# Dr Dispatch Reviews **Vendor:** Dr Dispatch **Category:** [Trucking Software](https://www.g2.com/categories/trucking) **Average Rating:** 4.5/5.0 **Total Reviews:** 13 ## About Dr Dispatch Simple and Powerful Trucking Software - Easy to Use Trucking Dispatch & Brokerage Dispatch Software. NEW! Dr Dispatch now offers a Desktop Software Solution or Cloud Hosted Services. Everything under your control! Dr Dispatch is designed to improve your freight and distribution channels by keeping the deliveries you manage under your control. Track deliveries! Dr Dispatch helps you keep your dispatchers, equipment, and loads all on the same page. Dr Dispatch TMS helps manage and track those deliveries for Carriers, Brokers, 3rd Party Logistics (3PLs), Suppliers and Manufacturers. Keeps your business ahead in competition! Dr Dispatch is loaded with features that help you compete in today's logistics world by offering a higher level of service than your competitors. Created by people from the trucking industry and backed by 20 years of proven reliability, Dr Dispatch dispatch software is continually improving to meet the needs of today's high demand Trucking and Brokerage professionals. Drdispatch www.drdispatch.com ## Dr Dispatch Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of Dr Dispatch, noting quick responses and effective troubleshooting assistance. (2 reviews) - Users appreciate the **ease of use** of Dr Dispatch, finding it intuitive and efficient for managing loads effectively. (2 reviews) - Users value the **efficiency** of Dr Dispatch, enabling faster load handling and better control over shipments. (2 reviews) - Users value the **business growth** benefits of Dr Dispatch, enabling efficient operations and improved shipment control. (1 reviews) - Users value the **efficiency in handling shipments** with Dr Dispatch, appreciating its control and excellent support. (1 reviews) - Easy Tracking (1 reviews) - Efficiency Improvement (1 reviews) - Features (1 reviews) - Installation Ease (1 reviews) - Navigation Ease (1 reviews) **What users dislike:** - Users experience noticeable **lagging issues** in Dr Dispatch, although improvements are being actively made. (1 reviews) - Users find **customer support lacking** since it's not available 24/7, impacting assistance during urgent times. (1 reviews) - Users report experiencing **system lag** during processes, though some improvements have been noted over time. (1 reviews) ## Dr Dispatch Reviews ### 1. 25 Years of Industry Experience Behind Our Choice of Dr. Dispatch **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar S. | Business Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Dr Dispatch?** What I like most about Dr. Dispatch is the ability to handle more loads in less time, with greater control and visibility over each shipment. The implementation process is simple, and the support and customer service are excellent. It is a tool that fits our budget while still providing everything we need to operate efficiently and grow. **What do you dislike about Dr Dispatch?** Support is not available 24/7; however, they do respond promptly first thing the next business day. **What problems is Dr Dispatch solving and how is that benefiting you?** In my 25 years of professional experience, I have focused on the ground transportation industry. I have worked for 3PLs, trucking companies, and gained hands-on experience through my own businesses, from being an owner-operator to operating my own brokerage. Dr. Dispatch will be the fifth TMS (dispatch software) that I have implemented in my career. We are fully aware that having the right tool is essential to achieve profitability and growth. Each dispatcher must be able to process a certain number of loads per day, and to accomplish this, the correct TMS is required. We believe Dr. Dispatch is the right solution because it is very user-friendly. The way the system functions allows us to plan shipments even when certain elements are not yet fully defined. It is very easy to make changes, it integrates seamlessly with other leading tools in the industry, and it continues to surprise us every day with new features and improvements. We are very excited to come on board as customers of Dr. Dispatch and strongly believe it is the right tool for our operation. ### 2. Intuitive, Reliable, and Responsive Software **Rating:** 5.0/5.0 stars **Reviewed by:** Andrey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Dr Dispatch?** I've been using Dr Dispatch since 2007, and I find it easy to interact with, especially now that it has become web-based. The search functionality is simple. The team is very responsive, always addressing any troubleshooting requests quickly. It allows us to easily split loads for LTL, build trips with multiple legs into a straightforward manifest, and manage different stages of the load cycle like load created, dispatched, closed, and so on. The software is intuitive and easy to navigate. **What do you dislike about Dr Dispatch?** I've been dealing with some lag between processes, though it has improved and is actively being reduced. **What problems is Dr Dispatch solving and how is that benefiting you?** Dr Dispatch lets us easily split LTL loads and build trips with multiple legs into a simple manifest. It manages different stages of the load cycle like load created, dispatched, and closed, streamlining our brokerage and invoicing processes. ### 3. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Dr Dispatch?** The reliability and efficiency of the service. Outstanding in every way. **What do you dislike about Dr Dispatch?** Nothing comes to mind as to negative attributes. As stated above pleased with the service. Cant think of how the product could be better improved. **What problems is Dr Dispatch solving and how is that benefiting you?** Reports have been very beneficial in regards to peaks in agent performance and quick glance at customer monthly/yearly revenue ### 4. Great Product! Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Anne H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Dr Dispatch?** Very easy to use. Easy to learn and figure out. They offer several videos if you do have a question on something. I love that it integrates right with my QuickBooks as well as other programs like PC miler and load boards. It saves a lot of time in multiple areas of our company. The support and service we have always received whether we just had a question or a problem has always been fast and helpful. **What do you dislike about Dr Dispatch?** I would like to be able to search in the equipment fields a little more. Right now you can only search by unit number but it would be helpful to be able to search a vin or plate number also. **Recommendations to others considering Dr Dispatch:** Overall we have been very satisfies with this purchase. **What problems is Dr Dispatch solving and how is that benefiting you?** We use this program for both our trucking and brokerage companies. It is great because all of the info is in one spot and all areas of our office team can find anything they need from payroll, to fuel tax, to dispatch, to vehicle info and expirations. ### 5. Awesome Product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Transport Source Manager, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Dr Dispatch?** This TMS is very easy to use and understand. **What do you dislike about Dr Dispatch?** There is nothing to Dislike about this product. It has everything you will ever need and they even accept suggestions to improve their product and use them. **Recommendations to others considering Dr Dispatch:** If your looking for a better product then the one your currently using look no further. this TMS has everything you need and great support to back it up. I have been using this TMS since 09/2000 and have looked at other TMS since and this one is by far the product. Don't waste your time with other TMS that are owned and run by other transportation services and then sell your customer list to the highest bidder or for a monthly subcription. This system never shares any info with anyone, Like the other Have done and still are. **What problems is Dr Dispatch solving and how is that benefiting you?** They offer the best support with very fast response and resolution time. They are better then the others I have seen. ### 6. Best Value TMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2017 **What do you like best about Dr Dispatch?** I have used DD for about eight years before I ventured out to start my own Brokerage. About a 2 months ago I looked at many TMS (Transportation Management Software) platforms and found that DD was the best value for me. Some of my needs were - must be able to use online quick books - must be able to grow with the business - must have capable support team - must have online help and videos - must have document scanning and storage support - MUST have a rate confirmation I can manipulate - check, check, check... there were some better detailed products out there but they had a high learning curve and are very pricey plus those systems try to do too much and ultimately burden the end user. Also there were cheaper products out there but those were lacking at least one or more aforementioned criteria. I love the product and Appreciate the team at Doctor Dispatch. The only way I would drop them is if I built a TMS system myself. **What do you dislike about Dr Dispatch?** Product is not as portable as I would like it to be. They have options but not strait out of the box - I guess that is the nature of all databases. **Recommendations to others considering Dr Dispatch:** Ask for a loacal trial on you desktop try it out for a few months **What problems is Dr Dispatch solving and how is that benefiting you?** All inclusive TMS Software for the Brokerage from a-z. Works with my OneDrive - a major plus for document handling. Somewhat intuitive for new employees - can get them up and running rather quickly. DD is always working to add pieces and modules to interact with other products such as, saferwatch, online load boards, the latest QuickBooks, PCmiler, PeopleNet, etc. ### 7. Loyal Customer since 2009 **Rating:** 5.0/5.0 stars **Reviewed by:** Sasa P. | Owner, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Dr Dispatch?** Ease of use and quick and knowledgeable support. Software continues to upgrade and improve from update to update. **What do you dislike about Dr Dispatch?** Whatever little details we suggested they correct they usually did on next update. **What problems is Dr Dispatch solving and how is that benefiting you?** Helped us streamline our LTL and TL operation. ### 8. User since 2001 - Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Owner/operations manager, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2016 **What do you like best about Dr Dispatch?** I'm not real computer savvy. I've tried the big packages like McLeod and Prophesy, and prefer DrDispatch. I picked up and started using it with little training. You won't have to get a degree to use it. It handles multi stops without changing to a bunch of different screens. Entering loads are simple. All the info is on one screen. **What do you dislike about Dr Dispatch?** We run our entire business on it, with no issues. **Recommendations to others considering Dr Dispatch:** When you compare features to cost, you'll look no further. **What problems is Dr Dispatch solving and how is that benefiting you?** We run a brokerage and trucking authority on this system. We run 130 trucks of our own, and cover 50-100 loads a month on the software. I wouldn't switch if you paid me. ### 9. Easy To Use! **Rating:** 5.0/5.0 stars **Reviewed by:** PETER D. | President, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Dr Dispatch?** We started using DrDispatch in 2006. It was the second dispatching system that we have purchased. The first system was way too expensive and meant to handle trucks, ships, planes, ect. Completely different from what we were looking for; trucks. We needed something simple and efficient. Also, it required additional adjustments, just so we type in the needed info into the system. DrDispatch, takes under two minutes to add a new load into the system and when you copy the load, it takes under a minute! Over the years, I've done and looked into other companies but, they were either too expensive or too complicated to understand, not like DrDispatch. DrDispatch's layout is simple and easy to use. We don't even have any issues to train our newly-hired-dispatch personnel to catch on how the system works because it's so simple. It saves us a lots of time! **What do you dislike about Dr Dispatch?** Maybe it’s not dislikes but more of what we would like to have or to work with. In the search tab, we don’t find it easy that we can’t search by dispatchers name or number. Secondly, in this system, you can only assign two drivers to a load but we would like an option to assign four at a time. For example: We have over-the-road drivers dropping off trailers at a given location and our local drivers picking it up but, we are missing slots to enter our drivers required info. Entering the extra info into the dispatchers notes is an option but, at the end, it takes more time to find the needed info when entered in the notes. **What problems is Dr Dispatch solving and how is that benefiting you?** Dispatching trucks/drivers all around the country has been easier for us to mange. Managing 260 trailers around the country has been easier on our part due to the system. ### 10. User friendly but beware of service **Rating:** 0.0/5.0 stars **Reviewed by:** Brady A. M. | GM, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2016 **What do you like best about Dr Dispatch?** First the price, I bought the first system for around $1200 and eventually bought a send for another office. Even though it wasn't necessary.... they didn't tell me the difference . The fact that I figured this software out on my own was the best feature. You can move around the screens fairly easy and eventually figure it out. The information you enter saves so you can easily access it at anytime. Also you can set this up on a server to allow agents in other office to use the system. However, plan of hiring your own IT to set this up. DRD had no clue when I was asking them questions on how to do this. I got an answer but it was very vague and and he had "others' to attend to. **What do you dislike about Dr Dispatch?** You get no manual or instructions. When I called to ask questions it was like I was bugging them. You had to wait until "they" figured it out and got back to you. Eventually they hired help that had no clue what they were doing. I asked a question I already knew to see what he would say, "I'll have to call you back on this". So, after a year the "service plan" runs out... and when something does go wrong...they want you to send another $800 to answer questions. A question that should be in a manual that you never get. I have had this program for 4 years now and since the last email I got from them asking to buy the service plan, my system has been slowly starting to get glitches. Coincidence? So, I sent a simple email asking why the program is starting to breakdown but no answer what so ever. I have so much more Id like to write but simply don't have the time right now. Simply put, there must be better alternatives out there now since 2012 when I purchased. **Recommendations to others considering Dr Dispatch:** With what I have been though for the past 4 years knowing what I know now, I would look elsewhere. **What problems is Dr Dispatch solving and how is that benefiting you?** We use just 1 feature. The brokerage package. It does have a lot of other features like Trucking- payroll- invoicing etc but since we use Peach tree we just wanted something to do rate confirmations and keep data records. The benefits are that we can pull any trip number and see what we have done in the past. **Official Response from Brandon Barnhart:** > Brady, Thank you for the feedback. I'm sorry that we didn't fully answer your questions and follow through with our expectations to deliver an excellent customer experience. I remember this incident last year and want you to know that even though we were training a new technician, we sincerely did not mean to deliver bad information to you. Honestly, we learned a lot from that experience and we will do better next time. You are running Dr Dispatch 5.5 Build 43 (5.5.1.43 ) We are currently on 6.1 build 55 (6.1.1.55). This is 2 major upgrades behind our latest version. I believe if given the chance you would like our more current version over the one you have been running on for the past 2 years. Some of your recent woes might be relieved with those updates. We don't program in bugs to proliferate support contracts. That's just bad business if someone does that. What usually happens is something like your Gmail account gets changed and the software hasn't been updated to counter balance the changes. I think you even realized this in your last support request. The one you submitted back in May. Another great example of this problem is when you are using 2012 software but try to use Windows 10 product that was released in 2016. The dispatch software wasn't written to work with the software that didn't exist yet. We see this more so with products, like Quick books, that release an updated each year. The customers decide not to update their dispatch software. Intuit makes a change that stops invoices exporting. We update the software to keep up with our integration partners and those changes are passed out in our support plan updates. The email you mention was a courtesy reminder that you haven't had a support plan for over 1 year. We publish our policy along with our help guides on our site and offer a 1 year grace period to renew your support and get those updates included with the contract. If you upgrade in that time period you would get all of the upgrades from your version up to the latest. https://www.drdispatch.com/technical-support-policy/ https://www.drdispatch.com/dr-dispatch-software-assurance-plan/ You are correct the software is very easy to use. Sometimes customers do need extra help, guides, and training. In the past 4 years we have published several "how to videos" on YouTube and our main website, as well as produced an ever-growing search-able help database. You tube tutorials: https://youtu.be/mOws-fmp-vs?list=PLBC7D5A9732EBAC08 Our "How to Video" section: https://www.drdispatch.com/demo/ Our Online help with search: https://drdispatch.freshdesk.com/support/home We hear your concerns. We are actively working on improving our short comings. I think we're heading in the right direction. You can see some of our current feedback has been very promising. ====================================================== Pam reported 12 days ago (Thu, 26 May at 2:08 PM) via Email To: Please forward this email to the Technical Support Manager This morning a call was placed for technical assistance for some issues we were having. Jim assisted me as he has a few times before. His customer service was and is exceptional. Please commend him for his efforts and commitment to provide great service. Sincerely, Pamela Thomas-Head ======================================================== Email Sent: Tuesday, May 31, 2016 1:30 PM To: Brandon Barnhart WOW!!! 6.1 is blazing fast!!! I really like how you guys do upgrades without making any intimidating visual changes. Thanks again!!! John Hill ======================================================== Sincerely, DrDispatch Transportation Software Team 2016 ### 11. it meets the needs of our company **Rating:** 4.5/5.0 stars **Reviewed by:** Danny M. | operatiosn, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2016 **What do you like best about Dr Dispatch?** we can keep track of our loads that are moving and the loads we have coming up. we can also go back and check the loads that we have hauled and follow up on payments. it is can be utilized quite a bit more than we do but it takes care of our needs. **What do you dislike about Dr Dispatch?** We have very few dislikes, but if anything it would be keeping all our information updated. Some things need to be archived and they have to go through Dr Dispatch to have these done. there are a couple things that are very slow in getting them completed. **Recommendations to others considering Dr Dispatch:** Make sure you understand what you are getting and how to use it. **What problems is Dr Dispatch solving and how is that benefiting you?** Keeping a complete record and this system takes care of it. ### 12. Dr Dispatch Review **Rating:** 5.0/5.0 stars **Reviewed by:** Pam T. | Project Manager, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2016 **What do you like best about Dr Dispatch?** The software is very user friendly however if we come across questions, the technical group is awesome. **What do you dislike about Dr Dispatch?** Have not been able to print individual shippers or receivers. but can print individual customers. **Recommendations to others considering Dr Dispatch:** The simplicity of use (data entry) to produce complicated reports in a quick manner assists in the overall awareness of the state of current business analysis. **What problems is Dr Dispatch solving and how is that benefiting you?** Reports have been very beneficial in regards to peaks in agent performance and quick glance at customer monthly/yearly revenue ### 13. MTS Trucking Services **Rating:** 4.0/5.0 stars **Reviewed by:** Munir M. | Operations Manager, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2016 **What do you like best about Dr Dispatch?** Simple to use I like that everything is in one page when setting up new Carrier **What do you dislike about Dr Dispatch?** Hard to search for closed loads in Brokerage **What problems is Dr Dispatch solving and how is that benefiting you?** I got more data entry than before but its easier to run the payroll and IFTA taxes ## Dr Dispatch Discussions - [What is dispatch management system?](https://www.g2.com/discussions/what-is-dispatch-management-system) - [What system do dispatchers use?](https://www.g2.com/discussions/what-system-do-dispatchers-use) - [What is dispatching software?](https://www.g2.com/discussions/what-is-dispatching-software) - [How much is dr Dispatch software?](https://www.g2.com/discussions/how-much-is-dr-dispatch-software) - [View Dr Dispatch pricing details and edition comparison](https://www.g2.com/products/dr-dispatch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+08%3A19%3A23+-0500&secure%5Bsession_id%5D=a114954a-5de7-4fa2-8964-d5073e01d334&secure%5Btoken%5D=d97d2d47084bedb27055f5a22e9a9734c89aee1e0f9e87906e05e7e60acfd850&format=llm_user) ## Dr Dispatch Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Service Highway](https://www.g2.com/products/service-highway/reviews) ## Dr Dispatch Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Fleet Optimization** - Load Optimization - Route Planning - Carrier Selection - Tracking **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Visibility** - Notifications - ETAs - In Transit **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing - LTL orders **Transportation** - Modes - Yard Management - Freight Invoice - Planning **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing - Load planning & dispatch - Load tracking **Integrations** - Warehouse management systems - ERP Systems - Accounting **Analytics** - Performance - Driver performance - Actionable insights **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Dr Dispatch Alternatives - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (943 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,970 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,075 reviews)