--- title: Drift Reviews meta\_title: 'Drift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1255 reviews by the users' company size, role or industry to find out how Drift works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1255 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Drift Reviews & Product Details Visit Website Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. * * * Product Website Drift Seller [Salesloft](https://www.g2.com/sellers/salesloft) Discussions [Drift Community](https://www.g2.com/products/drift/discuss) Solution Type All-in-One Overview by Sarah Haberman Show More ## Pricing Pricing provided by Drift. ### Premium Starting at $2,500.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/drift/pricing) ## Drift Integrations (4) What do users say about integrations? Verified by Drift [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brevo Marketing Platform ](https://www.g2.com/products/brevo-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews) Show More ![Matthew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew P.") MP Matthew P. Digital Marketing Manager Mid-Market (51-1000 emp.) 11/3/2023 "Powerful and Continuously Improved Conversation Marketing Solution" 4.5/5 What do you like best about Drift? Drift makes deploying and customizing chatbots fast and easy. The many out-of-the-box integrations, with key plaforms like Salesforce, Marketo, 6sense, and Salesloft, allow Drift to seamlessly leverage data from those platforms to target custom website audiences with personalized messaging. Drift not only accelerates the sales process by enabling live conversations and facilitating demo bookings, but also drives customer support through live chat, ticket creative, and actile look-up. Drift can even replace your lead forms and enable progressive profiling of contacts! This is a true conversational marketing solution. Review collected by and hosted on G2.com. What do you dislike about Drift? Drift is constantially deploying new features and updated existing ones. Overall, this a great quality for a SaaS marketing solution. However, numerous bugs are one downside of their rapid development and deployment of features. While Drift support is fast and friendly and resolves problems quickly, I have encountered an uncomfortable number of bugs, especially in newer product features. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Drift principally helps our busienss by shortcutting the lead follow-up process, allowing us to engage prospects in live conversations on our website and book demos directly from those conversations. Even when our team is offline, the Drift bot is there to qualify prospects and capture leads, supporting and accelerating our traditional outreach process. On the customer support side, Drift directs our customers to self-service product resources and ticket creation, while also providing a live chat option for those with pressing questions. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-8816494/official_response/edit) Hi Matt — Thanks for taking the time to write such a thoughtful review! Your feedback about bugs is really helpful and will be passed on to our product org. LOVE that you're reducing the lead follow-up process and leveraging all of Drift's integrations to personalize your messaging. Keep up the good work, sounds like you're leveraging Drift to its fullest! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Enterprise (\> 1000 emp.) 3/14/2024 "Great B2B communication" 5/5 What do you like best about Drift? It is a great tool to easily chat with customers. I also like the fact it is linked to my calendar and people can immediately book a slot without needing an entire conversation on what fits best. It is easy to install and have the app on the desktop. We use it daily which is a great tool. Review collected by and hosted on G2.com. What do you dislike about Drift? To be really honest, I have nothing to comment on as I have only been using it for a couple of weeks. So far I am really satisfied with this. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Easy way to have a first interaction with the customer and already filter them When it is a great fit, it is amazing that they can directly book a time slot in our agenda Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew H.") AH Andrew H. BDR Mid-Market (51-1000 emp.) 6/25/2024 "Great Experience" 5/5 What do you like best about Drift? How it alerts you when someone in your book of business is on the website Review collected by and hosted on G2.com. What do you dislike about Drift? How it cant distinguish from a prospect and customer Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Helping me get more targets to hit my quota! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![David C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David C.") DC David C. Manager, Growth Marketing Mid-Market (51-1000 emp.) 2/22/2024 "Our Success team is a dream to work with and makes optimizing/reporting easy for our small team" 4/5 What do you like best about Drift? The collaboration and willingness to be an acutal extenstion of our team. Without our sucess team at Drift I wouldn't have the time to keep a pulse on our metrics and continualy optimize. The onboarding experince was one of the best I've ever gone through. Review collected by and hosted on G2.com. What do you dislike about Drift? Not a whole lot to dislike but if I had to pick one thing it's that the bot lacks some versatility. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Speed to lead. We needed a solution that would help us connect with leads/customers at the moment they wanted to talk rather than a multi-day meeting booking experience. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-9322352/official_response/edit) I'm thrilled to hear that you're loving working with the Drift team 😍 Thanks, David! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KM Kim M. Account Development Mid-Market (51-1000 emp.) 8/6/2024 "It is fine most days, but we do occasionally have some issues" 3/5 What do you like best about Drift? That is can produce sales leads for our team. Review collected by and hosted on G2.com. What do you dislike about Drift? That is books a meeting too quickly before I can ask them how I can assist and it also books meetings on days that I have blocked off as vacation. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? It allows our team to get sales leads from inquiries Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/20/2024 "My first 2 months on Drift" 3.5/5 What do you like best about Drift? Seeing that a prospect is using our website. Review collected by and hosted on G2.com. What do you dislike about Drift? I want to get alerts when prospects are on the website. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Seeing that the people I am reaching out to are clicking the links and if the org is actually looking at our webstie. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kyren D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyren D.") KD Kyren D. Sales Consultant Small-Business (50 or fewer emp.) 6/4/2024 "Easy to use just a little clunky at times." 3.5/5 What do you like best about Drift? Simple and easy to use - Removes the need for Calendly and Vidyard. Review collected by and hosted on G2.com. What do you dislike about Drift? The fact that the calendar doesn't synch for annual leave means I'm having to manually book out the days that I'm not available. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Removing the need for other apps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Guilherme S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guilherme S.") GS Guilherme S. Mid-Market (51-1000 emp.) 5/16/2024 "Help Customers a lot" 5/5 What do you like best about Drift? It creates leads in an easy way, so you don't need to make calls or do differente stuff. Great integration, so yoy do need to do manually stuff. Review collected by and hosted on G2.com. What do you dislike about Drift? Response Time for users to interact with the chatbot in the platform Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Easy to chat with clients and easy to use get leads Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DL Daniel L. Mid-Market (51-1000 emp.) 3/8/2024 "Intuitive, efficient and responsive" 5/5 What do you like best about Drift? Drift has allowed me to engage more efficiently with m customers without missing any potential opportunities from vistors on our page. The leads arrive super fast and meetings are booked immediately. Review collected by and hosted on G2.com. What do you dislike about Drift? So far i have not encountered any downsides Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? Before we were losing potential clients that were visiting the site and did not have a quick way to get in touch with us. now with drift they are able to diretly et in contact with us and booking a meeting within 5 minutes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 2/5/2024 "My Wonderful Expierence" 5/5 What do you like best about Drift? The best aspect about Drift that I like is how well the features work. For example, all the shortcuts are my best friend. It makes conversations much easier to handle and opperate. Also, the drift integration into Salesforce is wonderful and smooth. Whenever I have issues (not usually) the customer support is also a wonderful resource. I use Drift every day and it is very nice that it is super easy to implement into my day. Review collected by and hosted on G2.com. What do you dislike about Drift? The only apsect about Drift that troubles me sometimes is the inegration into Salesforce. Usualy it is on time, but sometimes it takes a little bit longer than expected. Review collected by and hosted on G2.com. What problems is Drift solving and how is that benefiting you? It is making the sales proccess a lot smoother and easier. Now when leads come through Drift, it automatically creates a lead within Salesforce and saves a lot of time. Review collected by and hosted on G2.com. Show More Response from Sarah Haberman of Drift [Editedit](https://www.g2.com/survey_responses/drift-review-9195192/official_response/edit) LOVE this review title! 😍 - Sarah Haberman, Senior Manager, Customer Marketing @ Drift Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Drift? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Drift ](https://www.g2.com/products/drift/discussions/new) GU Guest User What is Drift used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-drift-used-for) ![Claudia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudia S.") CS Claudia Santana • Last activity over 4 years ago How can Drift be integrated into Salesforce? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-drift-be-integrated-into-salesforce) [ View all Discussions ](https://www.g2.com/products/drift/discuss) ## Pricing Options Pricing provided by Drift. ### Premium Starting at $2,500.00 Per Month ### Advanced Contact Us ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/drift/pricing) Drift Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/drift-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a430bfdd87e9a0142ce27fb5c3ee4b0f/qualified.png "Product Avatar Image") Qualified 4.9/5(1,540) [ Compare Now ](https://www.g2.com/compare/drift-vs-qualified) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/drift-vs-livechat) ##### ##### Drift Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Lead Facilitation Customer-facing Chatbot Lead Qualification Meeting Scheduling Responses Route To Human [ View More Features ](https://www.g2.com/products/drift/features) ## 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