# dropthought Reviews **Vendor:** DropThought **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 71 ## About dropthought DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels. ## dropthought Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dropthought, enabling quick feedback collection and customized insights effortlessly. (3 reviews) - Users value the **easy-to-use dashboard** of Dropthought, which effectively provides real-time customer feedback and insights. (3 reviews) - Users love the **real-time feedback capability** of Dropthought, guiding improvements through insightful customer responses. (1 reviews) - Users value the **real-time customer insights** from Dropthought, enhancing decision-making and service improvements effectively. (1 reviews) - Users appreciate the **exceptional customer support** from Dropthought, highlighting their guidance, attentiveness, and quick responses. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Dashboard Usability (1 reviews) - Ease of Creation (1 reviews) - Ease of Understanding (1 reviews) **What users dislike:** - Users find the **limited customization** of layout and text spacing restricts their ability to personalize the experience. (2 reviews) - Users find the **inadequate feedback** system unhelpful, as it diminishes the value of negative responses received. (1 reviews) - Users find **layout issues** with Dropthought, as customization options for text size and spacing are limited. (1 reviews) - Users find the **smile and frown system unhelpful** , as it undermines the value of negative feedback received. (1 reviews) - Users feel that the **scoring system issues** undermine valuable negative feedback, making it less effective for improvement. (1 reviews) ## dropthought Reviews ### 1. Great Feedback mechanism **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon L. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about dropthought?** Easy of use. Geat mechanism of aligning feedback with business goals **What do you dislike about dropthought?** None, for now. The mechanism is working well and in the longer run we might be able to find out if there is anything which no longer suits us. **What problems is dropthought solving and how is that benefiting you?** Helps sort out the feedback identify the ones which are best suited for our business ### 2. Dropthought has been helpful, attentive and innovative rolling out with our operation. **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey Z. | Manager of Guest Experience, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about dropthought?** I really like how helpful the Dropthought team has been as we continue to roll out the software. They are constantly reaching out asking if we need help, offering insight to how other teams may be utilizing the software and are willing to work with us to solve how to best use the software within our operation. **What do you dislike about dropthought?** With Dropthought being a newer company, I am looking forward to seeing additional use cases throughout the off-season for how we can continue to improve our operation. **What problems is dropthought solving and how is that benefiting you?** Dropthought is helping us become a more data-driven company. It will assist our team with making educated decisions throughout the season and during the off-season. ### 3. Dropthought experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vinodh S. | Associate Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** Providing real-time insight into the client's thoughts, it facilitates business operations and boosts productivity through meeting the expectations of clients throughout the company. **What do you dislike about dropthought?** I have nothing to dislike. It would be better to use the mobile version. **What problems is dropthought solving and how is that benefiting you?** Client requirements are understood better, feedback is clear, and expectations are clearly stated. In addition, it allows us to identify areas for improvement, which is useful for self-analysis. ### 4. Supportive work space **Rating:** 4.0/5.0 stars **Reviewed by:** Karthik U. | Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** Dropthough helps to identify areas to be improved in my daily work life, which makes me more effective and productive in my work **What do you dislike about dropthought?** It will be better if we get any notification through email or to a mobile number to check the responses **What problems is dropthought solving and how is that benefiting you?** Helps to reach the prospect who missed out unknowingly and convert them into potential business which makes our business grow ### 5. Dropthought Review **Rating:** 5.0/5.0 stars **Reviewed by:** Abilash S. | Senior Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about dropthought?** The way data is presented, which makes it very easy to understand where we stand. **What do you dislike about dropthought?** Certain times it is confusing upon the number of clients who have given a review, it would be easy if there's a separate counter for the same **What problems is dropthought solving and how is that benefiting you?** It is solving the problem of quality assessment directly from the customer, it helps us by identifying our weak spots and provides us data upon which we have to improve ### 6. DropThought Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about dropthought?** DropThought is an easy-to-use survey platform that streamlines information and data retrieval for our company. However, what really sets them apart from the rest is their amazing customer service. **What do you dislike about dropthought?** There are some limitations to the platform and requirements that don't always fit our needs. The DropThought representatives are always there to lend support to find a work around though. **What problems is dropthought solving and how is that benefiting you?** We are currently using DropThought to streamline our forms processes using surveys with live response reporting data that is useful and easy to understand. We look forward to expanding its use to other areas of our business. ### 7. Review of Dropthought **Rating:** 5.0/5.0 stars **Reviewed by:** Abilash S. | Senior Investment Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about dropthought?** Availability of triggers to identify client feedbacks as and when they come in and easy to understand data projection using graphs etc. **What do you dislike about dropthought?** Tough to navigate the page to get desired report **What problems is dropthought solving and how is that benefiting you?** It helps to obtain feedback from clients in the most easy was possible ### 8. Reliable, quick, easy to use and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Rahim H. | Manage - Application Support & Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about dropthought?** Capturing customer's feedback and easy it is easy to understand presented data. **What do you dislike about dropthought?** The feedback we get from clients is that it does not provide the same features as the likes of Survey Monkey etc. **What problems is dropthought solving and how is that benefiting you?** Capturing individual customer data and packaging it into segments that are easy to understand as a whole, helping us understand and evaluate customer sentiment. ### 9. Exceptional modern day feedback mechanism **Rating:** 5.0/5.0 stars **Reviewed by:** Chengaiah S. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** It's not just another platform but also provides feedback with analytics. The user interface is easily understandable anyone can log in and use it. **What do you dislike about dropthought?** Nothing specific but would like to see integrated with WhatsApp, email, and other social networks. **What problems is dropthought solving and how is that benefiting you?** Earlier it was very difficult to manage my feedback but now I can manage and act upon the feedback under one roof. ### 10. Fabulous Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Santhosh J. | financial advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** I was able to significantly improve my solutions by taking feedback from my clients. And I was able to reach mass clients. **What do you dislike about dropthought?** I don't think anything is wrong. Your survey is perfectly well and fabulously designed with good user interface. **What problems is dropthought solving and how is that benefiting you?** Easy to find active clients by counting the number of responses and improve and provide customised solutions to my clients. ### 11. Enhances my productivity. **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj R. | Senior Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** The feedback mechanism is super useful. It helps to find those clients whom I've not been in touch with. Just by touching those clients I've increased my business by 15%. **What do you dislike about dropthought?** Nothing as of now but would suggest bringing an app version that would have amazing charts and pictorial representation of data. So, the app is more user friendly. **What problems is dropthought solving and how is that benefiting you?** I have got a huge client base whom I miss contacting. With regular feedback, I'm in touch with my untouched clients. Apart from this application makes me feel that I am doing the right thing for my business. ### 12. Fantastic approach to collect feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Rajni S. | Investment Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** Not just a feedback form.It helps me to exactly look at me pre determined set of required questions without spending much time in organising the data. **What do you dislike about dropthought?** I feel the website only has a desktop view. Please provide an Andriod application. **What problems is dropthought solving and how is that benefiting you?** It helps me manage my investor base more efficiently. Allows me to fill the gap between good service. ### 13. App is good with having lot more option. **Rating:** 4.0/5.0 stars **Reviewed by:** Senthil Kumar R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about dropthought?** It's easy to create a survey & having more options. **What do you dislike about dropthought?** It is not so user-friendly. To find out options & feature it's hard. Its not so helpful for multiple admin kind of users **What problems is dropthought solving and how is that benefiting you?** Triggering the survey & report helps us to analyze the user feedback. Reports help us to do the easy data science analysis ### 14. Quintessential for great service. **Rating:** 5.0/5.0 stars **Reviewed by:** viren v. | dsd, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about dropthought?** It gives the best Interoperability and provides ease of information flow. Enables us to look deeply into the service-related issues. **What do you dislike about dropthought?** I have not yet used a mobile phone application but would like to use one too. **What problems is dropthought solving and how is that benefiting you?** Dropthought has helped me reach out to the masses and my investors for there valuable feedbacks. ### 15. Dropthought Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed Z. | Lead Investments coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** Client opinion and feedback helps us to understand the requirements **What do you dislike about dropthought?** So far nothing to dislike about it, Its user friendly **What problems is dropthought solving and how is that benefiting you?** Client feedback is very helpful ### 16. Dropthought Listens **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about dropthought?** What I appreciate most about working with Dropthought is that they listen and are responsive to my feedback. They are genuinely interested in my experience and insights to enhance the user experience. **What do you dislike about dropthought?** As with most products, there are opportunities to improve functionality, but what sets Dropthought apart from others is its openness to feedback and willingness to address. **What problems is dropthought solving and how is that benefiting you?** Dropthought helps us understand feedback from fans and staff both real-time and post-event. These insights allow us to improve guest and staff experience. ### 17. It was good **Rating:** 5.0/5.0 stars **Reviewed by:** Bharath M. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about dropthought?** Dropthought is the best platform to know the customer sentiment well. **What do you dislike about dropthought?** Customer support can be slightly better. **What problems is dropthought solving and how is that benefiting you?** Dropthought helps us to understand the customer trends on the products. ### 18. it promote positive feedback for channels **Rating:** 5.0/5.0 stars **Reviewed by:** Janaki M. | Investment advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** It gives an instant view of the clients and customers **What do you dislike about dropthought?** We can have multiple options like survey for other parameters **What problems is dropthought solving and how is that benefiting you?** It's giving a customer view on our services ### 19. Its good and easy to use dropthought **Rating:** 5.0/5.0 stars **Reviewed by:** Meenakshi G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** Easy to use Dropthought while creating a survey and collecting response **What do you dislike about dropthought?** reminders of drop thought survey frequently is a miss **What problems is dropthought solving and how is that benefiting you?** getting feedback for the survey from Investors ### 20. Fulfills the Requirements. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about dropthought?** UI Design is smooth and intuitive.Publishing of survey is very easy to understand and the tracking features do the job. **What do you dislike about dropthought?** Some parts are not user friendly.Setting up triggers is very time consuming every time. **What problems is dropthought solving and how is that benefiting you?** It's helping us to smoothly create surveys and track the responses efficiently. Feedback from large samples is collected in an orderly and user friendly manner. ### 21. Exellent platform for Customer experience management! **Rating:** 4.5/5.0 stars **Reviewed by:** Shadab S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about dropthought?** DT has a very user friendly interface. It makes collection and analysis of data really easy to understand. The dashboards are easy to understand and offer great insights. We have also used it to track instant feedback on multiple mediums and it always delivers great results. **What do you dislike about dropthought?** They can add mobile app to complement the product. **What problems is dropthought solving and how is that benefiting you?** Before using DT, we had issues with gauging customer feedback. This relates to product support. With DT we were able to track and identify areas we need improvement, and how different segments rate our services. This further helped to improve our services for the most lucrative segments. ## dropthought Discussions - [What is dropthought used for?](https://www.g2.com/discussions/what-is-dropthought-used-for) - 1 comment - [View dropthought pricing details and edition comparison](https://www.g2.com/products/dropthought/reviews?locale=de&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+03%3A44%3A25+-0500&secure%5Bsession_id%5D=1c69694f-6e05-4053-935e-8433f335f70e&secure%5Btoken%5D=820b315733c3f371f9c75e0ad489c9574a03c5049de9046fb499e58e37e5b50a&format=llm_user) ## dropthought Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top dropthought Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,934 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)