My team was managing our work out of an outlook shared mailbox. We had no real way to quantify the types of requests we were receiving. Dovetail solved that immediately. Review collected by and hosted on G2.com.

Honestly nothing. The software is very reasonably priced. The value you get is tremendous. The install process was a breeze and we were up and running in a matter of days. Review collected by and hosted on G2.com.

Business rule capability, role security, workflow options, issue and sub-issue type configuration, customer-centric approach to releases, integrability with our other HR and business systems, innovation roadmap, outstanding support both in terms of response time and quality of response, clear and configurable user interface with everything we need to know about the employee(s) in question and most importantly their case history - keeps our shared services team running efficiently like it's supposed to. Leadership clearly engaged, they are successful but still work for your business like a scrappy startup. Review collected by and hosted on G2.com.

CURRENTLY, the reporting capability is there but requires a lot of time and training to get maximum usefulness, so for the most part we have relied on data dumps that we feed into a reporting tool like PBI to populate our dashboards. But even that approach starts to give you trouble after a while because of the sheer volume of historical data we happen to have (your results may differ). But I know this is on their roadmap and they are staffing to manage a transition, and the nice thing with Dovetail is that we've been given reason to believe them when they say such things. Initially it was more of a third party bolt-on but sounds like it's going to be managed more in-house, which I expect will translate to the same level of support we receive for all other aspects of our setup. Review collected by and hosted on G2.com.

Dovetail is an excellent case management system that is user friendly, for both the admin and the end user.

Having gone through an implementation with Dovetail support to add an additional user group and their requirements / functionality, I've learned how easy it is to implement on my own, and now I'm able to implement new Dovetail projects for new user groups without additional Dovetail support. Review collected by and hosted on G2.com.

Some of the documentation on the Dovetail support side could use updating. There are videos and guides, but there is some functionality that isn't covered or is out-dated and not clear. Review collected by and hosted on G2.com.

Dovetail is built by people who understand HR and the product has been beautifully designed with that understanding. The software is customizable to allow for the famous HR "it depends" situations. Review collected by and hosted on G2.com.

I wish there was an SLA built for specific dates. Review collected by and hosted on G2.com.

We don't use them often but the reports are definitely one of the pieces I like best. Overall the data that we can gather through this system has helped us greatly since that was our main objective. We are growing rapidly and this is helping us know what is important to our employees and making sure we are adequately staffed. The employee portal has also been a game changer, especially over COVID. Review collected by and hosted on G2.com.

Email notifications and how they are either an all or nothing to the HR staff who are connected to certain queues. Review collected by and hosted on G2.com.

Employee self-service functionality via solutions we create and manage internally. This saves time and effort for employees to locate the information they need and minimizes work by HR representatives not having to work through common, repetitive employee inquiries. Case management, which is available not only for our HR department but also managers and employees, including history tracking, file storage, and all related correspondence stored neatly in one place. The system also serves as a "one-stop-shop" for all employees to contact HR, providing streamlined and more efficient service. Review collected by and hosted on G2.com.

As both a system administrator and user of Dovetail HR, I am akin to many sides and elements of the system functionality. I appreciate that many pieces are highly customizable from an administrator's perspective. However, it can sometimes be confusing when various setup elements can be edited via various pages. This leads to some repetitive navigation and work to confirm that I have completed what I intended to do. Also, while more accessible and more convenient than a query, the search functionality from the agent portal home page is not helpful for locating certain items since it pulls in far too many results and in no apparent particular order. Review collected by and hosted on G2.com.

We use Dovetail for our HR case management. The implementation team was excellent at getting us up and running. Dovetail is very intuitive so it’s been easy to configure on our own. We even started using it to track nursing bonus payouts at service intervals. Ongoing support is always available and offers a quick response. Review collected by and hosted on G2.com.

Any gaps identified have been addressed in future releases Review collected by and hosted on G2.com.

Dovetail can be customized to our organization's employee service needs and allows for a one-stop shop for process completion. Review collected by and hosted on G2.com.

As an end user, there are few that I can think of. I do wish that flex fields can be incorporated into template responses to avoid dual entry Review collected by and hosted on G2.com.

The best of Dovetail, is really everything. The implementation team, guidance, support and technology are everything we were looking for to upgrade our system.

Kane and Amanda were there every step of the way; thank you! Review collected by and hosted on G2.com.

I don't have anything currently; any new suggestions I have given have been met with encouragement and added to future enchacement research. The Dovetail team is willing to listen to our needs and look at how they can accomplish the request for efficiency or customization. Review collected by and hosted on G2.com.

It has created such an opportunity to allow us to identify trends, which we then can use to quantify the benefits of enhancement requests as well as l reduce volumes into our call center. Review collected by and hosted on G2.com.

Admin pages are outdated and take a time to get used to. Review collected by and hosted on G2.com.