--- title: dropthought Reviews meta_title: 'dropthought Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 71 reviews by the users' company size, role or industry to find out how dropthought works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 71 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # dropthought Reviews **Vendor:** DropThought **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 71 ## About dropthought DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels. ## dropthought Pros & Cons **What users like:** - Users value the **ease of use** of Dropthought, benefiting from intuitive dashboards and real-time customer feedback. (3 reviews) - Users value the **easy-to-use dashboard** for real-time feedback and customized insights to improve services effectively. (3 reviews) - Users value the **real-time customer feedback** capabilities of Dropthought, enhancing service improvement and insights gathering. (1 reviews) - Users value the **real-time customer insights** from Dropthought, enhancing service improvement and meeting business objectives effortlessly. (1 reviews) - Users value the **exceptional customer support** from DropThought, noting their helpfulness and quick responses. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Dashboard Usability (1 reviews) - Ease of Creation (1 reviews) - Ease of Understanding (1 reviews) **What users dislike:** - Users find the **limited customization options** frustrating, as it hampers their ability to tailor the layout to their preferences. (2 reviews) - Users find the **inadequate feedback** tools ineffective, as they dilute the value of negative input needed for improvement. (1 reviews) - Users find the **layout issues** frustrating, as it lacks customization for text size and spacing preferences. (1 reviews) - Users find the **smiles and frowns unhelpful** , feeling they undermine the value of sincere negative feedback. (1 reviews) - Users find the **scoring system unhelpful** as it minimizes valuable negative feedback on the platform. (1 reviews) ## dropthought Reviews ### 1. An easy to use application with lots of potential **Rating:** 4.0/5.0 stars **Reviewed by:** May Yin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about dropthought?** I like that the dashboard summarizes all the data into an infograph. The interface is easy to look at with less confusion even for beginners and that it has features to help create many types of survey questions that may help to increase response rates by making it less wordy and fun with visual emoticons/images. **What do you dislike about dropthought?** If it's possible to add a feature where we can create create multiple QR code for active programs. Eg "Create 1 QR code" button or "Create multiple QR codes" button where for multiple QR codes we can select the number of codes. **What problems is dropthought solving and how is that benefiting you?** Helps us find measure customer experience at our telco branches and identify areas for improvement. ### 2. Enjoyable experience with little setbacks. **Rating:** 4.0/5.0 stars **Reviewed by:** Juliana D. | Event and Operations Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about dropthought?** Sunny, our representative, was super easy to work with, and creating the survey itself was very straightforward. We went through a brief meeting and we were able to go from there to create our survey. It was easy to integrate into the emails and reach out to consumers. We sent these out to those who purchased tickets/attended the game, which was a super easy way to implement it into our notifications and emails. Having dating pulled at the end was super easy to understand. **What do you dislike about dropthought?** Platform can be difficult to read at times. Additionally, while it is a good thing that reviews are split into sentences, sometimes it makes it seem like there are more bad comments than not. For example, in last years Duke's Mayo Classic surveys, one bad review made it seem like the problem occurred for multiple people, but it was 3 sentences from the same review. **What problems is dropthought solving and how is that benefiting you?** Dropthought helps us connect better with our audiences and get feedback straight from the consumer. It keeps us aware of common problems at our events, which is extremely helpful in our planning process. The way the categories sort and display the experiences of the customers is helpful as we continue to plan all the events our company runs. ### 3. Insightful Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Farizah F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about dropthought?** It provides a reports where we can easily filter by dates as well as search from the feedback section. The dropthought support member are there & supportive. Easy to integrate between the system currently use and dropthought **What do you dislike about dropthought?** At first, did not know where to navigate because only icon on the side. After a while, you get the hang of it **What problems is dropthought solving and how is that benefiting you?** Helping to put all the data needed & captured it in one system and can be generated in the form of reports. Lessen the manual work of compiling customer feedback ### 4. Very good product with nice dashboard and user-friendly navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Mehboob Basha A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about dropthought?** The features and usablity is good as it user friendly. **What do you dislike about dropthought?** We recommand to improve the intergation area when dt has to integrated with external system for data source. **What problems is dropthought solving and how is that benefiting you?** It gives information on customer satisfaction to improve the quality of the support. ### 5. I have enjoyed dropthought **Rating:** 3.5/5.0 stars **Reviewed by:** Sydney J. | Event and Operations Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about dropthought?** It is user friendly and easy to access. The customer service from Sunny has been great as well. **What do you dislike about dropthought?** I would like a more visual display of survey in regards to implementing nor graphs and word clouds for results. **What problems is dropthought solving and how is that benefiting you?** It is helping us learn more about the fans who attend our events! ### 6. Dropthought Very Flexible and Capable Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about dropthought?** Dropthought tool is easily integrated into our larger legacy systems (i.e. Saleforce) Dropthought team very responsive to our questions and suggestions to make tool better Developers constantly working on ways to incorporate best practices **What do you dislike about dropthought?** Not applicable.......................... **What problems is dropthought solving and how is that benefiting you?** Getting a pulse of how our customers feel about our products; Also use tool to engage our employee population ### 7. Director of Communications and Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Miller Y. | Director of Communications and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about dropthought?** First off, the customer support is incredible. That paired with the ease of use made Dropthought an easy integration into our post-event surveys. **What do you dislike about dropthought?** At times, we wish the surveys were a little bit more nimble. **What problems is dropthought solving and how is that benefiting you?** Pre and Post-Event surveys ### 8. A unique site unlike any other **Rating:** 3.5/5.0 stars **Reviewed by:** Fadlin N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about dropthought?** 1. It is unique, unlike the usual site you use for work. 2. It is exceptionally very easy for any analyst to use 3. Data is efficiently shown according to what data you want to view. **What do you dislike about dropthought?** 1. The site must always be smooth for easy use. 2. Data needs to be up-to-date. 3. The filter needs to be less restricted so you can combine many filter options for users to edit according to their liking. **What problems is dropthought solving and how is that benefiting you?** Data is automatically calculated and shown for all users to use ### 9. It was okay **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammad Ariff J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about dropthought?** It was okay Reporting wise is great! Easily used **What do you dislike about dropthought?** The UI is less presentable - not very interactive A bit dull Very minimal customisable page design **What problems is dropthought solving and how is that benefiting you?** It allows people to share their comments Those quantitative/qualitative feedback can be analyzed ### 10. Trust worthy **Rating:** 3.5/5.0 stars **Reviewed by:** Haroon F. | Supervisor, Payroll & Employee Benefits, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about dropthought?** It's a good place for information and communication. It's a reliable source of information. Trustworthy too. Convenient way of getting information easily available **What do you dislike about dropthought?** It's lengthy and sometimes difficult to understand. It may also be biased based on general opinion and cost involved too may be more . Lack of information too on how to use it **What problems is dropthought solving and how is that benefiting you?** Drop thought is a great platform to get solutions and ideas readily and easily available . It helps us overcome the problem of finding genuine solution to our problems ### 11. Exquisite Solution for Client Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Amogha S. | Senior Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** The best part is that I can collect feedback from my clients on a mass basis which saves a lot of time and has improved my productivity. **What do you dislike about dropthought?** I would like to have the dropthought in a WhatsApp version, as it makes it even more convenient to use it on the go. **What problems is dropthought solving and how is that benefiting you?** Dropthought is helping in collecting Valuable feedback from clients, and I'm using it to improve my services and add more value to my clients. It's a win-win for all of us. ### 12. Efficient and Powerful but misses some basics **Rating:** 4.0/5.0 stars **Reviewed by:** Ashwath g. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about dropthought?** Dropthought has a powerful engine that can be well utilised with a structured plan on for what purpose it can be used for **What do you dislike about dropthought?** The UI is a bot laggy, and user management is not straigntforward. For example - There is no global admin and changes made by one admin is not accessable by others. **Recommendations to others considering dropthought:** Please go with dropthought if you want reach a huge set of customers and proper traceability. **What problems is dropthought solving and how is that benefiting you?** 1. Reach a large set of customers for NPS surveys. 2. Keep the stakeholders informed of the results ### 13. Supportive work space **Rating:** 4.0/5.0 stars **Reviewed by:** Karthik U. | Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** Dropthough helps to identify areas to be improved in my daily work life, which makes me more effective and productive in my work **What do you dislike about dropthought?** It will be better if we get any notification through email or to a mobile number to check the responses **What problems is dropthought solving and how is that benefiting you?** Helps to reach the prospect who missed out unknowingly and convert them into potential business which makes our business grow ### 14. Fabulous Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Santhosh J. | financial advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about dropthought?** I was able to significantly improve my solutions by taking feedback from my clients. And I was able to reach mass clients. **What do you dislike about dropthought?** I don't think anything is wrong. Your survey is perfectly well and fabulously designed with good user interface. **What problems is dropthought solving and how is that benefiting you?** Easy to find active clients by counting the number of responses and improve and provide customised solutions to my clients. ### 15. Fantastic approach to collect feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Rajni S. | Investment Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about dropthought?** Not just a feedback form.It helps me to exactly look at me pre determined set of required questions without spending much time in organising the data. **What do you dislike about dropthought?** I feel the website only has a desktop view. Please provide an Andriod application. **What problems is dropthought solving and how is that benefiting you?** It helps me manage my investor base more efficiently. Allows me to fill the gap between good service. ### 16. App is good with having lot more option. **Rating:** 4.0/5.0 stars **Reviewed by:** Senthil Kumar R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about dropthought?** It's easy to create a survey & having more options. **What do you dislike about dropthought?** It is not so user-friendly. To find out options & feature it's hard. Its not so helpful for multiple admin kind of users **What problems is dropthought solving and how is that benefiting you?** Triggering the survey & report helps us to analyze the user feedback. Reports help us to do the easy data science analysis ### 17. Fulfills the Requirements. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about dropthought?** UI Design is smooth and intuitive.Publishing of survey is very easy to understand and the tracking features do the job. **What do you dislike about dropthought?** Some parts are not user friendly.Setting up triggers is very time consuming every time. **What problems is dropthought solving and how is that benefiting you?** It's helping us to smoothly create surveys and track the responses efficiently. Feedback from large samples is collected in an orderly and user friendly manner. ## dropthought Discussions - [What is dropthought used for?](https://www.g2.com/discussions/what-is-dropthought-used-for) - 1 comment - [View dropthought pricing details and edition comparison](https://www.g2.com/products/dropthought/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+09%3A46%3A25+-0500&secure%5Bsession_id%5D=22ae9bcb-d29a-4aa9-a4cc-fc1fdfd548fa&secure%5Btoken%5D=ef6782688c3d6bb7339a71d5c70ba4877da5ef51bab1bb2073e37b3ef8416169&format=llm_user) ## dropthought Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top dropthought Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.6/5.0 (3,954 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)