I am a big fan of Drift, my account team and customer support. My account team is always providing insights and recommendations on what we can do to improve our playbooks. They are very responsive and address questions promptly. They also do a very good job onboarding new users.

The support team is great and proactively communicates when issues occur.

The user interface is very easy to use, with performance reports and I like how it integrates with other tools. For instance, 6sense segments. Review collected by and hosted on G2.com.

From a practitioner's perspective, having an easy way to edit playbooks would be good. Some of the playbooks we use are extensive, and making changes requires raw data export with lots of formatting. I would recommend having a text editor built-in in the platform so I can make changes on the go. Review collected by and hosted on G2.com.

Drift Live Chat has revolutionized our customer communication. The real-time connection is lightning-fast, enabling instant support and boosting customer satisfaction. Its personalized approach, driven by data and AI, creates meaningful interactions that resonate with our audience. Lead generation is seamless, thanks to proactive engagement and efficient qualification. Multichannel support streamlines conversations, and automation handles routine tasks effortlessly. The insightful analytics refine our strategies, while scalability ensures adaptability to our growing business. Drift Live Chat is a game-changer, enhancing efficiency and delivering an unparalleled, positive customer experience. Highly recommended for businesses aiming for exceptional communication dynamics! Review collected by and hosted on G2.com.

Drift Live Chat sometimes falls short with occasional glitches, causing disruptions in real-time communication. However we are talking less than 1% downtime here. Review collected by and hosted on G2.com.

Quick way of connectiong with potential Customers

Good connection with other apps

Easy use

Good customer support Review collected by and hosted on G2.com.

only 30 seconds to answer, but it is okay Review collected by and hosted on G2.com.

Its really easy to use! Ease of implementation. Works great with the other sales tools like Salesloft and Dynamics, Google Meets. The ability to have clients book their own meetings has really helped with my days planning and when ever I have had an issue the customer support team is always a call away to help me. Brilliant product that I use everyday! Review collected by and hosted on G2.com.

Does not always work on my Gong, Which can be fustrating Review collected by and hosted on G2.com.

I like that I can get updates about activities of my accounts on our site. I can also view what page they entered through and the last time they were active.

The prospect dashboard also helps give me a starting point for creating a lead list to target new accounts. I have a starting point for the aspect of our solution they may be interested in based on their activity. When I do reach out to new accounts, they also have some base level of who we are so it's a warmer lead.

The drift bot is helpful setting a meeting for me if the prospect wanted a meeting, but I was away from my laptop. This makes sure we never lose a potential client. Review collected by and hosted on G2.com.

The web version is great, but the app can be a bit buggy. Sometimes it will take really long to load and once it does, the screen is blank and I can't view anything on it. Review collected by and hosted on G2.com.

I love that you can see where and when your clients are on line and what they are looking at so you are able to determine their pain point before calling. Review collected by and hosted on G2.com.

Feel like the platform could be more user friendly. Review collected by and hosted on G2.com.

I appreciate the ease with which I can connect with visitors on our website who are in search of more information. Drift offers a direct and simple way to communicate with people interested in what we have to offer, enabling them to reach out to us quickly and with ease. In addition, the app is very user-friendly, particularly in alerting us when someone initiates a conversation with us. Review collected by and hosted on G2.com.

If certain Drift features aren't tailored to suit your organization's needs, it can result in additional work that falls beyond your scope and distracts from interacting with potential customers who might actually be interested in your product. Review collected by and hosted on G2.com.

The feature I use most often is the site activity feature; it's easy to find accounts with high intent. Another feature I really like is Drift Video. It's a super seamless Chrome extension that lets me quickly record videos to stand out in prospecting, and I can track when they open or watch it to follow up and call them quickly. I can also set up a filter to include ONLY the accounts in my book and exclude any existing customer accounts, so I don't even see the customer accounts in my dashboard. Review collected by and hosted on G2.com.

Honettle haven't found anything I dislike. Review collected by and hosted on G2.com.

It helps save me so much time, makes my work easier, and allows me to get the results that I want. Their customer service is also great. Super helpful for anyone in sales. Super easy to use, i use it weekly. Theres lots of features and ways that you integrate it into your curent systems. I really like how easy it was to implement drift into my current workflow. Review collected by and hosted on G2.com.

None to state, I am really happy with this product so far Review collected by and hosted on G2.com.

That it is an autonomous channel to bring in sales leads, it's a great building block for starting that relationship with the prospect and our company. It's very simple to use and the notifications we receive are fast and relevant. The customisation for the questions we can get the bot to ask prospects to qualify them before putting them in touch with a rep is really good. Review collected by and hosted on G2.com.

Sometimes i've seen in the chat log prospects get frustrated with the chat bot because it doesn't recognise their answers to the bot's questioning. For example asking for a UK mobile number and the potential lead puts in a number 07123456789 it wont recognise that unless its +447123456789 - and they've just left the chat after a few back and forth's with it Review collected by and hosted on G2.com.