)

See Related User Reviews

MN

Mandla N.

Small-Business (50 or fewer emp.)

4.0/5

"Unified In-Store and E-Commerce with Real-Time Insights"

What do you like about Dynamics 365 Commerce?

One of the best things about this platform is the fact that it unifies in-store operations as well as e-commerce into one platform. This platform prov

AV

Andrew V.

Small-Business (50 or fewer emp.)

4.0/5

"A commerce solution that delivers across channels"

What do you like about Dynamics 365 Commerce?

One of the things i like about Dynamics 365 commerce is that increases operational efficiency by connecting all department, like sales, inventory, acc

##### 4. Product Management

Users appreciate the **seamless integration** of Dynamics 365 Commerce, simplifying both online and in-store operations effectively.
[
See 4 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2338486&qs=pros-and-cons#reviews)

See Related User Reviews

MN

Mandla N.

Small-Business (50 or fewer emp.)

4.0/5

"Unified In-Store and E-Commerce with Real-Time Insights"

What do you like about Dynamics 365 Commerce?

One of the best things about this platform is the fact that it unifies in-store operations as well as e-commerce into one platform. This platform prov

 ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.")
IG

Indresh G.

Small-Business (50 or fewer emp.)

4.5/5

"Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools"

What do you like about Dynamics 365 Commerce?

What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which

##### 5. Reliability

Users value the **reliability** of Dynamics 365 Commerce for managing complex operations seamlessly and efficiently.
[
See 3 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2069275&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.")
IG

Indresh G.

Small-Business (50 or fewer emp.)

4.5/5

"Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools"

What do you like about Dynamics 365 Commerce?

What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which

 ![Majid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Majid H.")
MH

Majid H.

Mid-Market (51-1000 emp.)

4.5/5

"Dynamic 365"

What do you like about Dynamics 365 Commerce?

Dynamics 365 Commerce stands out for its unified platform that connects in-store, online, and back-office operations. It offers seamless omnichannel e

### 5 Cons or Disadvantages of Dynamics 365 Commerce

##### 1. Expensive

Users find the **high cost** of Dynamics 365 Commerce unreasonable for small businesses and complex to set up.
[
See 6 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411083&qs=pros-and-cons#reviews)

See Related User Reviews

MN

Mandla N.

Small-Business (50 or fewer emp.)

4.0/5

"Unified In-Store and E-Commerce with Real-Time Insights"

What do you dislike about Dynamics 365 Commerce?

This is be a bit complex to setup, you need to be tech savvy to be able to fully implement. The pricing isn’t very reasonable for small businesses.

 ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.")
IG

Indresh G.

Small-Business (50 or fewer emp.)

4.5/5

"Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools"

What do you dislike about Dynamics 365 Commerce?

The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everyt

##### 2. Complex Implementation

Users find the **complex implementation** of Dynamics 365 Commerce challenging, requiring significant time and technical expertise.
[
See 3 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411145&qs=pros-and-cons#reviews)

See Related User Reviews

MN

Mandla N.

Small-Business (50 or fewer emp.)

4.0/5

"Unified In-Store and E-Commerce with Real-Time Insights"

What do you dislike about Dynamics 365 Commerce?

This is be a bit complex to setup, you need to be tech savvy to be able to fully implement. The pricing isn’t very reasonable for small businesses.

 ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.")
IG

Indresh G.

Small-Business (50 or fewer emp.)

4.5/5

"Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools"

What do you dislike about Dynamics 365 Commerce?

The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everyt

##### 3. Learning Curve

Users often struggle with the **steep learning curve** of Dynamics 365 Commerce, requiring significant time and technical assistance to succeed.
[
See 3 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411123&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.")
IG

Indresh G.

Small-Business (50 or fewer emp.)

4.5/5

"Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools"

What do you dislike about Dynamics 365 Commerce?

The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everyt

 ![Dallas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dallas S.")
DS

Dallas S.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless to Use and Instantly Productive"

What do you dislike about Dynamics 365 Commerce?

The learning curve, but once you figure it out then you're good.

##### 4. Slow Performance

Users experience **slow performance** , especially with load times for reports, impacting overall efficiency in Dynamics 365 Commerce.
[
See 2 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411268&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Majid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Majid H.")
MH

Majid H.

Mid-Market (51-1000 emp.)

4.5/5

"Dynamic 365"

What do you dislike about Dynamics 365 Commerce?

One key drawback of Dynamics 365 Commerce is its \*\*complexity and steep learning curve\*\*, especially for businesses without prior experience in Micros

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Integrations are a breeze"

What do you dislike about Dynamics 365 Commerce?

Well, nothing in particular, but I feel the load time for reports could have been better.

##### 5. Small Business Challenges

Users find the **high implementation complexity and costs** of Dynamics 365 Commerce challenging for small businesses.
[
See 2 mentions
](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2420393&qs=pros-and-cons#reviews)

See Related User Reviews

MN

Mandla N.

Small-Business (50 or fewer emp.)

4.0/5

"Unified In-Store and E-Commerce with Real-Time Insights"

What do you dislike about Dynamics 365 Commerce?

This is be a bit complex to setup, you need to be tech savvy to be able to fully implement. The pricing isn’t very reasonable for small businesses.

 ![Cristian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian O.")
CO

Cristian O.

Mid-Market (51-1000 emp.)

4.5/5

"Unified Commerce and Seamless Microsoft Integration"

What do you dislike about Dynamics 365 Commerce?

Complexity in Implementation Setting up and customizing Dynamics 365 Commerce can be time-consuming and resource-intensive, especially for business

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 ![Vasantha N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasantha N.")
VN

Vasantha N.

Senior Associate

Small-Business (50 or fewer emp.)

3/13/2023

"End to end commerce solution that scales the business"

3.5/5

What do you like best about Dynamics 365 Commerce?

Streamline operations using AI in the cloud, flexible and intelligent omnichannel experience, exceed customer expectations through AI driven recommendations Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Learning is bit difficult and cost of the software is too high and some customisations are quite expensive Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Track products information and pricing from a single location in retail industry. Centralised inventory management, utilise machine learning capabilities to automate the inventory. Keep up the trends to meet the customer expectations Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

AK

Ahmad K.

System Administrator

Construction

Mid-Market (51-1000 emp.)

3/12/2023

"The best ERP"

5/5

What do you like best about Dynamics 365 Commerce?

With the integration with everything, you can buy a license with desktop, office, and cloud plus ERP users in one license. and there is the ability to add or edit the subscription monthly on the license. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

actually, I try this product for a limited time and I don't find any cons. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

the ERP system with a flexible number of user subscriptions and fixable modules. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Manmohan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manmohan A.")
MA

Manmohan A.

Senior Consultant - Business Process Analysis

Small-Business (50 or fewer emp.)

3/12/2023

"MS Dynamics 365 Commerce"

5/5

What do you like best about Dynamics 365 Commerce?

\* Easy to Integrate with other applications to access and send data.

\* Smooth and accurate information flow.

\* User friendly interface

\* Cost effective in user based licence and intregration Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Shall provide freedom to user to creat workflow. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

\* To connect employee network to share information and track records.

\* Enlist customers' queries and complaints and resolve them within specific TAT. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

KM

Katherine M.

Sr. Commodity Account Specialist

Import and Export

Mid-Market (51-1000 emp.)

3/3/2023

"Dynamics 365 does wonders"

4.5/5

What do you like best about Dynamics 365 Commerce?

This ERP allows you to grow your business with all the tools that it offers, which helps find better solutions and strategies. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

The ERP is somewhat complex since it offers so many things, so an extensive training to understand it better is required. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Helps manage all business processes. Another benefit is that when migrating to this system, all data is transferred from the other system. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Wycklife O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wycklife O.")
WO

Wycklife O.

Team Lead

Consumer Services

Small-Business (50 or fewer emp.)

2/24/2023

"Dynamic 365 Review"

4.5/5

What do you like best about Dynamics 365 Commerce?

The CRM system it has and how easy it is to oparate Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Complexity in customizing diffrent funtions Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Order processing , Help manage inventory Review collected by and hosted on G2.com.

Show More

1/17/2025
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![josphat m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "josphat m.")
JM

josphat m.

Digital Marketer 

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/27/2023

"A wonderful e-commerce platform"

5/5

What do you like best about Dynamics 365 Commerce?

I like the fact that the site is easy to use. I have found customers praising the site for easy navigation and user friendly interface. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Nothing to dislike. Generally the site looks amazing and adept in terms of functionality Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

The site offers a site where customers can order, pay and get items delivered to them seamlessly. The back office is quite helpful Review collected by and hosted on G2.com.

Show More

2/20/2024
Validated ReviewerIncentivizedSource: G2 invite

HD

Holney D.

Mid-Market (51-1000 emp.)

2/23/2023

"It helps me daily in planning my resources"

5/5

What do you like best about Dynamics 365 Commerce?

The financial planning and organization functions were able to help me increase sales considerably. The queue manages to maintain a good customer base. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

At first my team had problems converting documents to other formats. Practically already solved by the IT team Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Billing and Invoicing definitively. We had several issues with the previous tool. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Ritika S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritika S.")
RS

Ritika S.

Associate

Mid-Market (51-1000 emp.)

2/7/2023

"Tool for sales peep and modern CRM system"

4.5/5

What do you like best about Dynamics 365 Commerce?

Easy to use as it is integrated with other programs/apps. Dynamics 365 understand customer pain points. UI/UX is any day better than MS Word and Excel. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Limited Functionality , Delayed support from Microsoft, need training for full potential. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Help with productivity, ease of use and very cost-effective for implementation, handle sales. Pipeline management is great, Forecasting the basic sales report. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Tushar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tushar V.")
TV

Tushar V.

Javascript Developer

Mid-Market (51-1000 emp.)

2/7/2023

"Most proficient CRM solution on my mobile."

5/5

What do you like best about Dynamics 365 Commerce?

Dynamics 365 Commerce can be easily integrated with any Sales and social media marketing 3rd party software.

Which makes it generate a report of many others with it's feedback. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

Costly and A pain to set up initially, Storage space is offered less compared to its competitors. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

Getting required information from other platforms and presenting it in a very effective way. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

SG

swapnil g.

Enterprise (\> 1000 emp.)

2/27/2023

"good experience"

4.5/5

What do you like best about Dynamics 365 Commerce?

I love the ecosystem and environment of the overall system and functionalities Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Commerce?

platform is slow took a lot of time to load and do things Review collected by and hosted on G2.com.

What problems is Dynamics 365 Commerce solving and how is that benefiting you?

to solve the day-to-day track of the client and have multiple contacts and account Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

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