1. [Home](https://www.g2.com/) 2. ... 3. [User Research Repositories](https://www.g2.com/categories/user-research-repositories) 4. [Dovetail Discussions](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d52c87b70ee40fa79994d36befc86ab6/dovetail-research-pty-ltd-dovetail.png "Product Avatar Image") ![Reward for good Dovetail reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38778/medal.svg "Reward for good Dovetail reviews") ](/products/dovetail-research-pty-ltd-dovetail/reviews) [ Dovetail ](/products/dovetail-research-pty-ltd-dovetail/reviews) (177)4.5/5 Dovetail is the customer context layer that turns every sales call, support ticket, and user interview into evidence-backed intelligence for teams and agents to act on. Key capabilities • Build your customer context layer: From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record. Connect 30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, G2 reviews, and more. • Turn raw data into rich context: Dovetail’s multimodal engine automatically turns millions of pieces of raw feedback, from text and documents to audio and video, into structured customer context ready for your next prompt. • Put customer insights in every prompt: Keep customer insights at the center of decisions and coding prompts. Test ideas against a Digital Twin, get cited answers with Agents, and bring context into your AI tools. • Make your software self-improving: Compress the time between customer feedback and shipped code. Dovetail Agents monitor feedback, draft requirements docs, and send work to Jira, Linear, Claude, or Cursor. • Govern customer context at scale: Scale agent adoption without compromising on security and compliance. Set up reusable skills, and control access down to individual users. Automate redaction to protect PII, and give admins a full audit log, token spend tracking, and a kill switch. Backed by SOC 2 Type II, ISO 27001, and ISO 42001 certifications, GDPR compliance, and HIPAA-ready workspaces. Show More * * * ### 70.0 Nps Score Already have Dovetail? ### All Dovetail Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments KG Loading... [Kaitlyn G.](https://www.g2.com/users/17371837-8933-463b-8da9-1b986680ed8a "Kaitlyn G.") • almost 6 years ago Senior UX Researcher Senior UX Researcher More Options - [ # How can I make notes public ](/discussions/33873-how-can-i-make-notes-public) I would love to share research calls with my dev teams after they've been documented in Dovetail, but it requires a login to do that. I also don't want to mess with our process by making an insights page. [ User Research Repositories Software ](https://www.g2.com/tags/user-research-repositories-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Dovetail+questions+and+get+answers+from+expert+users+in+our+Dovetail+Discussions+section.&title=Dovetail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdovetail-research-pty-ltd-dovetail%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Dovetail+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdovetail-research-pty-ltd-dovetail%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdovetail-research-pty-ltd-dovetail%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Dovetail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdovetail-research-pty-ltd-dovetail%2Fdiscuss%0aAsk+Dovetail+questions+and+get+answers+from+expert+users+in+our+Dovetail+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Dovetail+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdovetail-research-pty-ltd-dovetail%2Fdiscuss%0aAsk+Dovetail+questions+and+get+answers+from+expert+users+in+our+Dovetail+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts Start A Discussion * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/212c4503c43ef764fa8a378c1ce888d3/dovetail-research-pty-ltd-dovetail.svg "Product Avatar Image") ### Have you used Dovetail before? Answer a few questions to help the Dovetail community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fdovetail-research-pty-ltd-dovetail%2Fdiscuss%3Fsmall_ask%3Ddovetail-research-pty-ltd-dovetail) No ## Top Contributors in Dovetail 1 KG Loading... ### [Kaitlyn G.](https://www.g2.com/users/17371837-8933-463b-8da9-1b986680ed8a "Kaitlyn G.") Senior UX Researcher 1 pt 2 ![Bradley A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bradley A.") BA Loading... ### [Bradley A.](https://www.g2.com/users/32b28f85-19bd-41a5-a947-9230f8822f33 "Bradley A.") 1 pt 3 ![Alisha N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisha N.") AN Loading... ### [Alisha N.](https://www.g2.com/users/189e4206-e6e2-4cf3-a311-552e50b72e05 "Alisha N.") User Experience Researcher 1 pt