--- title: Drift Reviews meta\_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1255 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Drift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. [(53 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604234&qs=pros-and-cons#reviews) Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. [(46 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601094&qs=pros-and-cons#reviews) Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. [(34 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603712&qs=pros-and-cons#reviews) Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. [(29 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604128&qs=pros-and-cons#reviews) Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. [(28 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1602234&qs=pros-and-cons#reviews) Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. [(10 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603453&qs=pros-and-cons#reviews) Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601373&qs=pros-and-cons#reviews) Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601106&qs=pros-and-cons#reviews) Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. [(9 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604320&qs=pros-and-cons#reviews) Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. [(8 mentions)](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604177&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Drift ##### 1. Ease of Use Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. [ See 53 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604234&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful for Boosting Sales, but Could Improve UI and Performance" What do you like about Drift? What I appreciate most about Drift is its ability to transform website chats into immediate sales opportunities. The platform efficiently routes compl ##### 2. Helpful Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. [ See 46 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601094&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 0.0/5 "Was a good Chatbot, But Major Data Breach and Billing Issues Disappoint" What do you like about Drift? We used the Drift chatbot product for our website and it worked well. ##### 3. Features Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. [ See 34 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Livechat AI Tool" What do you like about Drift? AI Sales tools is very beneficial and a great addition to Drift's features! ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ##### 4. Visitor Tracking Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. [ See 29 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604128&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ![Lesley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lesley G.") LG Lesley G. Mid-Market (51-1000 emp.) 4.5/5 "Love Drift" What do you like about Drift? I love that you can see where and when your clients are on line and what they are looking at so you are able to determine their pain point before call ##### 5. Lead Generation Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. [ See 28 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1602234&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhaant M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhaant M.") SM Siddhaant M. Enterprise (\> 1000 emp.) 5.0/5 "Targeted Lead Generation with Seamless Integration" What do you like about Drift? Drift is a very good way to get new leads as a sales person. Targeted lead generation with better than average conversion. Does have seamless integrat ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Drift Delivers Real-Time Engagement and Smart Automation" What do you like about Drift? Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on for ### 5 Cons or Disadvantages of Drift ##### 1. Chat Management Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. [ See 10 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1603453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Dominic T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic T.") DT Dominic T. Mid-Market (51-1000 emp.) 4.0/5 "Useful in a variety of ways for Sales" What do you dislike about Drift? Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. ##### 2. Learning Curve Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601373&qs=pros-and-cons#reviews) See Related User Reviews ![Molly F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Molly F.") MF Molly F. Mid-Market (51-1000 emp.) 5.0/5 "Streamlining SDR Work" What do you dislike about Drift? There's a bit of a learning curve for new users. ![Matthew T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew T.") MT Matthew T. Mid-Market (51-1000 emp.) 4.0/5 "Great tool to have for prospecting!" What do you dislike about Drift? Cost,training, initial setup and information is not always correct ##### 3. Notification Issues Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1601106&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Solid Product" What do you dislike about Drift? The only thing I dislike is sometimes the notifications will be a bit delayed or open up to a blank page that has to be refreshed and I loose the conv ##### 4. Routing Issues Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. [ See 9 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604320&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great tool for connecting and converting interest to sales" What do you dislike about Drift? Somewhat confusing to setup alerts/popups to know that you'll be routed into conversations. ![Camille S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille S.") CS Camille S. Mid-Market (51-1000 emp.) 4.5/5 "Drift helps speed up the sales cycle" What do you dislike about Drift? I don't love the automation around booking a meeting b/c it tends to assign the person to the wrong rep initially and then we have to shuffle somethin ##### 5. Chat Issues Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. [ See 8 mentions ](https://www.g2.com/products/drift/reviews?filters%5Bsentiment_snippet%5D=1604177&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "Useful tool" What do you dislike about Drift? The time the notification email could be shorter and the time for other colleagues to be pulled into a chat should be longer than 45 seconds. around a ![Dominic T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic T.") DT Dominic T. Mid-Market (51-1000 emp.) 4.0/5 "Useful in a variety of ways for Sales" What do you dislike about Drift? Availability for joining live chats is linked to your calendar, which is then affected if you like to block out your calendar to focus on tasks. ![Javier B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Javier B.") JB Javier B. Business Development Representative | Iberia Market Mid-Market (51-1000 emp.) 6/20/2024 "Javier Borreguero Review" 5/5 What do you like best about Drift? Drift.com is an exceptional platform for conversational marketing, and my experience with it has been overwhelmingly positive. The user interface is intuitive and straightforward, making it easy for anyone to get started. This ease of use is complemented by a seamless implementation process that doesn't require extensive technical knowledge, which is a significant advantage for smaller teams or those without a dedicated IT department. Customer support is another strong point for Drift. Their support team is responsive and knowledgeable, ensuring that any issues or questions are addressed promptly. This level of support is crucial for maintaining smooth operations and maximizing the platform's potential. In terms of usage, Drift is highly effective in generating conversations. The frequency of use can vary, but the platform's ability to engage visitors and convert them into leads is impressive. The more you use it, the more you can refine and optimize your interactions, leading to better results over time. Drift also offers a comprehensive set of features, providing everything you need to manage your conversational marketing efforts efficiently. The number of features available is extensive, catering to various needs from basic chat functions to advanced automation and integrations. Speaking of integrations, Drift excels in this area as well. The platform integrates smoothly with numerous other tools and systems, enhancing its functionality and making it a versatile addition to your marketing stack. Overall, Drift.com is a robust and user-friendly solution for any business looking to enhance their customer engagement through conversational marketing. Its ease of use, straightforward implementation, excellent customer support, effective use in generating conversations, extensive features, and seamless integrations make it a top choice in this space. Review collected by and hosted on G2.com. What do you dislike about Drift? Firstly, the ease of use can be a double-edged sword. Although the interface is intuitive, the learning curve for mastering all the features can be steep. New users might find it overwhelming to navigate through the extensive functionality without sufficient guidance. The implementation process, while straightforward for basic setups, can become complicated when integrating with multiple systems. Customizing the platform to fit specific needs might require technical expertise or support, which isn't always readily available. Customer support, although generally responsive, can sometimes be slow to resolve more complex issues. There have been instances where follow-up on support tickets took longer than expected, which can be frustrating when facing time-sensitive problems. In terms of frequency of use, the platform can sometimes generate too many low-quality conversations. Filtering out irrelevant interactions to focus on genuine leads requires continuous fine-tuning, which can be time-consuming. While the number of features is a selling point, it can also be overwhelming. The vast array of options might lead to feature bloat, making it difficult to find and utilize the tools that are most relevant to your needs. Ease of integration is another area that could use improvement. Although Drift integrates with many popular tools, some integrations are not as seamless as advertised. There can be compatibility issues that require additional troubleshooting, detracting from the overall user experience. In summary, while Drift.com is a powerful tool for conversational marketing, it has its drawbacks. The steep learning curve, occasional complexities in implementation and integration, inconsistent customer support, and the potential for feature overload are areas where the platform could improve. Balancing these aspects with its strengths can help you decide if Drift is the right fit for your business needs. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift.com is solving several key problems in the sales process by enabling real-time engagement with website visitors, which helps in capturing and maintaining their interest. By automating lead qualification and providing personalized chat experiences based on visitor behavior and demographics, Drift ensures that sales teams focus on high-quality leads, increasing efficiency and conversion rates. Its seamless integration with various marketing and sales tools fosters better alignment between teams, reducing response times and enhancing customer satisfaction. The platform's detailed analytics and reporting offer valuable insights, allowing for data-driven decisions that refine sales strategies and improve overall performance, ultimately benefiting the entire sales process. Review collected by and hosted on G2.com. Show More 6/24/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JS Jamie S. Account Development Executive Enterprise (\> 1000 emp.) 6/17/2024 "Very useful as an ADE that handles both inbound and outbound!" 5/5 What do you like best about Drift? I'll break what I like most down into 3 points: 1. I enjoy how easy it is to respond to interested customers and have active pre-discovery calls, this helps shorten my processes for qualifying leads. 2. I like the feature set of the product, ie. theres a prospecting page that shares valuables insights also how easy the implementation process was as well as the integrations with MF Teams and Slack. 3. I like how Drift enables us to better our customer support, A good chunk of our team uses Drift frequently (everyday) and It allows us to better direct leads to our respective business units. Review collected by and hosted on G2.com. What do you dislike about Drift? There's not much for me to add for dislikes other than the odd instance of the application crashing and causing issues signing in, it results in leaving customers unanwered. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift is mainly assisting us in responding to inbound leads with promptness and accuracy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Manak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manak K.") MK Manak K. Sales rep Enterprise (\> 1000 emp.) 6/3/2024 "Review by a user" 5/5 What do you like best about Drift? As someone who works with Drift every day, I can't speak highly enough about its transformative impact on our customer engagement and sales processes. Drift’s real-time communication capabilities have revolutionized the way we interact with our website visitors, allowing us to provide instant support and convert inquiries into sales in a matter of moments. The lead qualification feature is a game-changer. Drift’s intelligent chatbots effortlessly handle initial customer interactions, asking the right questions to qualify leads before seamlessly passing them on to our sales team. This automation has not only streamlined our workflow but has also ensured that our sales reps are spending their time on high-value leads. What truly sets Drift apart is its ability to personalize customer experiences. By analyzing visitor behavior and attributes, we can tailor our interactions to each individual, creating a more engaging and satisfying user experience. This personalization has noticeably increased our engagement rates and customer satisfaction. Sales acceleration is another significant upside. Drift’s integration with our CRM system means that no lead falls through the cracks, and follow-ups are timely and relevant. This has significantly shortened our sales cycle and driven our revenue growth. The 24/7 availability of Drift’s chatbots has been invaluable. Our customers can get assistance anytime, day or night, which has improved our customer service reputation and boosted customer loyalty. The detailed analytics and insights provided by Drift allow us to continuously refine our strategies and make data-driven decisions that enhance our overall performance. Moreover, the seamless integration with other marketing and sales platforms has created a unified approach to customer engagement, making our operations more efficient. The cost savings from automating customer interactions without sacrificing quality have been a significant benefit. In summary, Drift has been instrumental in nurturing leads, enhancing customer experiences, and driving business growth. It’s an indispensable tool that has streamlined our operations and significantly improved our customer engagement strategy. If you’re looking for a robust platform to elevate your customer interactions, I highly recommend Drift. Review collected by and hosted on G2.com. What do you dislike about Drift? 1. \*\*Customization\*\*: Enhance chatbot customization options to better match branding and unique business needs. 2. \*\*Reporting\*\*: Provide more advanced and customizable reporting features for deeper insights. 3. \*\*Integration\*\*: Expand integrations with more third-party applications and tools. 4. \*\*User Interface\*\*: Simplify the user interface for an even more intuitive experience. 5. \*\*Pricing\*\*: Offer more flexible pricing plans to cater to smaller businesses. 6. \*\*Mobile Experience\*\*: Improve the mobile app functionality for on-the-go management. 7. \*\*Training Resources\*\*: Increase the availability and quality of training resources and documentation. 8. \*\*Support\*\*: Offer faster and more comprehensive customer support options. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift solves problems of delayed customer response, lead qualification, and sales inefficiency. By enabling real-time communication and automated chatbots, it ensures instant engagement and efficient lead handling. This benefits me by streamlining customer interactions, improving conversion rates, and accelerating the sales process. Drift’s personalization and 24/7 support enhance customer satisfaction, while detailed analytics provide valuable insights for data-driven decisions, ultimately driving business growth and efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nathan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan N.") NN Nathan N. SDR Enterprise (\> 1000 emp.) 7/12/2024 "Drift Gives More Leads!!" 5/5 What do you like best about Drift? I'm an SDR in the Cybersecurity space using drift everyday. What I love about Drift is getting real time interactions with potentail customers where I can chat live with them or have a Bot book a meeting for me while I'm busy. Even if I recieve simple notifications indicating there could be some interest, I now know what accounts to start reaching out to! It's super easy to use and straight forward. Highly recommend large orgs with large sales team to give it a try. Review collected by and hosted on G2.com. What do you dislike about Drift? One complaint is, some times I have the bot book a meeting for me that isn't aligned to my territory. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? As of late my lead flow has died down and Drift helps me figure out who are the warmest prospects to start outbounding into. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarah Danielle D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Danielle D.") SD Sarah Danielle D. Enterprise Business Development Representative Mid-Market (51-1000 emp.) 5/28/2024 "Chat bot with a powerful prospector dashboard" 4.5/5 What do you like best about Drift? I've been using drift for 3 years now. There are two main parts to Drifts platform that I leverage, the chat bot & the prospector dashboard. Chat bot: In the time that I've been using drift, dramatic improvements have been made to the fluidity and functionality of the chat. It's handy integrations to CRMs makes it quick to look up a persons background information, plus the link to their website is immediately helps to understand who you are speaking to quickly. Prospector Dashboard: Very accurate way of tracking who is on your website, and what they are looking for. There are filters to narrow down to territories or countries and side tabs to expand the view and gain further insights. Compared to other tracking technology, I find drift to be very accurate and fast at alerting me to when a prospect is on our website. Highly usefull tool for maximzing inbounds and fueling outbounds. Review collected by and hosted on G2.com. What do you dislike about Drift? The prospector dashboard is occasionally glitchy as in the pop up window expanded view does not always load. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift enables us to engage in a fast and smooth way with visitors when they come to our site. This coupled with the insights on website visits help to prioritise targeting and speed up the process to book a discovery meeting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Saajan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saajan K.") SK Saajan K. Account Development Executive Enterprise (\> 1000 emp.) 5/17/2024 "Revolutionizing customer experience" 5/5 What do you like best about Drift? I love how Drift seamlessly allows for customers to get connected within seconds. The world of sales and information is all about the "now." If customers find themselves looking for information, they want it NOW. Luckily with Drift, you can make that experience both pleasant but also streamlined through the AI chatbot, but also once connected, prompts allow of converstations to flow naturally, while also highlighting key information about the customer. Drift has truly revolutionized how customer experience should be in this digital era. Review collected by and hosted on G2.com. What do you dislike about Drift? Drift for my organization can sometimes have parameters which can be pointless for enterprise size companies. For example, customer is automatically given a meeting, but that is not a customer that I cover. I wonder if Drift can have more logic built into it to allow for customers to be routed to right coverage team when it comes to the meeting step. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Getting people in touch with their right service need. It feels good knowing that Drift can prevent potential hot leads, and current customers from being lost in the void. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/11/2023 "Partnerships Manager" 5/5 What do you like best about Drift? User-friendly and easy to navigate, I had a hard time setting up some stuff in relation to my account the the Drift support team was extremely helpful and responsive in getting it fixed. Super appreciative! Review collected by and hosted on G2.com. What do you dislike about Drift? the email updates that they send you every morning Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Where to spend my time and energy when prospecting and if my messaging and outreach have any influence. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-8717278/official_response/edit) So great to hear about your experience as a BDR using Drift! Thanks for taking the time to leave a review. - Sarah Haberman, Senior Manager, Customer Marketing @ Drift 1/23/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BA Brian A. Enterprise (\> 1000 emp.) 5/8/2024 "Great UI - Great features - a few improvement would make it 10/10" 4/5 What do you like best about Drift? first of all, I like the logo. The UI (Mac, google chrome) is good. i like how everything is positioned. The features are exactly what we would expect from the product, with bonuses such as /note while working as a team. everything works smoothly, integration with the agenda is great. Didn't have to deal with customer support, but the person that did our training was excellent! He even woke up at 4am his time to do our training. Review collected by and hosted on G2.com. What do you dislike about Drift? Initial setup is not easy. I think Drift could improve a lot on that part. It was frustrating to find the option to change the default time your meetings were booked for, and the settings overall. There aren't so many chat in my market so i don't use the product too often unfortunately. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Having meetings booked without having to do anything. I gain time and potentially money. ability to chat with potential clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Susann F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susann F.") SF Susann F. Small-Business (50 or fewer emp.) 4/30/2024 "Booking meetings through drift" 4/5 What do you like best about Drift? I like that through drift, if I am not available to speak with the person who reached out, the lead can book a meeting with me so that we can speak at a later point in time which works for both os us. I also like that I can set specific requirements for that meeting, such as a buffer time inbetween that meeting and the next, as well as setting a time limit as to how soon a meeting can be booked with me, which gives me enough time to prepare for it. Review collected by and hosted on G2.com. What do you dislike about Drift? Whilst it is great that leads can book meetinsg with me direclty, there is a fault in drifts system. My working hours are set from 9-5 however, leads have been able to book meetings with me outside of my working hours, which is quite annoying. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? I can qualify leads very easily and direct them to te right departments if they are not a qualified sales lead. Overall, it saves me time in my daily job when I can speak with leads straight away via the chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Luisa Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luisa Z.") LZ Luisa Z. Account Manager Mid-Market (51-1000 emp.) 4/11/2022 "It's great to grab the attention!" 5/5 What do you like best about Drift? The best thing that Drift Video has is the call to action like "play a 1-minute video", because it clearly states that it is a short video (making it more appealing for people to actually play it), and it also invites people to click on it. It also allows having a chat within each video so that people leaves their comments and it provides insight into the percentage of the video that was played. This tool works amazing for when I need to show a customer how to do X or Y within our platform because it's easier for people to follow instructions from a video rather than a help article, but this has a great potential for prospecting as well. Cherry on top is the encouraging messages that show right before you start recording. Review collected by and hosted on G2.com. What do you dislike about Drift? The Chrome extension doesn't work at all times, so sometimes it makes it hard when you know that a video would be the best tool for a specific email. I would love for this to be enhanced in future updates because the product itself is very good. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? - Grab the attention of customers - Make it appealing to follow instructions - Saving time in providing step-by-step instructions - Creating more meaningful relationships with my customers Review collected by and hosted on G2.com. 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