--- title: Dovetail Reviews meta\_title: 'Dovetail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 168 reviews by the users' company size, role or industry to find out how Dovetail works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 168 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development ---

# Dovetail Reviews & Product Details

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It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

* * *

Product Website
Dovetail
Seller
[Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd)
Discussions
[Dovetail Community](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/discuss)
Languages Supported

Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by
Dovetail Research (Dovetail)

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## Pricing

Pricing provided by Dovetail.

### Free

Free

[
View More Pricing Information
](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/pricing)

## Dovetail Integrations
(15)

What do users say about integrations?

Verified by Dovetail

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Atlassian

](https://www.g2.com/products/atlassian-2025-01-31/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

G2 Marketing Solutions

](https://www.g2.com/products/g2/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Service Hub

](https://www.g2.com/products/hubspot-service-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Jira Service Management

](https://www.g2.com/products/jira-service-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft OneDrive for Business

](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Notion

](https://www.g2.com/products/notion/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pendo

](https://www.g2.com/products/pendo-io-pendo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Productboard

](https://www.g2.com/products/productboard/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Qualtrics Market Research

](https://www.g2.com/products/qualtrics-market-research/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zendesk for Customer Service

](https://www.g2.com/products/zendesk-for-customer-service/reviews)

Show More

 ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care")
AH

Verified User in Hospital & Health Care

Enterprise (\> 1000 emp.)

9/18/2025

"Dovetail makes research easy, collaborative, and impactful"

5/5

What do you like best about Dovetail?

Dovetail is incredibly easy to use and has helped us build a stronger research culture at my company. All of our studies now live in one place, making past work discoverable and ensuring insights don’t get lost. I first used Dovetail at a previous company and loved it so much that I championed for us to adopt it here. The analysis features make it easy to collaborate, tag, and discuss findings across teams, and having everything traceable back to data has elevated the quality of our decision-making. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

Overall, I don’t have many complaints. Occasionally the analysis interface can feel a little heavy when working with very large data sets, but that’s a minor tradeoff given how powerful the collaboration and repository features are. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

Dovetail solves the challenge of storing, organizing, and accessing research in a centralized place. Before, insights were scattered across decks, docs, or people’s heads, which made it hard to build on past work. Now, everything is searchable and connected, so our team can quickly find relevant research and avoid duplicating efforts. It also solves the problem of connecting insights to the raw data and every decision we make is traceable back to notes, transcripts, or recordings. This has increased trust in research across the company and made it easier to collaborate, align on findings, and build a shared understanding that influences real decisions. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/26/2025

"Dovetail Has Transformed How We Share Insights"

4.5/5

What do you like best about Dovetail?

I’ve been using Dovetail as the research repository for my organization, and it’s honestly transformed how we share and access insights. As an admin, I’ve set up a process for research sharing through it, and it has made information not only more accessible but also more meaningful.

What I love most is how easy it is to navigate and actually use the platform. The interface is clean and intuitive, which makes digging into research feel seamless instead of overwhelming. The contextual chat is a standout feature for me—it allows me to surface insights in a way that feels conversational and connected, rather than just searching through static documents. This has really changed how I find and re-use research across projects. It centralizes knowledge, makes sharing effortless, and keeps valuable insights alive instead of buried in folders. It’s been a huge help in not just storing research, but in truly using it. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

If I had to point out a downside, it would be that the AI chat—while super helpful—still has room to grow in terms of credibility and accuracy. It’s already useful, but if that improves, it’ll be an absolute game-changer. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

The biggest problem Dovetail solves for me is making research accessible and usable across the organization. Before, insights were scattered—living in documents, decks, or people’s heads—making it hard to find and reuse them later. With Dovetail, everything is centralized in one place, which means no more wasted time digging around or reinventing the wheel.

It also solves the problem of sharing research effectively. Instead of sending out static files, I can set up a process where research is organized, searchable, and easy for anyone to engage with. This has made collaboration smoother and helped insights actually influence decisions. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/5/2026

"Auto-Transcripts and AI Summaries That Save Time"

4/5

What do you like best about Dovetail?

Auto-transcription of videos and an AI-generated summary. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

I can’t import contacts from Mailchimp to merge user profiles. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

It keeps research data and insights analyzed and stored in one place. I can easily transcribe, tag, and cluster the most relevant insights, which makes it much simpler to stay organized and find what I need later. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/27/2025

"Great product!"

5/5

What do you like best about Dovetail?

We originally purchased Dovetail to help support consolidation of our User Research knowledge base. Over the past year, we've leaned into their other products (e.g., Channels) and have really expanded on the different use cases across our business leveraging Dovetail beyond Product Design.

We've seamlessly integrated their products into our flow of work and the tools are easy to use. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

Dovetail should focus on their Professional Services at launch. There wasn't a ton of support to get the program up and running initially which caused a lot of work on us to figure out how to use the tool and how best to launch this for our team. Additional support there would've helped with early buy-in and adoption. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

Dovetail has helped us with consolidation of our user research, plus more recently assimilation of data sources across our business through our use of their Channels product. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research")
UR

Verified User in Research

Small-Business (50 or fewer emp.)

10/7/2025

"Life Saver"

5/5

What do you like best about Dovetail?

It just makes my job so much easier. It’s intuitive to use, the generated insights are genuinely helpful, and finding verbatims is effortless. It’s such a no-brainer self-service tool. Its my ride or die when it comes to my research work- I use it everyday! Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

The only thing I’d change about Dovetail is being able to search keywords within a specific project. Right now, I can only search site-wide, and since I have multiple research projects running at once, I’d love to be able to narrow searches to a single project. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

I love having a complete archive of my customer interviews, with all videos transcribed and key insights generated automatically. It saves so much time and helps me get to insights faster. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods")
UC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

10/2/2025

"Dovetail - the best partner for UX researcher"

5/5

What do you like best about Dovetail?

I use Dovetail both at my full-time job as a UX researcher in a big product company and for smaller freelance projects, and it’s been a game changer in both settings.

The automatic transcription is probably my favorite feature — I don’t have to waste time typing things out, and I can jump straight into tagging and organizing insights. I really like how easy it is to set up tags, group them into folders, and gradually build an analysis as I go through interviews. Pulling highlights into reels and then exporting them is another feature I lean on a lot. Stakeholders love seeing direct clips, and it makes the research feel more tangible.

Lately, I’ve been using the built-in AI more and more. It’s great that I can ask it questions at different levels — within one user, a project, or even a whole folder — and get quick summaries or answers to research questions. It definitely speeds up the process of turning raw conversations into insights.

And honestly, I appreciate that the most important features — transcription, tagging, highlights — are included in the lower-cost plan. That’s what makes it realistic for me to use Dovetail as a freelancer as well, not just in a corporate setting.

Overall, it’s become one of those tools I can’t really imagine doing research without anymore. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

One area where Dovetail still falls short for me is reporting. I find it much easier to build research reports in Miro — creating documents or boards directly in Dovetail feels clunky. For example, I can’t freely resize images, and the formatting options are pretty limited, which makes it harder to design something visually clear and engaging.

Another challenge is integrating quantitative research. I don’t expect Dovetail to analyze survey data for me, but I haven’t yet found a smooth way to bring quant data into the same repository alongside qual studies. Right now we still keep these two streams of research separate. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

Dovetail makes it easier for me to turn messy interview data into clear insights I can actually use and share with my team — without spending endless hours on manual work. Review collected by and hosted on G2.com.

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10/8/2025
Validated ReviewerIncentivizedSource: Seller invite

 ![Owen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Owen D.")
OD

Owen D.

Design Lead

Small-Business (50 or fewer emp.)

10/7/2025

"An essential UX tool"

5/5

What do you like best about Dovetail?

The ability to quickly tag up videos and create clips of multiple users talking about a specific topic is enormously helpful and compelling when sharing findings with stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

Honestly there is nothing I dislike about Dovetail. It is a pleasure to use as they have considered the user experience so thorougly Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

I use Dovetail to make user research reports and the video creation is very helpful when dealing with execs and other senior stakeholders. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.")
PM

Patrick M.

Licensed Realtor

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/6/2025

"Leveraging Customer Intelligence to Drive Strategic Product Development"

4.5/5

What do you like best about Dovetail?

I’ve been utilizing Dovetail to examine historical customer data, and the insights generated have proven instrumental in refining our future product offerings.​​​​​​​​​​​​​​​​ Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

It takes time to fully understand and leverage all its features effectively. The depth of functionality can feel overwhelming. I’m not a researcher, but once I got it figured out, it was awesome. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

Buyers are ultimately liars. But, when you can extrapolate data and truly see the behavior in front of us so I don’t spin in a circle. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

 ![Hans H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans H.")
HH

Hans H.

Senior Enablement Specialist

Mid-Market (51-1000 emp.)

10/1/2025

"Makes user research so much easier"

4.5/5

What do you like best about Dovetail?

The transcriptions are great and combining that with the AI functionality and tracking of themes across multiple entries makes everything so much easier. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

I felt there was a little bit of a learning curve into the platform. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

Before watching all recordings back and in separate platforms have transcritions and insights/themes was very manual and resource intensive - we can be far more efficient but also more insightful. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
UF

Verified User in Financial Services

Enterprise (\> 1000 emp.)

9/17/2025

"A great tool that uncovers insights quickly"

4.5/5

What do you like best about Dovetail?

I really like the magic AI features. It really speeds up analysis and uncovers insights. It is very powerful and has a good degree of accuracy Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

I do find the tagging quite tedious but I find it valuable when I have done it. I like the automatic tagging but find that it lacks some accuracy. The tagging of open-ended data from surveys is lacking and is a feature that is required (at the moment it is a mix of using a workaround and manual tagging) Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

Speeds up analysis. Everything stored in one place. Removes need for note-taking during online interviews. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

## Questions about Dovetail? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Dovetail
](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/discussions/new)

KG

Kaitlyn Gano
•
Last activity almost 4 years ago

How can I make notes public

1 Upvote

2

[
Join the conversation
](https://www.g2.com/discussions/33873-how-can-i-make-notes-public)

[
View all Discussions
](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/discuss)

## Pricing Options

Pricing provided by Dovetail.

### Free

Free

### Enterprise

Contact Us

### Test

$1.00

2 Per license With One-Time Purchase

[
View More Pricing Information
](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/pricing)

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##### 
##### Dovetail Features

Content Management

Data Centralization - Insight Engines

Archiving - Insight Engines

Search Analysis - Insight Engines

Content Discovery

Search Interface - Insight Engines

AI Functionality - Insight Engines

NLP Functionality - Insight Engines

Functionality

Sentiment Analysis

Tagging

Note Taking

Management

Team Collaboration

Access Control

Data Security

[
View More Features
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