Being able to assign emails to colleagues to answer is brilliant, as is having to do lists specifically allocated to emails. Review collected by and hosted on G2.com.

It takes a little while to get used to the new feature but there are some helpful resources. Review collected by and hosted on G2.com.

Using Drag, we can organize our IT support calls, quickly directing service to team members. In addition, being able to transform an email into a task linked to the calendar brings a very important productivity gain. Review collected by and hosted on G2.com.

Nothing. Im very happy with Drag. Now, we're going to expand the usage to the entire team. Review collected by and hosted on G2.com.

Whole team can manage tasks and workflow in real time using a shared inbox. Review collected by and hosted on G2.com.

Inability to change subject line when responding to an email Review collected by and hosted on G2.com.

I like the chat/comment functionality to the right of the email threads, which promises to cut down on giant threads full of one-line answers that get buried. Review collected by and hosted on G2.com.

There are some bugs, like inbox count disappearing. I also had to clear my entire cache and cookies after install because it was messing up the functionality of other sites. Review collected by and hosted on G2.com.

Cutting edge Google Workspace integration. Being able to add individual e-mails to a board without forwarding or CC saves lots of time. Setup took me a while since I have multiple domains on the Google backend, but everything is working. The few issues I have had, I could access live support within a few minutes, which has tremendous value to me. Support was practical, helpful and solved my issues versus sending me generic replies and waiting days for a response. Product is only as good as the support you get with it, so well done. Also they do have a mobile app which while very new and basic, it does work, is clean and like the direction it's going. Lastly, I love the idea of a shared inbox while it does cost a bit more to set it up this way, if for whatever reason it doesn't work out your data is already in G-Mail and everything is retained. This is also useful for on and offboarding staff. Give Drag a try, you will like it. Review collected by and hosted on G2.com.

I don't like it is dependent on a Chrome extension to be able to use however this is not at Drag's fault but a limitation of on Google's part at least for now. Any other product behaves the sameway, it does slow down g-mail a little bit but it's not the end of the world just something to be aware of. You will be charged for additonal licenses on a true shared inbox which I think they could do better on but again it's not the end of the world just something to keep in mind. Review collected by and hosted on G2.com.

The most helpful thing about Drag is being able to do everything in one place. Especially assigning things to people and being able to forward things much faster. Review collected by and hosted on G2.com.

The only downside I have experienced is in a particular message I think there should be a way to move it to a separate column within the open message instead of leaving the message and dragging it to a different column. Review collected by and hosted on G2.com.

Drag is easy to use and has helped me and my team stay organized. Review collected by and hosted on G2.com.

Figuring out the pricing was a little tricky, but their customer service was excellent and helped me along the way. Review collected by and hosted on G2.com.

Drag helps with organizing various emails and tasks for our team. Review collected by and hosted on G2.com.

There isn't anything I dislike about using Drag so far. Review collected by and hosted on G2.com.

I love how I can do it all from my Gmail without having to leave to use another website e.g. Trello. This is just as effective as Trello even better.

Also, able to organise my tasks and focus on the most important ones.

Multiple people are able to manage emails without having to switch accounts. Review collected by and hosted on G2.com.

Only able to use it on google chrome extension, so difficult for other web browsers, especially if you want to use an iPhone and the web browser is Safari. Review collected by and hosted on G2.com.

I don't need to log in and out of many different email accounts. Review collected by and hosted on G2.com.

I can't change the subject when replying through a shared inbox. Review collected by and hosted on G2.com.