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DoWaba

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DoWaba is a multichannel customer communication and AI chatbot platform built for businesses in Türkiye and international markets. It unifies WhatsApp Business API, Instagram DM, Telegram, Facebook Messenger, TikTok, email, web chat and Google Reviews in a single AI-powered inbox. The platform also includes an AI voice call center with SIP/PBX integration, automated replies in 7 languages, bulk campaigns (WhatsApp, SMS, email), appointment reminders, and native integrations with 11 Turkish e-commerce platforms such as Trendyol, Hepsiburada and Ticimax. A white-label reseller program lets agencies offer the platform under their own brand. KVKK (Turkish data protection law) compliant with configurable message retention. Median AI first-response time on the platform is 23 seconds (H1 2026 platform data).

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