Drift was our first time using a live chat tool, and so far has delivered on all fronts. Our reps love using it and being able to interact with prospects in real time, and we've been able to generate a significant amount of leads and pipeline through a combination of the chat bot & and our reps managing conversations. The interface is easy to use and provides a lot of information to help with determining who a prospect is, the account they belong to, and any previous conversations we've had with them.

The customization options are great, and we have been able to continually modify the playbook and chat routing to optimize for both customer experience and also speed-to-lead process. Review collected by and hosted on G2.com.

I wish that Drift had a simple solution for offline chats, similar to a ticketing system where prospects could fill out a form and ask to be contacted at a later date. However, our Drift CSM team has been very helpful and worked with us on numerous solutions that could solve for offline chats and how to make sure they are surfaced quickly to the reps who manage Drift. Review collected by and hosted on G2.com.

I love the visibility into site visitors, even if they don't interact with the chat bot. It gives you some great leads that are actively engaging with your company. It's very easy to use and I find myself actively checking the app throughout the day. Review collected by and hosted on G2.com.

For our team personally, the lead routing is a bit off. We are sometimes looped into chats that have nothing to do with our territories. The support we've been given from drift however has been useful and they're working to fix these issues. Review collected by and hosted on G2.com.

the ease of ability for prospects to book in a meeting

i am able to see who has engaged and reach out in a quick and timely manner!

easy to use Review collected by and hosted on G2.com.

sometimes it can crash but other than that i have had a great experience so far Review collected by and hosted on G2.com.

it's super helpful to see who's been on our website and looked at content, great for finding peopel to reach out to and accounts to target Review collected by and hosted on G2.com.

sometimes even if I filter for my territory and rev, it's not always accurate and it's showing account i shouldn't see. Review collected by and hosted on G2.com.

I like how well it integrates with all other sales tools, biggest being CRM, website visits, more specific webpage visits, LinkedIn Review collected by and hosted on G2.com.

The iOS app is a bit lagging moving from Drift messages to propsect dashboards Review collected by and hosted on G2.com.

The intuitiveness and easiness to set up a meeting with potential prospects. Review collected by and hosted on G2.com.

I would like better information on accounts based in Latin America Review collected by and hosted on G2.com.

Drift has been a top lead source for us since we implemented it over a year and half ago. We are easily seeing the ROI on the platform, and its been a force for our business. We love that we are able to connect with our prospects live on the website, schedule meetings and we see that a lot of these prospects are ready to purchase.

Overall, its been a fantastic product for us! Review collected by and hosted on G2.com.

It can be hard to set up at first with your chats. However with our CSM team, we found that being able to rely on them to build playbooks helped us to get up and running quickly. Review collected by and hosted on G2.com.

Drift allows my future clients to connect with me in a way that works for them and streamlines the sales process. It seamlessly integrates with our CRM to keep track of current and potential clients and their needs. We use it daily at work and it's one of the best tools in our tech stack. Review collected by and hosted on G2.com.

There's a bit of a learning curve for new users. Review collected by and hosted on G2.com.

Until we started using Drift, I had typically seen website chat bots as an annoyance. What I quickly realized was that the drift functionality allows you to directly interface with customers seeking out your products or solutions that you might not already have. Not only are you able to responsively engage with individuals at the exact time that they are thinking about your solutions versus after the fact, but you also gain valuable insights akin to primary market research. Additionally, I had no idea how comfortable a prospective customer was in talking with what they believed to be a robot versus a human being. From an operational perspective, there are few companies that provide the level of support we enjoy from the Drift Team both with implementation and integration to building the playbook of automated responses. We wish that we had built in the functionality when we were first launching hour new site. Review collected by and hosted on G2.com.

It isn't so much what I dislike about drift but, rather, the lack of understanding of our business that it exposed. (A good thing.) Prior to implementation, we had no idea how much we had under-resourced the project. We had no idea exactly how much pent up demand there was amongst prospective patients and customers looking to directly engage with the company. The solution has since paid for itself multiple times over. Review collected by and hosted on G2.com.

Drift has helped me engage with prospects live, providing a more authentic touch than a general AI bot. If I'm away from my computer, it'll allow the prospect to schedule directly through my calendar link, instead of having to go through another contact in our company. Review collected by and hosted on G2.com.

Nothing! The software has been easy to use and learn. Review collected by and hosted on G2.com.