---
title: DragonFlySM Reviews
meta_title: 'DragonFlySM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how DragonFlySM works for a business like yours.
date_modified: '2026-08-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# DragonFlySM Reviews
**Vendor:** Michael Eskenasy  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)
## About DragonFlySM
DragonFlySM is the super-easy online platform that allows small field service businesses to quickly and efficiently manage all of their open, pending, and completed tasks while keeping technicians, customers, and service coordinators fully in the loop every step of the way If you’ve had your fill of piles of paperwork, spreadsheets, scheduling headaches, calendars, post-it notes, and a mountainous backlog of billing work - then why not let DragonFlySM take the strain, so you can focus on what you do best - giving your customers the service they love you for!






- [View DragonFlySM pricing details and edition comparison](https://www.g2.com/products/dragonflysm/reviews?page=1&section=pricing&secure%5Bexpires_at%5D=2026-08-07+03%3A14%3A36+-0500&secure%5Bsession_id%5D=bb3da304-3a38-429b-92a0-6c849ebb4a42&secure%5Btoken%5D=1e5a739be1d9184c738f62c3599289ac0ec5d04261c7ac4405b2998f7fe07a78&format=llm_user)

## DragonFlySM Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top DragonFlySM Alternatives
  - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (340 reviews)
  - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews)
  - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (41 reviews)