Drift makes deploying and customizing chatbots fast and easy. The many out-of-the-box integrations, with key plaforms like Salesforce, Marketo, 6sense, and Salesloft, allow Drift to seamlessly leverage data from those platforms to target custom website audiences with personalized messaging. Drift not only accelerates the sales process by enabling live conversations and facilitating demo bookings, but also drives customer support through live chat, ticket creative, and actile look-up. Drift can even replace your lead forms and enable progressive profiling of contacts! This is a true conversational marketing solution. Review collected by and hosted on G2.com.

Drift is constantially deploying new features and updated existing ones. Overall, this a great quality for a SaaS marketing solution. However, numerous bugs are one downside of their rapid development and deployment of features. While Drift support is fast and friendly and resolves problems quickly, I have encountered an uncomfortable number of bugs, especially in newer product features. Review collected by and hosted on G2.com.

It is a great tool to easily chat with customers.

I also like the fact it is linked to my calendar and people can immediately book a slot without needing an entire conversation on what fits best.

It is easy to install and have the app on the desktop.

We use it daily which is a great tool. Review collected by and hosted on G2.com.

To be really honest, I have nothing to comment on as I have only been using it for a couple of weeks.

So far I am really satisfied with this. Review collected by and hosted on G2.com.

How it alerts you when someone in your book of business is on the website Review collected by and hosted on G2.com.

How it cant distinguish from a prospect and customer Review collected by and hosted on G2.com.

The collaboration and willingness to be an acutal extenstion of our team. Without our sucess team at Drift I wouldn't have the time to keep a pulse on our metrics and continualy optimize. The onboarding experince was one of the best I've ever gone through. Review collected by and hosted on G2.com.

Not a whole lot to dislike but if I had to pick one thing it's that the bot lacks some versatility. Review collected by and hosted on G2.com.

That is can produce sales leads for our team. Review collected by and hosted on G2.com.

That is books a meeting too quickly before I can ask them how I can assist and it also books meetings on days that I have blocked off as vacation. Review collected by and hosted on G2.com.

Seeing that a prospect is using our website. Review collected by and hosted on G2.com.

I want to get alerts when prospects are on the website. Review collected by and hosted on G2.com.

Simple and easy to use - Removes the need for Calendly and Vidyard. Review collected by and hosted on G2.com.

The fact that the calendar doesn't synch for annual leave means I'm having to manually book out the days that I'm not available. Review collected by and hosted on G2.com.

It creates leads in an easy way, so you don't need to make calls or do differente stuff. Great integration, so yoy do need to do manually stuff. Review collected by and hosted on G2.com.

Response Time for users to interact with the chatbot in the platform Review collected by and hosted on G2.com.

Drift has allowed me to engage more efficiently with m customers without missing any potential opportunities from vistors on our page. The leads arrive super fast and meetings are booked immediately. Review collected by and hosted on G2.com.

So far i have not encountered any downsides Review collected by and hosted on G2.com.

The best aspect about Drift that I like is how well the features work. For example, all the shortcuts are my best friend. It makes conversations much easier to handle and opperate. Also, the drift integration into Salesforce is wonderful and smooth. Whenever I have issues (not usually) the customer support is also a wonderful resource. I use Drift every day and it is very nice that it is super easy to implement into my day. Review collected by and hosted on G2.com.

The only apsect about Drift that troubles me sometimes is the inegration into Salesforce. Usualy it is on time, but sometimes it takes a little bit longer than expected. Review collected by and hosted on G2.com.