--- title: Drift Reviews meta\_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1255 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Drift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. [(53 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604234&qs=pros-and-cons#reviews) Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. [(46 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601094&qs=pros-and-cons#reviews) Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. [(34 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603712&qs=pros-and-cons#reviews) Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. [(29 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604128&qs=pros-and-cons#reviews) Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. [(28 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1602234&qs=pros-and-cons#reviews) Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. [(10 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603453&qs=pros-and-cons#reviews) Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601373&qs=pros-and-cons#reviews) Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601106&qs=pros-and-cons#reviews) Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604320&qs=pros-and-cons#reviews) Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. [(8 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604177&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Drift ##### 1. Ease of Use Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. [ See 53 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604234&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful for Boosting Sales, but Could Improve UI and Performance" What do you like about Drift? What I appreciate most about Drift is its ability to transform website chats into immediate sales opportunities. The platform efficiently routes compl ##### 2. Helpful Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. [ See 46 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601094&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 0.0/5 "Was a good Chatbot, But Major Data Breach and Billing Issues Disappoint" What do you like about Drift? We used the Drift chatbot product for our website and it worked well. ##### 3. Features Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. [ See 34 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Livechat AI Tool" What do you like about Drift? AI Sales tools is very beneficial and a great addition to Drift's features! ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ##### 4. Visitor Tracking Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. [ See 29 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604128&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ![Lesley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lesley G.") LG Lesley G. Mid-Market (51-1000 emp.) 4.5/5 "Love Drift" What do you like about Drift? I love that you can see where and when your clients are on line and what they are looking at so you are able to determine their pain point before call ##### 5. Lead Generation Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. [ See 28 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1602234&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ### 5 Cons or Disadvantages of Drift ##### 1. Chat Management Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. [ See 10 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Dominic T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic T.") DT Dominic T. Mid-Market (51-1000 emp.) 4.0/5 "Useful in a variety of ways for Sales" What do you dislike about Drift? Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. ##### 2. Learning Curve Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601373&qs=pros-and-cons#reviews) See Related User Reviews ![Molly F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly F.") MF Molly F. Mid-Market (51-1000 emp.) 5.0/5 "Streamlining SDR Work" What do you dislike about Drift? There's a bit of a learning curve for new users. ![Matthew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew T.") MT Matthew T. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to have for prospecting!" What do you dislike about Drift? Cost,training, initial setup and information is not always correct ##### 3. Notification Issues Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601106&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Solid Product" What do you dislike about Drift? The only thing I dislike is sometimes the notifications will be a bit delayed or open up to a blank page that has to be refreshed and I loose the conv ##### 4. Routing Issues Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604320&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great tool for connecting and converting interest to sales" What do you dislike about Drift? Somewhat confusing to setup alerts/popups to know that you'll be routed into conversations. ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Mid-Market (51-1000 emp.) 4.5/5 "Drift helps speed up the sales cycle" What do you dislike about Drift? I don't love the automation around booking a meeting b/c it tends to assign the person to the wrong rep initially and then we have to shuffle somethin ##### 5. Chat Issues Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. [ See 8 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604177&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Dominic T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic T.") DT Dominic T. Mid-Market (51-1000 emp.) 4.0/5 "Useful in a variety of ways for Sales" What do you dislike about Drift? Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/17/2025 "Great tool" 5/5 What do you like best about Drift? Helps me communicate in timely manner with pros Review collected by and hosted on G2.com. What do you dislike about Drift? nothing i can think of so far , great so far Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? quick communication Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 7/8/2024 "Excellent, easy to use tool for lead collection and customer support" 5/5 What do you like best about Drift? Drift is a valuable lead collection platform for our team. I like how easy it is to use to create playbooks, and that Drift has improved their product by adding features like AI, A/B testing, and reusable blocks that cut down on the time needed to build playbooks. Drift's customer support team is a joy to work with, and is always there to quicky help. I am in the Drift platform every day both in the application having conversations and creating/editing playbooks. I appreciate their tagging system that we use to integrate with our marketing automation platform for lead creation and event registrations. Review collected by and hosted on G2.com. What do you dislike about Drift? We are not able to view number of conversational landing page downloads or who clicked the download button which would be valuable for our team. Additionally, AI topics cannot be added to reusable blocks which would be helpful to more quickly duplicate the sometimes complicated AI conversation flow! Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift gives our site visitors an alternative to forms to submit demo requests, and provides a channel for a high volume of customer support requests that we are able to serve with AI and structured non-AI playbooks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/8/2024 "Drift for Pipeline" 4/5 What do you like best about Drift? I love that it allows us to have inbound conversations with prospects or customers. Drift gives us the power to find out how we can help customers in the most effective and effecient manner. Scheduling is now easier than ever since our calndears are integrated. Review collected by and hosted on G2.com. What do you dislike about Drift? What I don't like about drift is getting notifications that are not linked to my territory. I wish prospects were required to input their business email so that other common domains were not routed. This would make sifting through drift prospects easier. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Its helping by giving the best possible information of an inbound lead. Marketing leads are not always easily understood. Leads that come from drift are activley speaking to you and letting you know what they need. It is also solving the problem of having little to no contact information for some accounts because you can use a contact to get the correct email domain for the entire account you support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Glorianna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glorianna S.") GS Glorianna S. Small-Business (50 or fewer emp.) 4/19/2024 "In-house implementation for staffing agency" 4.5/5 What do you like best about Drift? Playbooks help save our staff so much time, dealing with a large volume of inquiries and job applications. Customer support has been responsive and very helpful. Implementing and integrating the chatbot into our processes has been easy and will be used frequently! Review collected by and hosted on G2.com. What do you dislike about Drift? Biggest challenge is that while it integrates to Salesforce, Drift attributes can only be mapped/pushed to the native Salesforce objects/modules (specifically only to Leads and Contacts objects). This is not ideal since we plan to make several playbooks to help with various processes, so only being able to view all the information under the Leads object for us makes it very 'busy', for lack of a better word. It would be better if Drift could map/push attributes to customized Salesforce objects. Other dislikes include the inability to test reusable blocks before updating the 'published/active' playbooks they're in and the inability to customize meeting durations (eg, want 20-minute meetings). Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift is reducing the amount of time our staff spend on responding to inquiries, conducting interviews and scheduling meetings. Our staff appreciate it and we can now redirect their hours spent working to other meaningful tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark J.") MJ Mark J. Sales Development Representative Enterprise (\> 1000 emp.) 7/17/2024 "Intuitive and Smooth" 4/5 What do you like best about Drift? It is an easy to navigate and easy to learn software. Allows you to hit the ground running during onboarding, even if you've never seen or used it before. I also like the ability to do multiple things within it, like Video, Messaging etc. Review collected by and hosted on G2.com. What do you dislike about Drift? When you arent on the webpage, it is sometimes slow to load when you navigate back. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? It is providing another channel for inbound sales leads, and doing some of the initial leg work so that we can expedite conversion of those leads. It is taking away some mundane tasks that I have to do outside of Drift. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") CL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 6/14/2024 "Makes my time management a breeze!" 5/5 What do you like best about Drift? I love that Drift allows my work week to sort itself out! By giving my host families the power to schedule themselves, it helps me put my efforts else. Hunting down families by call and text just to book a longer phone call is always a pain, but now with Drift it does the heavy lifting for me! I love that it has multiple unique functions including customizing my own timeframe, connecting with my outlook calendar and sending personalized messages to my families. I love Drift where has this been my whole work career! Review collected by and hosted on G2.com. What do you dislike about Drift? Sometimes there has been issues when needing to change the timeframe of a meeting that a family has requested. Often times I must cancel the meeting and create a normal outlook meeting instead. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift is providing a quick and easy way for my families to schedule a meeting with me. It helps from waisting my time hunting them down and giving them an ever changing timeframe to book with me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew T.") MT Matthew T. SDR Mid-Market (51-1000 emp.) 6/10/2024 "Great tool to have for prospecting!" 4/5 What do you like best about Drift? Its user friendly interface paired with dynamic notifications to keep me up to date with prospects I am actively working has definitely helped make a more efficient and streamlined process when it comes to managing my territory of accounts. Review collected by and hosted on G2.com. What do you dislike about Drift? Cost,training, initial setup and information is not always correct Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift allows us to track and keep tabs on existing users and prospects that we are actively reaching out to by providing actionable insights and data that we can then use to better tailor a more custom personalized prospecting sequence and cadence. It also allows for up to date information on who is a top priority and what accounts should be prioritized accordingly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brittany W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany W.") BW Brittany W. Account Development Specialist Enterprise (\> 1000 emp.) 3/13/2024 "Drift Review" 5/5 What do you like best about Drift? The most helpful thing about Drift is that it alerts you that a customer is attempting to chat even if you're not logged into the platform. Although, we do not utilize Drift daily, its a very valuable feature to have. The company does a great job of having learning sessions to discuss implementation of the platform and how to be effective. Review collected by and hosted on G2.com. What do you dislike about Drift? Although Drift provides a lot of relevant information when entering into a conversation. I do not like that fact that I have to go and scroll through the conversation to look for the customers name. I feel that should be one of the first things you see upon entering a conversation. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift is benefical to me because it allows customers to schedule appointments with me. Once you block off time on your calandar and choose what times you'd like to meet with customers, Drift will allow customers to book meetings with that in mind. I also think its pretty cool that Drift routes specific employees to specific conversations depending on what the customer inputs. Also, I like the fact that it shows customer engagement and what customers are looking at when browsing your website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan D.") AD Alan D. Sales Development Representatives Mid-Market (51-1000 emp.) 11/9/2022 "Sales Development: use it on a daily basis" 3.5/5 What do you like best about Drift? Drift stands out for its ability to drive real-time engagement, enhance customer experiences, and ultimately boost conversions. Drift has been the highest contributor for SDR meetings at algolia. It also allows for meetings to be booked with minimal effort through fastlane. Alongside this Drift is extremely easy to use. I use it on a daily bases and I can activate and deactivate in a matter of seconds. It is also extremely usefult that drift can work in the backround while I complete other daily tasks. Review collected by and hosted on G2.com. What do you dislike about Drift? On some occasions their is poor quality of information provided by customers which makes it impossible to follow up after the interaction through drift. Alongside this, there can be a lot of spam from gmail accounts Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? As a sales representative it can be hard to get in contact with prospects. Drift offers the ability to be in contact in real time with a potential prospect. This can allow us to help and gather necessary information to help schedule meetings for a later date. Review collected by and hosted on G2.com. Show More Response from Joshua Morgan of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-7337040/official_response/edit) Hi Alan! Thanks for taking the time to leave a review! Instant replies are so important as the faster we can get with a prospect, the less likely we are to lose them to a competitor. I'd love to hear more about not providing good quality information and the span dislike. You can email me at jmorgan@drift.com --Joshua Morgan: Customer Advocacy @ Drift 3/12/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lakeisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lakeisha L.") LL Lakeisha L. Tech Enabled Sales Rep Mid-Market (51-1000 emp.) 7/11/2024 "Helpful Tool for Customer Engagement" 5/5 What do you like best about Drift? Using Drift has been very helpful for our customer service at my company. The platform's intuitive interface and powerful features have allowed us to streamline our communication and provide real-time support to our clients efficiently. Review collected by and hosted on G2.com. What do you dislike about Drift? There have been none as of yet. It is pretty straight forward. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? It has significantly improved our response times, enabling us to address customer inquiries promptly and effectively. The automated workflows and chatbots have been particularly helpful in handling routine questions, freeing up our team to focus on more complex issues. Review collected by and hosted on G2.com. 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