As a co-founder of Duro, I want to thank you for your feedback. I'd like to apologize on behalf of our team for an experience that has not met your expectations. Automation, particularly data entry automation, is a big part of the appeal of Duro for most customers. We’re committed to resolving your issues as soon as possible, so please always feel free to reach out to us directly at help@durolabs.co or use our integrated ticketing system.
Here are some of the ways we’re addressing the issues you’ve described:
SolidWorks integration - Challenges may occur when customers use older versions of SolidWorks CAD that Duro doesn't formally support. Likewise, some Dassault products, like SolidWorks PDM Standard, do not support 3rd party integrations, at all. Duro follows industry standards of supporting up to 3 years of CAD software releases, or more specifically, SolidWorks CAD 2019 or newer. Our CAD plugin team has been working to release an update that will permanently resolve issues with the plugin performance for large assemblies as well as address issues common in older versions of SolidWorks.
Performance - Site performance as it relates to search and other aspects of the application are top priority right now. In the last couple weeks we've made tremendous progress in optimizing a number of different systems that impact performance. We're excited for these updates to go live so you can have an increasingly better experience across the entire application. As a fast growing company, quickly adding features to keep up with customer demand, sometimes we break things. We're committed to maintaining consistent performance and apologize once again that this has not always been the case.
Hopefully this information helps deliver you the confidence that you are both heard and that our team is committed to improving your experience. As mentioned above please reach out to us directly (help@durolabs.co) and we'll be happy to further communicate the progress we've made addressing the issues you've listed. Thanks!
