I like Dust's collaborative approach to building, as it allows for quickly reaching high levels of adoption. Being able to use multiple providers brings a certain agility to the creation process. I appreciate Dust's very favorable time-to-value, which facilitates the start of the AI dynamic. Moreover, new features are frequent, which is a great asset. Review collected by and hosted on G2.com.

I find it difficult to imagine a scalable AI project with Dust, even though the computer skill has allowed for some improvement in possibilities. There is really a lack of an A/B testing interface, which makes the testing phase laborious since we have to create duplicate agents and test independently. Overall, the building interface could be revised, particularly by highlighting 'advanced' parameters like model selection. The ease of setup is excellent, but if not well managed, it can quickly lead to dysfunctional and/or extremely under-optimized and expensive agents. The change in pricing is too abrupt, which does not make the platform scalable for many users, 90% of whom are not ready for the transition and are considering leaving Dust. Review collected by and hosted on G2.com.

I greatly appreciate the UX/UI of Dust, as everything is designed to suit a business. This includes essential aspects such as security and governance, which saves me from having to develop custom solutions internally, with all the risks that could entail. Dust also allows users to have autonomy to create agents and workflows without fear that they will access forbidden data or cause actions with irreversible consequences. It's like being in a 'safe space'. Moreover, the initial installation of Dust was very easy, which I consider one of the major strengths. The well-designed UX allows for very quick handling, which is really appreciable. Review collected by and hosted on G2.com.

The creation of interactive applications is limited. For now, we can create Frames but there is no back-end, which restricts us. Review collected by and hosted on G2.com.

Dust allows us to centralize our various data sources and tools and create agents to streamline our work. It’s easy to use; onboarding went quite smoothly with the Dust team, and our product and tech teams quickly got the hang of using Dust to create agents without technical assistance.

Examples: our support agent connected to Zendesk + Notion answers recurring questions without human intervention; the Jira/Slack agent automatically creates and assigns tickets when a bug is reported in a channel; and the data agent connected to Mixpanel + Notion contextualizes metrics with product documentation. We avoid constant back-and-forth between tools. Review collected by and hosted on G2.com.

The quality of the results depends on the condition of the data, so a significant amount of data cleaning had to be done beforehand.

Retrieving data from large volumes can be inaccurate. On heavily loaded Google Drive storage spaces, we’ve encountered instances where the agent missed information that was actually present. It doesn’t happen all the time, but it does happen. Review collected by and hosted on G2.com.

It’s easy to use, centralised, and well documented. I’ve attended Dust Academy sessions, which are truly insightful for both AI novices and advanced users, and they’ve helped make our cross-team integration seamless. As early users of the platform, we’ve also benefited from a very attractive pricing model. Finally, Dust is performant and supports multiple models, including the most recent ones from Anthropic and OpenAI. Review collected by and hosted on G2.com.

It’s just another SaaS to add to the list, which is often already too long. Review collected by and hosted on G2.com.

I use Dust daily for deep work like investment thesis and data room analysis with my team. It also completes admin tasks, like managing the CRM. Dust allows me to do more and with higher quality standards. I appreciate the product's ease of use; it’s easy to build and maintain agents, which lets users quickly grasp the tool and achieve great performance. I enjoy the collaborative features, especially the recently shipped pods, and some of the technical capabilities like Frames. I like the flexibility with no vendor lock-in, allowing me to adjust agents based on the best performing models. The initial setup was very easy, which I find truly valuable. Review collected by and hosted on G2.com.

I am overall very happy with the solution, but I think some additional MCPs could be added (e.g., Dropbox) Review collected by and hosted on G2.com.

I love the ease of use and the user-friendliness of Dust, as well as its very broad possibilities. Automation via the API is easy, and creating agents is simple. Dust allows for speed and the use of multiple language models. It offers me a time-saving advantage and helps me to have stronger control, which allows me to push my projects or tasks further with AI, without being surprised by the expected result. Review collected by and hosted on G2.com.

I find that the prices or the consumption of tokens or credits quickly rise when using Dust to access another integrated AI. It generally consumes more. Review collected by and hosted on G2.com.

The platform and its ease of use. We can access all our agent within one place and benefits from side tools to help us build our agent system (Sidekick for example). Review collected by and hosted on G2.com.

Sometimes it is difficult to access some features like agent settings from the homepage. Review collected by and hosted on G2.com.

The best thing is that you can literally connect any of your applications to Dust and have your AI agents/assistants take action for you. It feels like Claude/ChatGPT on steroids. You can also collaborate on these agents with anyone in your org so they have them too Review collected by and hosted on G2.com.

I think it can be hard to understand all of the capabilities of the platform, but I realized that you can ask the application what it can do and that usually helps to understand that I can do so much more that I thought Review collected by and hosted on G2.com.

Very easy to use application, with really powerful creation of agents and sub-agents. It offers numerous skills and tools, as well as access to the best LLMs on the market, all gathered in a single application. Review collected by and hosted on G2.com.

Sometimes there are latencies, and the memory context fills up too quickly. Review collected by and hosted on G2.com.

Easy UI interface, easy of connecting many tools. Easy to create agents and configure them.

Many last generation AI model available. Possibility to see the chain of thoughts of the agent.

The way admin handle all the connections so the users don"t have to bother and can just use them. Review collected by and hosted on G2.com.

Sometimes the interface is lagging.

The agents can take some time to answer.

Some limitations for technical users : like being able to use api to build and update the agents automatically.

Some issues with the connections, like gg drive. Review collected by and hosted on G2.com.