--- title: Dynamics 365 Commerce Reviews meta_title: 'Dynamics 365 Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 61 reviews by the users' company size, role or industry to find out how Dynamics 365 Commerce works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 61 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Dynamics 365 Commerce Reviews **Vendor:** Microsoft **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 61 ## About Dynamics 365 Commerce Microsoft Dynamics 365 Commerce is a comprehensive, cloud-based solution designed to unify physical and digital retail operations, delivering seamless and personalized shopping experiences across all channels. By integrating in-store, online, and back-office functions, it empowers retailers to enhance customer engagement, optimize operations, and drive business growth. Key Features and Functionality: - Omnichannel Retail Engagement: Provides a consistent and personalized customer journey by connecting in-store, online, and mobile experiences on a unified commerce platform. - Point of Sale (POS): Offers modern POS capabilities with mobile functionality, enabling efficient customer interactions, inventory searches, and transaction processing both online and offline. - E-commerce Capabilities: Includes customizable storefronts, AI-driven product recommendations, and integrated payment gateways to build engaging online stores. - AI-Powered Personalization: Utilizes artificial intelligence to analyze customer behavior, providing tailored product suggestions and targeted promotions to enhance engagement and loyalty. - Inventory Management: Ensures real-time visibility across all channels, facilitating accurate stock levels and intelligent replenishment strategies. - Order Management: Supports flexible fulfillment options, including buy online, pick up in-store, and home delivery, to meet diverse customer preferences. - Loyalty and Marketing: Enables the creation of targeted campaigns and loyalty programs to foster customer retention and increase sales. Primary Value and Solutions Provided: Dynamics 365 Commerce addresses the challenges of fragmented retail systems by offering a unified platform that integrates all aspects of retail operations. This integration allows retailers to deliver consistent and personalized customer experiences, streamline operations, and make data-driven decisions. By leveraging AI and real-time data, businesses can enhance customer engagement, optimize inventory and supply chain management, and drive revenue growth. The solution's flexibility and scalability make it suitable for retailers of various sizes, enabling them to adapt to changing market demands and customer expectations effectively. ## Dynamics 365 Commerce Pros & Cons **What users like:** - Users highlight the **ease of use** of Dynamics 365 Commerce, appreciating its seamless integration and reliable performance. (6 reviews) - Users appreciate the **easy integration** of Dynamics 365 Commerce with Microsoft tools, enhancing their workflow across various operations. (4 reviews) - Users appreciate the **seamless omnichannel experiences** of Dynamics 365 Commerce, enhancing operational efficiency across all departments. (4 reviews) - Users appreciate the **seamless integration** of Dynamics 365 Commerce, simplifying both online and in-store operations effectively. (4 reviews) - Users value the **reliability** of Dynamics 365 Commerce for managing complex operations seamlessly and efficiently. (3 reviews) - Users highlight the **scalability** of Dynamics 365 Commerce, enabling seamless growth and efficient management of operations. (3 reviews) - Customer Support (2 reviews) - Data Management (2 reviews) - Users value the **deep integration with the Microsoft ecosystem** , enhancing efficiency and streamlining business operations. (2 reviews) - Customer Management (1 reviews) **What users dislike:** - Users find the **high cost** of Dynamics 365 Commerce unreasonable for small businesses and complex to set up. (6 reviews) - Users find the **complex implementation** of Dynamics 365 Commerce challenging, requiring significant time and technical expertise. (3 reviews) - Users often struggle with the **steep learning curve** of Dynamics 365 Commerce, requiring significant time and technical assistance to succeed. (3 reviews) - Users experience **slow performance** , especially with load times for reports, impacting overall efficiency in Dynamics 365 Commerce. (2 reviews) - Users find the **high implementation complexity and costs** of Dynamics 365 Commerce challenging for small businesses. (2 reviews) - Users find the **time-consuming implementation** of Dynamics 365 Commerce challenging, particularly for those lacking experience. (2 reviews) - Difficult Modifications (1 reviews) - Users face **inefficient search** capabilities in Dynamics 365 Commerce, impacting their ability to navigate and find needed resources effectively. (1 reviews) - Integration Issues (1 reviews) - Interface Issues (1 reviews) ## Dynamics 365 Commerce Reviews ### 1. End to end commerce solution that scales the business **Rating:** 3.5/5.0 stars **Reviewed by:** Vasantha N. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Dynamics 365 Commerce?** Streamline operations using AI in the cloud, flexible and intelligent omnichannel experience, exceed customer expectations through AI driven recommendations **What do you dislike about Dynamics 365 Commerce?** Learning is bit difficult and cost of the software is too high and some customisations are quite expensive **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Track products information and pricing from a single location in retail industry. Centralised inventory management, utilise machine learning capabilities to automate the inventory. Keep up the trends to meet the customer expectations ### 2. The best ERP **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad K. | System Administrator, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2023 **What do you like best about Dynamics 365 Commerce?** With the integration with everything, you can buy a license with desktop, office, and cloud plus ERP users in one license. and there is the ability to add or edit the subscription monthly on the license. **What do you dislike about Dynamics 365 Commerce?** actually, I try this product for a limited time and I don't find any cons. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** the ERP system with a flexible number of user subscriptions and fixable modules. ### 3. MS Dynamics 365 Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Manmohan A. | Senior Consultant - Business Process Analysis, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2023 **What do you like best about Dynamics 365 Commerce?** * Easy to Integrate with other applications to access and send data. * Smooth and accurate information flow. * User friendly interface * Cost effective in user based licence and intregration **What do you dislike about Dynamics 365 Commerce?** Shall provide freedom to user to creat workflow. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** * To connect employee network to share information and track records. * Enlist customers' queries and complaints and resolve them within specific TAT. ### 4. Dynamics 365 does wonders **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine M. | Sr. Commodity Account Specialist, Import and Export, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Dynamics 365 Commerce?** This ERP allows you to grow your business with all the tools that it offers, which helps find better solutions and strategies. **What do you dislike about Dynamics 365 Commerce?** The ERP is somewhat complex since it offers so many things, so an extensive training to understand it better is required. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Helps manage all business processes. Another benefit is that when migrating to this system, all data is transferred from the other system. ### 5. Dynamic 365 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Wycklife O. | Team Lead, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Dynamics 365 Commerce?** The CRM system it has and how easy it is to oparate **What do you dislike about Dynamics 365 Commerce?** Complexity in customizing diffrent funtions **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Order processing , Help manage inventory ### 6. A wonderful e-commerce platform **Rating:** 5.0/5.0 stars **Reviewed by:** josphat m. | Digital Marketer , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Dynamics 365 Commerce?** I like the fact that the site is easy to use. I have found customers praising the site for easy navigation and user friendly interface. **What do you dislike about Dynamics 365 Commerce?** Nothing to dislike. Generally the site looks amazing and adept in terms of functionality **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** The site offers a site where customers can order, pay and get items delivered to them seamlessly. The back office is quite helpful ### 7. It helps me daily in planning my resources **Rating:** 5.0/5.0 stars **Reviewed by:** Holney D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Dynamics 365 Commerce?** The financial planning and organization functions were able to help me increase sales considerably. The queue manages to maintain a good customer base. **What do you dislike about Dynamics 365 Commerce?** At first my team had problems converting documents to other formats. Practically already solved by the IT team **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Billing and Invoicing definitively. We had several issues with the previous tool. ### 8. Tool for sales peep and modern CRM system **Rating:** 4.5/5.0 stars **Reviewed by:** Ritika S. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Dynamics 365 Commerce?** Easy to use as it is integrated with other programs/apps. Dynamics 365 understand customer pain points. UI/UX is any day better than MS Word and Excel. **What do you dislike about Dynamics 365 Commerce?** Limited Functionality , Delayed support from Microsoft, need training for full potential. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Help with productivity, ease of use and very cost-effective for implementation, handle sales. Pipeline management is great, Forecasting the basic sales report. ### 9. Most proficient CRM solution on my mobile. **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar V. | Javascript Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Dynamics 365 Commerce?** Dynamics 365 Commerce can be easily integrated with any Sales and social media marketing 3rd party software. Which makes it generate a report of many others with it's feedback. **What do you dislike about Dynamics 365 Commerce?** Costly and A pain to set up initially, Storage space is offered less compared to its competitors. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Getting required information from other platforms and presenting it in a very effective way. ### 10. good experience **Rating:** 4.5/5.0 stars **Reviewed by:** swapnil g. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Dynamics 365 Commerce?** I love the ecosystem and environment of the overall system and functionalities **What do you dislike about Dynamics 365 Commerce?** platform is slow took a lot of time to load and do things **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** to solve the day-to-day track of the client and have multiple contacts and account ### 11. Vert Good **Rating:** 4.0/5.0 stars **Reviewed by:** Saeed A. | Project Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Dynamics 365 Commerce?** Data Analytics features are awesome. I recommend it. **What do you dislike about Dynamics 365 Commerce?** Not much, but only sometimes it does not return to the previous screen. **What problems is Dynamics 365 Commerce solving and how is that benefiting you?** Customer and Order details and analysis, reports, etc. - [View Dynamics 365 Commerce pricing details and edition comparison](https://www.g2.com/products/dynamics-365-commerce/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+15%3A39%3A21+-0500&secure%5Bsession_id%5D=f1732e6f-1615-41a7-9668-2cba3b98ca2e&secure%5Btoken%5D=f8beae1a9c0e1a059aedc3ff341f1dc4f715805bc099a2d2619f8b37f7317b71&format=llm_user) ## Dynamics 365 Commerce Integrations - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Dynamics 365 Commerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Dynamics 365 Commerce Alternatives - [Shopify](https://www.g2.com/products/shopify/reviews) - 4.4/5.0 (4,942 reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (599 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews)