"Dovetail is built by people who understand HR and the product has been beautifully designed with that understanding. The software is customizable to allow for the famous HR "it depends" situations."

"Business rule capability, role security, workflow options, issue and sub-issue type configuration, customer-centric approach to releases, integrability with our other HR and business systems, innovation roadmap, outstanding support both in terms of response time and quality of response, clear and configurable user interface with everything we need to know about the employee(s) in question and..."

"Always polite and helpful, cannot fault the team. I am new to looking after Dovetail in the Firm I work for and I always receive great advise from the Dovetail team."

"My team was managing our work out of an outlook shared mailbox. We had no real way to quantify the types of requests we were receiving. Dovetail solved that immediately."

"It has created such an opportunity to allow us to identify trends, which we then can use to quantify the benefits of enhancement requests as well as l reduce volumes into our call center."

"We use Dovetail for our HR case management. The implementation team was excellent at getting us up and running. Dovetail is very intuitive so it’s been easy to configure on our own. We even started using it to track nursing bonus payouts at service intervals. Ongoing support is always available and offers a quick response."

"The system is easy to configure and use, anyone with some basic tech skills can set it up and maintain it without much issues."

"Employee self-service functionality via solutions we create and manage internally. This saves time and effort for employees to locate the information they need and minimizes work by HR representatives not having to work through common, repetitive employee inquiries. Case management, which is available not only for our HR department but also managers and employees, including history tracking,..."

"Dovetail's knowledge and case management functionality surpasses anything that I've used previously! The site is intuitive and the seach functionality is on point. I love how easy the site is to configure and that I was able to customize everything to support our processes and ways of working. Dovetail’s implementation team took me through the ins and outs of the system set up. They..."

"Keeping all the information in one place."

"It is easy for our internal team to maintain Dovetail, including creating new solutions and rules for the case management system. The employee facing portal is also very easy to maintain."

"The employee portal makes it easy to promote self-service with a fantastic search function, user-friendly navigation, solution feedback, and more. The functionality on the HR/Agent side allows us to customize and simplify user processes. The Dovetail team also does an incredible job listening to customer feedback."