--- title: Drift Reviews meta\_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1255 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Drift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. [(53 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604234&qs=pros-and-cons#reviews) Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. [(46 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601094&qs=pros-and-cons#reviews) Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. [(34 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603712&qs=pros-and-cons#reviews) Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. [(29 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604128&qs=pros-and-cons#reviews) Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. [(28 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1602234&qs=pros-and-cons#reviews) Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. [(10 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603453&qs=pros-and-cons#reviews) Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601373&qs=pros-and-cons#reviews) Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601106&qs=pros-and-cons#reviews) Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604320&qs=pros-and-cons#reviews) Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. [(8 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604177&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Drift ##### 1. Ease of Use Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. [ See 53 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604234&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful for Boosting Sales, but Could Improve UI and Performance" What do you like about Drift? What I appreciate most about Drift is its ability to transform website chats into immediate sales opportunities. The platform efficiently routes compl ##### 2. Helpful Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. [ See 46 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601094&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 0.0/5 "Was a good Chatbot, But Major Data Breach and Billing Issues Disappoint" What do you like about Drift? We used the Drift chatbot product for our website and it worked well. ##### 3. Features Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. [ See 34 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Livechat AI Tool" What do you like about Drift? AI Sales tools is very beneficial and a great addition to Drift's features! ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ##### 4. Visitor Tracking Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. [ See 29 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604128&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ![Lesley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lesley G.") LG Lesley G. Mid-Market (51-1000 emp.) 4.5/5 "Love Drift" What do you like about Drift? I love that you can see where and when your clients are on line and what they are looking at so you are able to determine their pain point before call ##### 5. Lead Generation Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. [ See 28 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1602234&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ### 5 Cons or Disadvantages of Drift ##### 1. Chat Management Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. [ See 10 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Dominic T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic T.") DT Dominic T. Mid-Market (51-1000 emp.) 4.0/5 "Useful in a variety of ways for Sales" What do you dislike about Drift? Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. ##### 2. Learning Curve Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601373&qs=pros-and-cons#reviews) See Related User Reviews ![Molly F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly F.") MF Molly F. Mid-Market (51-1000 emp.) 5.0/5 "Streamlining SDR Work" What do you dislike about Drift? There's a bit of a learning curve for new users. ![Matthew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew T.") MT Matthew T. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to have for prospecting!" What do you dislike about Drift? Cost,training, initial setup and information is not always correct ##### 3. Notification Issues Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601106&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Solid Product" What do you dislike about Drift? The only thing I dislike is sometimes the notifications will be a bit delayed or open up to a blank page that has to be refreshed and I loose the conv ##### 4. Routing Issues Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604320&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great tool for connecting and converting interest to sales" What do you dislike about Drift? Somewhat confusing to setup alerts/popups to know that you'll be routed into conversations. ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Mid-Market (51-1000 emp.) 4.5/5 "Drift helps speed up the sales cycle" What do you dislike about Drift? I don't love the automation around booking a meeting b/c it tends to assign the person to the wrong rep initially and then we have to shuffle somethin ##### 5. Chat Issues Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. [ See 8 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604177&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Dominic T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic T.") DT Dominic T. Mid-Market (51-1000 emp.) 4.0/5 "Useful in a variety of ways for Sales" What do you dislike about Drift? Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. ![Shahid M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahid M.") SM Shahid M. PreSales Collective Member Enterprise (\> 1000 emp.) 11/22/2023 "Great tool, great insights!" 5/5 What do you like best about Drift? I like the functionality to see live website viewer traffic, being able to communicate via a chat function directly to them and having an easy app function for both mobile & desktop application. Seamless to use and very powerful. Connectivity with CRM Tools and effectively keeps record with all chats/data. Review collected by and hosted on G2.com. What do you dislike about Drift? I have not found any currently, but my team have been using for quite some time now. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Keeping on top of all customers who would like to speak to a representative of my company directly and at any stage of our website. It has a handy section where it displays the page the client wanted to discuss with a chat box / rep from my company. makes the conversation more seamless and insighftful. As a big organisation, it can be slightly tricky to contact a person directly, and the chat function allows us to serve our customers instantaneously. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-8913192/official_response/edit) Shahid, thanks for the fantastic review of Drift! 🙌 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/5/2024 "Efficient tool to drive lead generation" 4.5/5 What do you like best about Drift? Drift has been helpful in driving new lead generation. The ChatBot feature allows site visitors to quickly talk to someone live/schedule time on the sales team's calendar directly. The insights on who is visiting the site and what they are viewing is also really benefical information when creating new leads. Review collected by and hosted on G2.com. What do you dislike about Drift? Nothing yet, eveything has been good so far. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift gives insight into data such as site visitors and page views in real time. This allows the sales team to have crucial information before reaching out to a lead. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Benjamin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin L.") BL Benjamin L. Ecosystem Director Enterprise (\> 1000 emp.) 12/16/2019 "If you don't have a big budget or team, then Drift is a lifesaver" 5/5 What do you like best about Drift? Drift is easy to use and makes an immediate impact. Whether you choose to build a fully automated bot, or one with live reps on the other end, the bot playbooks are simple to setup, connecting to your or your reps' Outlook/Google calendars is a quick process, and you can be running in a few hours. The support team is experienced, helpful and very supportive, and everyone I've worked with from my account team to the C-level folks I've met are passionate, engaging and all about improving user experiences to help your business grow. Review collected by and hosted on G2.com. What do you dislike about Drift? I've hit some limitations here and there, and made enhancement requests for their product. The good thing is in most cases, there are workarounds. Reporting is adequate, especially if you're used to more advanced dashboards from Tableau, Adobe and Google. They have made improvements over the past few years though, and if you tag things properly, you can get the data you need in SFDC. Review collected by and hosted on G2.com. Recommendations to others considering Drift: Think about how you're going to grow in the future and where having conversational technology can help you increase efficiency and improve customer experience, whether it's for support or sales. Also look at how Drift's long term strategy with AI, chat, email and video can align to where your business is going. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? I don't have a large team, so I'm using Drift help visitors get to where they want to be as seamlessly as possible and to filter visitors into prospects, buyers and customers to give them different experiences. For customers, I've automated the top FAQ's so they can get answers quickly. For buyers, I'm splitting between direct purchases and those that need to chat with a sales rep for a quote or demo. Logic and routing built into the bots qualify and send leads to reps in the appropriate region, and we've seen pipeline go from 0 to 7 figures in just a few months. Benefits are significantly increased conversion on form pages, consistently in the 70% range to convert an engagement to a lead, while the standard form converts around 20%. We're just getting our enterprise reps onto live chat, so the form is completely eliminated when a bot can connect a qualified hot prospect directly to a rep, or better yet, the rep is notified when a target account is on the site and they can proactively intercept and help that visitor instead of waiting for the visitor to request a quote. This has increased our quantity of leads and shortened time to converted opportunity significantly. Review collected by and hosted on G2.com. Show More Response from Julie Hogan of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-3874379/official_response/edit) Benjamin, Thank you very much for taking the time to detail this feedback and for the 5 star review ⭐️🙏. I'm really happy to hear you've had positive experiences with members of our team across the organization. We're actively building a Voice of the Customer program in 2020, and will be doing more to loop back with customers on feature requests, so keep it coming! It's great to see the results you've had. If there's anything we can do to help you with your 2020 strategy, please reach out! All the best - Julie Hogan, VP Customer Experience 11/15/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/5/2024 "Prospect live view is very helpful to see live traffic on the website." 4.5/5 What do you like best about Drift? Being able to see intent signal like emails, website visits and what page they viewed. Really helps find key prospects/accounts. Review collected by and hosted on G2.com. What do you dislike about Drift? It shows a lot of email responses like automatic replys and out of office as intent signals. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Helps to get live website view and be able to chat with viewers and schedule meetings as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RB Remy B. Enterprise (\> 1000 emp.) 3/19/2024 "Never miss an opportunity" 4.5/5 What do you like best about Drift? We can be contacted at any time, prospects can make appointments directly with us, we know where our customers are on our website. Review collected by and hosted on G2.com. What do you dislike about Drift? in a large organization, it can be complicated to set drift parameters to take full consideration of each person's territory. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift helps us to obtain information about the interests of the companies we work with or want to work with. We have the complete journey of a prospect and can then deliver an adapted and personalized message to help us grow our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BS Brian S. Enterprise (\> 1000 emp.) 1/23/2024 "Easy To Use Platform with Great Features!" 4.5/5 What do you like best about Drift? I love the entire concept of Drift. It allows for customers to connect with our sales team in real time, or allow for them to schedule meetings based on our work calendar. If a live rep is not available to respond to the prospect or customer, it will automatically ping another rep to allow for a smooth process for the customer to get the help that they need. I love that you can personalize your availabilty, write a bio about yourself, and give a personalized touch in a situation where customers will appreciate it. The platform also allows for the Sales Leadership to set up specific accounts and territories for the team so that people are not accessing wrong accounts, or stepping into other territories. Our account rep, Ben, is wonderful and always willing to help! Review collected by and hosted on G2.com. What do you dislike about Drift? Overall the product is great! In my role, we set our meetings from Teams/Outlook. If there was a way to include the "Scheduling Assistant" feature to ensure the whole account team is avaialble to meet with the customer, that would be a great feature to add to Drift. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift is allowing us to speak with customers in "real time" when they visit our website. This allows for a more personal approach for the customer and will allow discussions to progress further since they know they have a real sales member contacting them. This allows for a larger amount of potential new customers and shows them we are a customer focused company. It is an easy dashboard to access and allows the user to see relevant data. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-9141802/official_response/edit) Hey Brian, thanks for the fantastic and detailed review! Sounds like you're taking full advantage of everything Drift has to offer; keep up the great work! 🚀 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Proprietor Mid-Market (51-1000 emp.) 2/1/2024 "Drift helps speed up the sales cycle" 4.5/5 What do you like best about Drift? I like how it allows us to break the 4th wall in a sense. The buyer's journey can be so anonymous at times, but this gives us the opportunity to connect early on. I can start a conversation or they can. Review collected by and hosted on G2.com. What do you dislike about Drift? I don't love the automation around booking a meeting b/c it tends to assign the person to the wrong rep initially and then we have to shuffle something around on our end. If they could properly identify who the rep should be based on the account coming in, that would make everything smoother. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? It helps us connect earlier with buyers in the sales cycle and schedule prospects. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-9180330/official_response/edit) Hi Camille! Love the way you described breaking the fourth wall of the buyer's journey. If you're having challenges with routing, I'd recommend reaching out to your CSM; they're playbook wizards! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anthony K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony K.") AK Anthony K. Mid-Market (51-1000 emp.) 11/30/2023 "Great tool for engaging with prospects" 4/5 What do you like best about Drift? I like the auto responses that the chatbot generates. It saves our team a lot of time and resources while still providing helpful responses to our users. The built in video recorder allows us to send personalized messages to our prospects. Review collected by and hosted on G2.com. What do you dislike about Drift? Sometimes the video recorder freezes up, especially if I'm re-recording a video. I usually have to refresh the page and start over which can be frustrating. I also notice a delay with some of the notifcations from website visits. This is important because we try to maintain a low SLA time. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift reduces the number of staff required to host our websites chat function. This allows the team to focus more on other activities like sales prospecting. The automated responses allow us to filter out casual users and focus on prospects that are seriously interested in our products. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-8948116/official_response/edit) Hi Anthony — appreciate your feedback on Drift Video and notifications, I'll make sure our product team is aware of this! Good to see Drift is saving you time + helping to filter out the wrong leads from reaching your busy sales reps! 👏🏼 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Enterprise (\> 1000 emp.) 7/15/2024 "Drift serves as an excellent resource for engaging target accounts" 4.5/5 What do you like best about Drift? The Drift Prospect Dashboard serves as an intuitive tool for effortlessly accessing in-depth insights on the accounts that are currently showing upward trends. This comprehensive platform provides a wealth of data, enabling users to swiftly and effectively identify the accounts that are gaining traction, ultimately supporting informed decision-making and strategic initiatives. Review collected by and hosted on G2.com. What do you dislike about Drift? The conversation tab can sometimes be confusing to use Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Engaging Target Accounts Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HL Henry L. Mid-Market (51-1000 emp.) 4/15/2024 "Fast value driver for new and old interactions" 4.5/5 What do you like best about Drift? One of the standout features of Drift is its simplicity and ease of use. Setting up the platform was a breeze, and the intuitive interface made it easy for our team to get up and running quickly. Within minutes, we were able to start engaging with website visitors, answering questions, and guiding them through the sales process. Review collected by and hosted on G2.com. What do you dislike about Drift? Drift native Mac OS app can be buggy at times. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? 24/7 Prospect Engagement Review collected by and hosted on G2.com. 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