--- title: Dynamics 365 Commerce Reviews meta\_title: 'Dynamics 365 Commerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Dynamics 365 Commerce works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 61 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Dynamics 365 Commerce Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Dynamics 365 Commerce, appreciating its seamless integration and reliable performance. [(6 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411155&qs=pros-and-cons#reviews) Users appreciate the **easy integration** of Dynamics 365 Commerce with Microsoft tools, enhancing their workflow across various operations. [(4 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411112&qs=pros-and-cons#reviews) Users appreciate the **seamless omnichannel experiences** of Dynamics 365 Commerce, enhancing operational efficiency across all departments. [(4 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411025&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** of Dynamics 365 Commerce, simplifying both online and in-store operations effectively. [(4 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2338486&qs=pros-and-cons#reviews) Users value the **reliability** of Dynamics 365 Commerce for managing complex operations seamlessly and efficiently. [(3 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2069275&qs=pros-and-cons#reviews) Users find the **high cost** of Dynamics 365 Commerce unreasonable for small businesses and complex to set up. [(6 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411083&qs=pros-and-cons#reviews) Users find the **complex implementation** of Dynamics 365 Commerce challenging, requiring significant time and technical expertise. [(3 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411145&qs=pros-and-cons#reviews) Users often struggle with the **steep learning curve** of Dynamics 365 Commerce, requiring significant time and technical assistance to succeed. [(3 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411123&qs=pros-and-cons#reviews) Users experience **slow performance** , especially with load times for reports, impacting overall efficiency in Dynamics 365 Commerce. [(2 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411268&qs=pros-and-cons#reviews) Users find the **high implementation complexity and costs** of Dynamics 365 Commerce challenging for small businesses. [(2 mentions)](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2420393&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dynamics 365 Commerce ##### 1. Ease of Use Users highlight the **ease of use** of Dynamics 365 Commerce, appreciating its seamless integration and reliable performance. [ See 6 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411155&qs=pros-and-cons#reviews) See Related User Reviews ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.") IG Indresh G. Small-Business (50 or fewer emp.) 4.5/5 "Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools" What do you like about Dynamics 365 Commerce? What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which ![Cristian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian O.") CO Cristian O. Mid-Market (51-1000 emp.) 4.5/5 "Unified Commerce and Seamless Microsoft Integration" What do you like about Dynamics 365 Commerce? Unified Commerce Experience It provides a single platform for managing physical stores, e-commerce, and call centers, ensuring consistency across all ##### 2. Easy Integration Users appreciate the **easy integration** of Dynamics 365 Commerce with Microsoft tools, enhancing their workflow across various operations. [ See 4 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411112&qs=pros-and-cons#reviews) See Related User Reviews ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.") IG Indresh G. Small-Business (50 or fewer emp.) 4.5/5 "Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools" What do you like about Dynamics 365 Commerce? What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which ![Cristian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian O.") CO Cristian O. Mid-Market (51-1000 emp.) 4.5/5 "Unified Commerce and Seamless Microsoft Integration" What do you like about Dynamics 365 Commerce? Unified Commerce Experience It provides a single platform for managing physical stores, e-commerce, and call centers, ensuring consistency across all ##### 3. E-commerce Services Users appreciate the **seamless omnichannel experiences** of Dynamics 365 Commerce, enhancing operational efficiency across all departments. [ See 4 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411025&qs=pros-and-cons#reviews) See Related User Reviews MN Mandla N. Small-Business (50 or fewer emp.) 4.0/5 "Unified In-Store and E-Commerce with Real-Time Insights" What do you like about Dynamics 365 Commerce? One of the best things about this platform is the fact that it unifies in-store operations as well as e-commerce into one platform. This platform prov AV Andrew V. Small-Business (50 or fewer emp.) 4.0/5 "A commerce solution that delivers across channels" What do you like about Dynamics 365 Commerce? One of the things i like about Dynamics 365 commerce is that increases operational efficiency by connecting all department, like sales, inventory, acc ##### 4. Product Management Users appreciate the **seamless integration** of Dynamics 365 Commerce, simplifying both online and in-store operations effectively. [ See 4 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2338486&qs=pros-and-cons#reviews) See Related User Reviews MN Mandla N. Small-Business (50 or fewer emp.) 4.0/5 "Unified In-Store and E-Commerce with Real-Time Insights" What do you like about Dynamics 365 Commerce? One of the best things about this platform is the fact that it unifies in-store operations as well as e-commerce into one platform. This platform prov ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.") IG Indresh G. Small-Business (50 or fewer emp.) 4.5/5 "Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools" What do you like about Dynamics 365 Commerce? What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which ##### 5. Reliability Users value the **reliability** of Dynamics 365 Commerce for managing complex operations seamlessly and efficiently. [ See 3 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2069275&qs=pros-and-cons#reviews) See Related User Reviews ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.") IG Indresh G. Small-Business (50 or fewer emp.) 4.5/5 "Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools" What do you like about Dynamics 365 Commerce? What I like most about Dynamics 365 Commerce is how everything is connected in one place. It also works really well with other Microsoft tools, which ![Majid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Majid H.") MH Majid H. Mid-Market (51-1000 emp.) 4.5/5 "Dynamic 365" What do you like about Dynamics 365 Commerce? Dynamics 365 Commerce stands out for its unified platform that connects in-store, online, and back-office operations. It offers seamless omnichannel e ### 5 Cons or Disadvantages of Dynamics 365 Commerce ##### 1. Expensive Users find the **high cost** of Dynamics 365 Commerce unreasonable for small businesses and complex to set up. [ See 6 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411083&qs=pros-and-cons#reviews) See Related User Reviews MN Mandla N. Small-Business (50 or fewer emp.) 4.0/5 "Unified In-Store and E-Commerce with Real-Time Insights" What do you dislike about Dynamics 365 Commerce? This is be a bit complex to setup, you need to be tech savvy to be able to fully implement. The pricing isn’t very reasonable for small businesses. ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.") IG Indresh G. Small-Business (50 or fewer emp.) 4.5/5 "Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools" What do you dislike about Dynamics 365 Commerce? The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everyt ##### 2. Complex Implementation Users find the **complex implementation** of Dynamics 365 Commerce challenging, requiring significant time and technical expertise. [ See 3 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411145&qs=pros-and-cons#reviews) See Related User Reviews MN Mandla N. Small-Business (50 or fewer emp.) 4.0/5 "Unified In-Store and E-Commerce with Real-Time Insights" What do you dislike about Dynamics 365 Commerce? This is be a bit complex to setup, you need to be tech savvy to be able to fully implement. The pricing isn’t very reasonable for small businesses. ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.") IG Indresh G. Small-Business (50 or fewer emp.) 4.5/5 "Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools" What do you dislike about Dynamics 365 Commerce? The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everyt ##### 3. Learning Curve Users often struggle with the **steep learning curve** of Dynamics 365 Commerce, requiring significant time and technical assistance to succeed. [ See 3 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411123&qs=pros-and-cons#reviews) See Related User Reviews ![Indresh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Indresh G.") IG Indresh G. Small-Business (50 or fewer emp.) 4.5/5 "Dynamics 365 Commerce: Connected, Reliable, and Great with Microsoft Tools" What do you dislike about Dynamics 365 Commerce? The biggest downside is that it isn’t very easy to learn at first. The initial setup can take a while, and you often need technical help to get everyt ![Dallas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dallas S.") DS Dallas S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless to Use and Instantly Productive" What do you dislike about Dynamics 365 Commerce? The learning curve, but once you figure it out then you're good. ##### 4. Slow Performance Users experience **slow performance** , especially with load times for reports, impacting overall efficiency in Dynamics 365 Commerce. [ See 2 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=1411268&qs=pros-and-cons#reviews) See Related User Reviews ![Majid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Majid H.") MH Majid H. Mid-Market (51-1000 emp.) 4.5/5 "Dynamic 365" What do you dislike about Dynamics 365 Commerce? One key drawback of Dynamics 365 Commerce is its \*\*complexity and steep learning curve\*\*, especially for businesses without prior experience in Micros ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Integrations are a breeze" What do you dislike about Dynamics 365 Commerce? Well, nothing in particular, but I feel the load time for reports could have been better. ##### 5. Small Business Challenges Users find the **high implementation complexity and costs** of Dynamics 365 Commerce challenging for small businesses. [ See 2 mentions ](https://www.g2.com/products/dynamics-365-commerce/reviews?filters%5Bsentiment_snippet%5D=2420393&qs=pros-and-cons#reviews) See Related User Reviews MN Mandla N. Small-Business (50 or fewer emp.) 4.0/5 "Unified In-Store and E-Commerce with Real-Time Insights" What do you dislike about Dynamics 365 Commerce? This is be a bit complex to setup, you need to be tech savvy to be able to fully implement. The pricing isn’t very reasonable for small businesses. ![Cristian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian O.") CO Cristian O. Mid-Market (51-1000 emp.) 4.5/5 "Unified Commerce and Seamless Microsoft Integration" What do you dislike about Dynamics 365 Commerce? Complexity in Implementation Setting up and customizing Dynamics 365 Commerce can be time-consuming and resource-intensive, especially for business ## Top-Rated Alternatives [ ![Shopify](https://images.g2crowd.com/uploads/product/hd_favicon/35dd8dc3f84d1a799e31ceacd386b12e/shopify.svg "Shopify") Shopify 4.4/5(5,128) ](https://www.g2.com/products/shopify/reviews) [ ![Adobe Commerce (formerly Magento Commerce)](https://images.g2crowd.com/uploads/product/hd_favicon/d05e573f5a86935da5bdf3ce23fd5ac5/adobe-commerce-formerly-magento-commerce.svg "Adobe Commerce (formerly Magento Commerce)") Adobe Commerce (formerly Magento Commerce) 4/5(623) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) [ ![Salesforce B2C Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/c0057e64e14280fb9bd130283d103b99/salesforce-b2c-commerce.svg "Salesforce B2C Commerce") Salesforce B2C Commerce 4.3/5(593) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-commerce/competitors/alternatives) ![Rajat S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajat S.") RS Rajat S. Senior Business Analyst - Digital Transformation Enterprise (\> 1000 emp.) 10/6/2023 "Dynamics 365 Commerce - The next for the business" 5/5 What do you like best about Dynamics 365 Commerce? There are many upsides for using Dynamics 365 commerce - The ability to scale and adapt to business demands - It offers an intuitive and seamless user experience for transforming the digital landscape of the customers leveraging commerce - It provides support for purchasing from the single platform itself and provides a single 360 degree customer view across various channels - It's intelligent automation capabilities are unique and immersive to enhance customer shopping experience within minimal clicks Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? - The cost of installation and support goes on a higher side as compared to the competitors. - The sales promotion is license based process instead of paying for entire engagement - The AI driven modules are license based and incurs higher rate of costs - Inhouse integrations are seamless however integrations with other channels involves cost Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? - Helping customers in redefining the sales strategy, revenue and pipelines - 360 degree single view helps in upsell and cross- selling better products and opportunities - Leverages AI and intelligent automation to delivers best user experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kunal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kunal K.") KK Kunal K. System Engineer Small-Business (50 or fewer emp.) 9/11/2023 "A decent experience with the Office 365 Commerce" 4.5/5 What do you like best about Dynamics 365 Commerce? Dynamics 365 Commerce is a low-code platform to quickly set up a modern online store without the need for hiring web developers. It is so easy and intuitive that anyone having some computer knowledge can get started with it. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? The only thing that I hate about Dynamics 365 Commerce is the fact that due to the low code platform design, it lacks several customization options. We cannot customize it at will which is available with web developed products. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? We are able to create an end-to-end solution with a very small team. While the software is on the expensive side, it pays for itself by reducing the overhead cost of manpower. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Enterprise (\> 1000 emp.) 12/12/2023 "Use of D365 in managing the Enterprize operations daily." 5/5 What do you like best about Dynamics 365 Commerce? Dynamics 365 Commerce excels in its seamless integration with other Microsoft applications, robust e-commerce capabilities, and comprehensive customer engagement features. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? Dynamics 365 Commerce include a steep learning curve, complex customization processes, and occasional issues with system stability and performance. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Dynamics 365 Commerce addresses challenges such as streamlining e-commerce operations, enhancing customer engagement, and providing a unified platform for business processes. The benefits include improved efficiency in managing online sales, better customer experiences, and integrated data for informed decision-making in oure-commerce business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SS Saurabh S. Enterprise (\> 1000 emp.) 10/29/2023 "Dynamic 365 Review" 4.5/5 What do you like best about Dynamics 365 Commerce? Everything related to business , including HRMS at one place. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? Sometimes security password/numeric code sync doesn't happen realtime. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Ticket raising to sale registration to business analysis to auditing, everything is happening via Dynamic 365 which is very convenient for any user . Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ahmed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed I.") AI Ahmed I. Freelance Data Developer Small-Business (50 or fewer emp.) 10/24/2023 "Pros and cons for Dynamics 365 commerce" 5/5 What do you like best about Dynamics 365 Commerce? I like the omnichannel and how I can get aggregated customer insights. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? Some features are not to easy to find and it ain't cheap. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Its a one stop solution for my online stores and for customer insights. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RR Rajat R. Global Product Manager Enterprise (\> 1000 emp.) 2/23/2023 "Dynamics 365 Commerce Review" 4/5 What do you like best about Dynamics 365 Commerce? Dynamics 365 Commerce enabled our company to grow revenue through greater employee productivity, reduce costs, and drive supply chain efficiency, eventually helping to achieve the KPIs. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? To become proficient in all functions, some training is required. The majority of customer complaints indicate that the UI is not very user-friendly right away. The system and any customizations can be rather expensive. Monthly expenditures per user range from $50 to $200 or more. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Microsoft Dynamics 365 is the most effective client management tool; if you use it, you will always be on top of your clients. Microsoft Dynamics 365 assists in managing leads in such an effective manner that a salesperson/account manager can easily manage his funnel and very easily work on his leads and opportunities. It also assists in taking follow-ups and the way to take follow-ups well, which saves time and efforts of the person who is working on the same. It is an essential tool for any organisation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Farhan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farhan M.") FM Farhan M. RPA Business Analyst Small-Business (50 or fewer emp.) 2/10/2023 "my opinions about DYN 365 commerce" 4.5/5 What do you like best about Dynamics 365 Commerce? Scalability: The platform can be easily scaled up or down as a business grows, making it an ideal solution for both small and large organizations. Integration: Dynamics 365 Commerce integrates with other Dynamics 365 applications, such as Sales, Marketing, and Customer Service, as well as with other Microsoft products, such as Power Apps and Power Automate. User-friendly interface: The platform has a user-friendly interface that allows businesses to easily manage their e-commerce operations, including product catalogs, order management, and customer data. Insights and Analytics: Dynamics 365 Commerce provides businesses with valuable insights and analytics that can help them make informed decisions about their e-commerce operations. Dynamics 365 Commerce is a powerful and flexible platform that helps businesses streamline their e-commerce operations, improve customer experiences, and grow their business. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? Complexity: Dynamics 365 Commerce is a comprehensive platform that offers a wide range of features and functions. While this can be a strength for businesses, it can also make the platform complex and challenging to navigate for some users. Customization: Some users might find that the platform does not provide enough customization options to meet their specific needs. This could lead to the need for additional custom development work, which can be time-consuming and costly. Integration issues: Integrating Dynamics 365 Commerce with other systems and applications can sometimes be challenging and require specialized expertise. High costs: Dynamics 365 Commerce is a powerful platform, but it can also be expensive, especially for small businesses. Learning curve: Some users might find that the platform requires a significant amount of time and effort to learn, especially if they are not familiar with similar e-commerce platforms. These are just a few potential challenges that users might encounter when using Dynamics 365 Commerce. However, it's important to note that the platform has many benefits and can be a great solution for businesses looking to streamline their e-commerce operations and grow their business. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Disjointed customer experiences: Dynamics 365 Commerce provides a seamless omnichannel shopping experience for customers, allowing them to engage with a business in a consistent way across multiple channels, such as online, in-store, and via mobile devices. Inefficient operations: The platform streamlines e-commerce operations by automating tasks, reducing manual data entry, and improving data accuracy. This helps businesses operate more efficiently and effectively. Insufficient data insights: Dynamics 365 Commerce provides businesses with valuable insights and analytics that help them make informed decisions about their e-commerce operations. This can lead to improved customer experiences and increased sales. Inability to scale: The platform can be easily scaled up or down as a business grows, making it an ideal solution for both small and large organizations. Lack of integration: Dynamics 365 Commerce integrates with other Dynamics 365 applications and other Microsoft products, making it easy for businesses to share data and automate processes across their organization. Overall, Dynamics 365 Commerce is helping businesses overcome many common e-commerce challenges and improve their operations. By providing a flexible and scalable platform that integrates with other tools and provides valuable insights and analytics, businesses can achieve greater efficiency and effectiveness, and offer better customer experiences. Review collected by and hosted on G2.com. Show More 2/20/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sharique K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharique K.") SK Sharique K. Software Engineer Mid-Market (51-1000 emp.) 10/15/2023 "Streamline your operations with D 365 Commerce" 5/5 What do you like best about Dynamics 365 Commerce? It helps our employees to give a ln outstanding customer service by giving them the best tools they need to succeed. It also provides product information, tasks, training, social and more. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? There are few things like cost which is quite high. Some users may find the platform challenging to learn Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Customer Engagement, Employee productivity, Operational optimisation, fraud protection are few things that D 365 commerce solves. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 12/12/2023 "Handle integration for my former company" 3.5/5 What do you like best about Dynamics 365 Commerce? The number of features and integrations help a lot with the supply chain in my career. Easy to use, easy to customize using C#. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? No natural flow between the various and numerous features provided. Even the experts called in to implement had a tough time doing so. Also, the Azure Cloud is very sluggish. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Website front and resource management for my enterprise. They have it all out of the box, which was actually helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jose C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose C.") JC Jose C. Small-Business (50 or fewer emp.) 5/5/2023 "complexity and expensive" 5/5 What do you like best about Dynamics 365 Commerce? One of the best things about Dynamics 365 Commerce is its omnichannel capabilities, which enable businesses to reach customers across multiple channels, including online marketplaces, social media, and physical stores. This allows companies to create a seamless customer experience across all touchpoints and increase customer engagement and loyalty. Review collected by and hosted on G2.com. What do you dislike about Dynamics 365 Commerce? One potential disadvantage of Dynamics 365 Commerce is its complexity. Some users may find the platform challenging to navigate and customize, which can result in a longer learning curve. Additionally, the platform may require significant time and resources to set up and configure, which may not be feasible for small or mid-sized businesses with limited resources. Another downside of Dynamics 365 Commerce is its cost. Review collected by and hosted on G2.com. What problems is Dynamics 365 Commerce solving and how is that benefiting you? Experience integration or data migration issues when transitioning to Dynamics 365 Commerce from other e-commerce platforms. This can result in data loss or delays, which can be frustrating for businesses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ## Work at Microsoft? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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