I really appreciate how Drata transforms compliance from a stressful, manual process into a seamless, automated system that runs in the background, keeping me continuously audit-ready without slowing down my business. I find it most powerful when paired with other tools in our compliance and security stack due to its wide integration, eliminating the need to manually bridge gaps. I also find the initial setup straightforward thanks to its guided onboarding and Quick Start process. Review collected by and hosted on G2.com.

The main areas where Drata could improve are around customization, integration depth, and cost. I love its automation but often find limitations when workflows get complex. Review collected by and hosted on G2.com.

The partnership and support we've received from our Drata team have been exceptional. Sierra Alvarez, our Customer Success Manager, and Christina from support have both consistently gone above and beyond to help me organize our SOC 2 controls and prepare for the audit. Their prompt responses and expertise made what could have been a complicated process much more manageable, and Sierra's collaborative approach has truly helped me stay on track and sane throughout. Review collected by and hosted on G2.com.

The SOC 2 control mapping and evidence alignment process seems tedious and time consuming, the platform is powerful, but it could benefit from more streamlned control mapping and control reassignments. Review collected by and hosted on G2.com.

I find Drata extremely useful for complete document organization, alerts, compliance, and security across the board. The alert system stands out for its ability to integrate with tools like Slack and Linear, which enhances my workflow seamlessly. I also appreciate the templates for policies and recommendations that Drata makes; they provide valuable guidance and save me time in setting up our compliance processes. What truly sets Drata apart is the extraordinarily helpful support from Alex Hamilton and Tina, who are patient and knowledgeable, assisting me in learning how to optimize and best use Drata. As I become more familiar with the system, I'm increasingly able to leverage its full potential, which is a significant factor in my decision to continue using and considering repurchasing Drata. The combination of these features and the excellent customer support makes Drata an invaluable tool for me and my organization. Review collected by and hosted on G2.com.

{"I find the initial setup of Drata very difficult, and I felt a lack of sufficient onboarding support.","I'm also frustrated by the extensive knowledge required to effectively use Drata. I wish there were more accessible and responsive chat support, similar to the experience I have with Gusto, to quickly answer questions.","I believe Drata would benefit from having chat support available 24/7 to address issues and learning curves more efficiently."} Review collected by and hosted on G2.com.

I find Drata to be a really effective tool for company compliance, and I don't see any reason to use another or change it. It's overall very easy to navigate, and the interface is not complicated, which is good for those using it for the first time. Review collected by and hosted on G2.com.

I wish there was an option where we didn't have to manually provide evidence if there's already a connection with our HR platform. The sync with Rippling isn't too much of an issue, but it could be improved. Review collected by and hosted on G2.com.

I like that Drata is easy to use and has great customer service. The evidence library is the feature we use the most, as it plays a big part in our SOC 2 compliance efforts, and it integrates with other features well. Drata itself was very easy to set up and continues to be easy to use, even though there was a learning curve because we were new to SOC 2 compliance. Review collected by and hosted on G2.com.

It seems that the automated testing is what gives us the most problems. At least once a year, there's kind of a significant problem with the automated testing that requires interaction with their support team. Review collected by and hosted on G2.com.

Drata makes creating policies and following frameworks easy and straight forward. Security is necessary at all companies now and so many companies are trying to re-invent the wheel. Why? Drata gives you what you need to pass your audits and do it right, without trying to re-invent what security is. Its a one stop shop for security professionals to keep their companies in the green in all senses of the word. We will continue to use Drata and it will enable us to grow without worrying about if we are doing it right. We know we are because we use Drata. Review collected by and hosted on G2.com.

I wish there were even easier way to fill out the templates for the policies. Allow more boxes to fill in the "stuff" that matters to your company. Review collected by and hosted on G2.com.

The easiness of the interface, and how everything is align so you can configure you entire ecosystem with such ease Review collected by and hosted on G2.com.

That the inventory section could make some improvements so i can track hardware on real time Review collected by and hosted on G2.com.

SafeBase continues to be one of my favorite platforms to use on a daily basis. Its suite of tools—AIQA, the Knowledge Base, and the Security Portal—provides significant value to our customers and our internal teams alike. On top of that, the support from the SafeBase team has always been exceptional.

Crystal Culver, our Customer Success contact, has been instrumental in our success with the platform. She is consistently helpful, highly responsive, and always in the loop on internal updates—whether it's new features, tools, or upgrades to existing tools. I particularly appreciate her efforts in getting us early access to beta programs that are relevant to our needs. Her proactive communication and expertise make it seem like we are the most important customer in SafeBase's book of business. Review collected by and hosted on G2.com.

I wouldn't call it a dislike; however, it would be helpful to have a way to send documents within the portal to a customer contact as PDF's that are watermarked for their specific company when there is apprehension to logging into a portal. Review collected by and hosted on G2.com.

The recent improvement in vendor management and risk management module and the addition of evidence library, Review collected by and hosted on G2.com.

The UI, UX is very broken, everytime you exit a page you will end up in an unintuitive place. Integrations are still limited compared to other products. So many unexpected things happen in the platform, data and settings changes, without the customer service providing the proper explanation. Review collected by and hosted on G2.com.

Drata simplified the process of attaining the SOC 2 Type 2 and works well with integrations. Easy to use, easy implementation, Good Support, its used every day, and has good features. Review collected by and hosted on G2.com.

I wish it had more integrations as we have many Review collected by and hosted on G2.com.