TH

Tim H.

Small-Business (50 or fewer emp.)

11/12/2020

"We switched to Drip and never looked back!"

5/5

What do you like best about Drip?

The visual layout for campaigns and workflows has saved me so much time. I no longer need to draft them out in Vizio or PowerPoint—or even by hand—because I can easily draft and manipulate each workflow exactly as I need it in real time. I also appreciate the customer service team for their responsiveness and going above and beyond whenever I'm in a bind. Review collected by and hosted on G2.com.

What do you dislike about Drip?

I wish the Liquid user guide had more detail and gave multiple examples for each use case because I have a hard time manipulating what I see there. I spend A LOT of time troubleshooting the code for my emails. I am not a developer but do have a deep level of understanding when it comes to Liquid, CSS, and HTML. People like me would greatly benefit from a more robust Liquid User Guide than is currently made available by Drip. Additionally, I would like the ability to export email engagement reports to a CSV file so I can track open rates, click rates, and conversion across multiple email categories and analyze trends connected to the subject lines I use. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

Pull the trigger. You will thank yourself!!! Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

With automatic pruning and highly targeted segments, we have seen our open rates shoot past 30%! More emails are converting, too. And with automatic tagging based on email, website, and Facebook ad engagement, we're able to move people multiple sales funnels simultaneously while also minimizing the lift that would have otherwise been required using another email marketing platform. Review collected by and hosted on G2.com.

SL

Shayne L.

Small-Business (50 or fewer emp.)

8/25/2020

"Drip is great for setting up email campaigns and seeing their engaged with the website."

4.5/5

What do you like best about Drip?

Easy to manage email subscriber list and see activity Review collected by and hosted on G2.com.

What do you dislike about Drip?

I find the dashboard a bit confusing but is easier as time goes one Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

Drip is great for setting up email broadcasts and campaigns. It is awesome to be able route subscribers to different email campaigns with the tags. I also like being able to set emails to draft mode and have someone else review it before setting it to publish. The dashboard is a bit confusing in the beginning but with practice it becomes easy. My favorite feature is actually how it creates leads for people if they interact with our website which you can adjust with the "lead score". Different things they do assigns them points. When they become a lead, it makes an activity in Pipedrive to follow up with them. Drip is a great choice for anyone who has many subscribers and different email campaigns. Another great feature is the Broadcast feature where you can write an email and send it to everyone in a list and if they do not open the email you can send it again but only to the people who have not opened it. You can check the statistics for percentage of emails opened and clicks in the email. This was you can do multiple versions of an email and can determine which version gets the best engagement. I highly recommend, but unfortunately I do not have any insight into the cost of it versus a similar product. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

Reaching customers with information about company products and industry news Review collected by and hosted on G2.com.

JM

Jon M.

Owner / President

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/25/2018

"Best email marketing system around"

5/5

What do you like best about Drip?

I love how flexible drip is and simple to do segmenting. I also am a fan of getting all the tools for free until you get to 100 leads.

Basically there isn’t much that you can’t do with drip if you know what you want to do with it. Review collected by and hosted on G2.com.

What do you dislike about Drip?

Lack of support for embedded forms. However there is the option to embed forms into a blog post for instance. But to have them look like they belong on your site (branded) you need to know css.

I know that drip has put much more effort into forms and it really shows. As a blogger this is key for getting leads to sell my blogging products.

Also, It would be great to have a code generator for this to be do onsite. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

If you are doing any type of e-commerce I highly suggest you look at drip as your permanent home for email marketing. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

I’m able to target my customers with offers that they want rather than blasting them the same products over and over. Segmenting is made simple which is a time saver for me. Review collected by and hosted on G2.com.

DK

David K.

Vice President, Sales

Small-Business (50 or fewer emp.)

11/12/2020

"Solid program - easy to use"

4/5

What do you like best about Drip?

I love that Drip fully connects to my Shopify store. You can then segment customers based upon past purchases that allows you to easily create targeted lists to send emails. I love the work flows that allow you (to a degree) set it and forget it. Example work-flows, abandoned cart, past purchase, etc. Review collected by and hosted on G2.com.

What do you dislike about Drip?

I have had some issues with workflows that just stop working sometimes. Usually, support has been really great (chat), but as of late, I have been forced to use email support and sometimes have had to wait a few days for a response. It would be one thing if I was supporting one account, but I support more than 10 accounts that use Drip. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

If you are concerned about price and have a transaction business, use the pruning feature to keep your lists clean. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

Customer segmentation has been the biggest issue. The ability to send the right product message to the right people rather than just blast a message has improved my ROI greatly. Review collected by and hosted on G2.com.

JF

Jillian F.

Small-Business (50 or fewer emp.)

8/27/2020

"Extremely robust email marketing tool."

4/5

What do you like best about Drip?

The number of features offered and workflow interface in my opinion are unmatched.

The ease of navigation is great and intuitive.

The email templates are beautifully designed.

The campaign templates make new funnel creation much quicker. Review collected by and hosted on G2.com.

What do you dislike about Drip?

Compared to similar tools, I find it to be a bit over priced. I have recommended drip to a number of people and the price has deterred many.

The Sendowl integration is extremely lacking. Many of my subscribers were getting the incorrect emails because they were not segmented properly initially because of issues with sendowl integration.

I was also charged for having people on my list that unsubscribed. As a new user, it was not initially intuitive to me that I needed to delete these people or I would be charged a higher amount. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

Do a trial and make sure it's right for you, but give it time to make sure that the fact that it's a new tool isn't what you don't like about it. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

The rules and workflow capabilities are amazing and really help me niche down with my list.

The tool I used before didn't have great workflow capability. This is essential for a successful sales funnel.

For example, I Drip for a fitness website where I offer both weight loss and muscle building funnels.

Without proper workflow and rules, subscribers would be getting information completely unrelated to what they want. Review collected by and hosted on G2.com.

SS

Shantell S.

Small-Business (50 or fewer emp.)

11/12/2020

"E-Commerce Just Got Easier"

5/5

What do you like best about Drip?

Learning new software has its challenges but I'm happy that I chose Drip for CRM management. My store is powered by WooCommerce in a world where Shopify users have way more integration partners. Drip has created a seamless integration with WooCommerce and the setup was extremely easy. Review collected by and hosted on G2.com.

What do you dislike about Drip?

The People tab, specifically trying to get into a customer's profile or create segments isn't user friendly. Updating it quickly and learning what specific products were purchased is no easy step. I know the TAG, and Date associated with customer orders and would have to click around to find out what they purchased. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

If you have an e-commerce store then Drip is the only software that you should consider. Your marketing team, like mine, will try to push you towards competitors that they are comfortable with, but those solutions aren't built for e-commerce exclusively. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

I needed more ways to filter groups of customers based on what they purchased and send emails based on those hyper-segments. I have a small product line with many options for each product and it's helpful to know exactly what customers purchased. Review collected by and hosted on G2.com.

GH

Gracielle H.

Digital Marketing

Small-Business (50 or fewer emp.)

8/18/2020

"It's great! Can be improved but is still very very good"

5/5

What do you like best about Drip?

I love the integrations, especially to Facebook. It makes our targeting easier and better. I also love the automations and bulk actions. I started using Drip before their email builder so it was just texts and basic images but now their builder has a lot of options so I also love that. You now have the option to change header backgrounds even the background of the body of text which is great. You can also arrange the layout and that is very handy when you want to make your email look better. All in all a very good software Review collected by and hosted on G2.com.

What do you dislike about Drip?

It's a bit of a problem setting up campaigns that send on a specific date like Black Friday, Cyber Monday. I would love to have the option of setting up a campaign that sends on a specific date. Another thing that I would like is if they can make a calendar that shows when an email will get sent so we don't overlap emails that send on the same date. Also would love an option to skip a day when another email is scheduled to be sent that day. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

Try it! In my experience, it is definitely better than the old version of Mailchimp. I haven't used Mailchimp in a while so I'm not sure if they improved but from my experience Drip is more intuitive and offers more value. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

Automations, it makes everything easy and intuitive. It's also helpful that I do not need to manually do things because Drip is integrated so well with other products that I already use like OptinMonster, Zapier, Facebook Ads and more. I realized that email marketing can be a whole lot easier with Drip. I also like how it manages my email lists, it is very comprehensive and there are a lot of options. Review collected by and hosted on G2.com.

DL

David L.

Founder/CEO

Small-Business (50 or fewer emp.)

11/11/2020

"A beautiful user interface coupled with smart and easy to use features"

4/5

What do you like best about Drip?

I love the beautiful UI and how easy Drip makes things like managing workflows. I came from probably the largest email provider (that starts with a M) and thoroughly enjoy using Drip more. Even the email builder is fun and easy to use (albeit not super advanced, but that's fine!).

I love their extensive list of guides and walk through videos. There's endless ideas in there for how I can improve my email marketing and I'm only small percentage of the way through it.

The Drip product team is also super good at listening and implementing feedback, for example they added SMS marketing in 2020 and it's been super useful and fun to use. Even within a few months of the beta they had added new features like sending images/GIFs which is a big value add! Review collected by and hosted on G2.com.

What do you dislike about Drip?

I don't love how the dashboard isn't responsive (this would be fine if they had a smartphone app but they don't). Also their customer service email reply times aren't great but when they do reply they are always super helpful.

There could be more total integrations, especially with e-commerce related tools like reviews and SMS tools. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

Try out Drip today! And I'd recommend watching a lot of the guides and information available at the drip learning center. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

Drip is really good at helping me save time with email marketing by doing it effectively and efficiently. Also they updated their pricing tier sometime earlier in 2020 and now its even more affordable.

I realize I dont know everything about email marketing and so their knowledge/learning center is priceless. I imagine most folks don't know the depths of email marketing so their extensive guides are super useful and this was a benefit I hadn't known before opening an account. Review collected by and hosted on G2.com.

KM

Kelley M.

CEO

Small-Business (50 or fewer emp.)

11/10/2020

"Drip empowered to make 1.5M in 2020"

5/5

What do you like best about Drip?

Drip just works. Its so easy to get started. Drip out of the box does exactly what you'd hope out of a CRM. I sell an online course and I trigger messages based on where a user starts on my website. Review collected by and hosted on G2.com.

What do you dislike about Drip?

I wish in workflows I could add specific dates for emails to get sent out instead of just delays. Like in some cases I add customers to a workflow for a live event but these customers buy it at different days so its tough to setup a delay that will time everyone perfectly. So I have to manually send out emails before scheduled classes. Other evergreen stuff it works perfect. Review collected by and hosted on G2.com.

BH

Brian H.

Owner

Small-Business (50 or fewer emp.)

12/30/2020

"Switched from Mailchimp and couldn't be happier!"

5/5

What do you like best about Drip?

I love the automation and incredibly precise targeting. I've got a dozen workflows set up to handle all my onboarding, list pruning, and customer retention needs. Review collected by and hosted on G2.com.

What do you dislike about Drip?

I'm having a hard time coming up with something to dislike. Before Drip I really didn't know what was possible. At the moment, I can't think of anything I like better on Mailchimp, my previous provider. Review collected by and hosted on G2.com.

Recommendations to others considering Drip:

Might as well give it a shot! You've got a 14-day free trial to import your lists and play around with the workflows. Review collected by and hosted on G2.com.

What problems is Drip solving and how is that benefiting you?

I'm a recording artist keeping my fans sorted and tagged according to where they are in their customer journey. I love being able to send out promotions while excluding subscribers who already have the product(s) I'm promoting. Feels less tacky! Review collected by and hosted on G2.com.