I love the business it drives for me. From eCom to my Teams Calendar, I have my calender fill up with meetings with interested customers. Seamless integrations. Review collected by and hosted on G2.com.

Nothing in particular, it does what I need it to do! Review collected by and hosted on G2.com.

I really enjoy using Drift because I can immediately tap into a conversation live with a prospect, as well as get notified about the accounts that are under my territory. This helps me calculate and strategize my outreach to individuals on an enterprise level. Review collected by and hosted on G2.com.

The downsides of using Drift would have to be the notifications and dropping everything to be ready to tap into a prospect immediately. The only suggestion is maybe having a dialog box that automatically pops up when a conversation is started so I don't need to click into it on a browser. Review collected by and hosted on G2.com.

I ilke that it gives immediate insights what is happening in target accounts Review collected by and hosted on G2.com.

First, I noticed that despite being available on my profile on Drift, I was never routed to chat automatically, only later on i will get MQL if a person left an email with request to be contacted.

Second, The only time I received a Teams notification about a live conversation was when I manually joined it after noticing someone from my region trying to interact, so i do not get notifications when someone is online and trying to chat with sales, only if i notice Review collected by and hosted on G2.com.

The ability of others to schedule a meeting with me and the ability to send video emails Review collected by and hosted on G2.com.

no dislikes but it seems like others arent using it to connect with me too often. it would also be nice if the video/audio emails your easier to use or pushed more as a thing to use so that others actually clicked on them. I would also be nice if it came with some sort of app like instagram or something where i could put a filter on my background to make the videos and upload them and have people direct message me or find me.

Basically you need more marketing and to steal a few more ideas from several social media/business comperitors. I don't think people actually like all-in-one apps but it still helps to try an be one. Review collected by and hosted on G2.com.

Since deploying Drift on our site a few years ago, we've seen consistent YoY growth from this channel. It's easy for the SDR teams to use and there are frequent upgrades and new features that are available. The support team is also fantastic - they always respond within 24 hours. They do a great job listening to feedback about the platform and trying to incorporate fixes. Review collected by and hosted on G2.com.

There are 2 huge dislikes at the moment:

1) The insane amount of bugs - at this point, I'm submitting ~1-2 support tickets a week. When they release new features, I make it a habit to wait a month or so before implementing because there is ALWAYS something wrong or broken with it

2) The analytics are as basic as they get. If you want a simple "how did my playbook perform in this time period", you can easily get that data. But for anything more complex, you are out of look. Especially regarding CAI, there is only 1 dashboard with ZERO ability to drilldown, making it virtually useless. Same with conversation flow boards...the UX is so poorly designed that they are impossible to use. Review collected by and hosted on G2.com.

Drift allows meet to reach prospects that I never would have engaged with otherwise. I get notified whenever someone who meets the parameters I have set, visits our site. I can then choose how I would like to engage with them in real time. Also, these users are much more likely to engage because they are actively researching our product on my website. This is a great tool! Review collected by and hosted on G2.com.

I wish it was easier to distinguish between current customers and prospects. Review collected by and hosted on G2.com.

I can pull my phone, record a 1min 30 video and send to a prospect, have a thumbnail created for me, it's super easy Review collected by and hosted on G2.com.

I'm only scared to miss the notification as sometime it is not that obvious when someone joins a chat or does something else. Review collected by and hosted on G2.com.

Seeing accounts on our high value pages to find warm leads. You can see who it is if they're logged in or if they aren't you can still see where they are. Review collected by and hosted on G2.com.

Having conversations in drift can be difficult to start. Review collected by and hosted on G2.com.

The info it provides of potential clients engaging with our website material.

- Customer Support

-Frequency of Use

- Ease of Use Review collected by and hosted on G2.com.

Occasionally, when people reach out through the Drift chatbot they don't continue the conversation. But that is not Drifts fault! Review collected by and hosted on G2.com.

I find that the ease of use is very enjoyable when using Drift. Things like automatically sending prospects reminder emails before meetings, the filters that you can put in place to ensure that it's a proper sales inquiry and not just a customer looking to get in touch with their relationship manager, or customer service. It's a good way for inbound sales reps to not waste time with non-ROI producing activities. Review collected by and hosted on G2.com.

So far, I have only been using it for a month, and I don't really have any complaints as of yet. I notice that it connects to all of my tools with no issues (Salesforce, Salesloft, Outlook, etc), so everything is good at the moment. Review collected by and hosted on G2.com.