This is a very intuitive platform that allows with a variety of CRM tools. The email automation tools and integrations via API are particularly useful. Review collected by and hosted on G2.com.

There are no real downsides as if I run into any issues, the support team are always on hand to resolve issues. Review collected by and hosted on G2.com.

Really easy platform to use and train people to use. Customer support has always been fantastic and really helpful. Any way you decide to contact them you'll always get a response within a couple of hours, sometimes within the hour. Always really friendly and never had any issues arise. No problems with implementation, straightforward. My whole working day is based around Dotdigital so I am constantly on the platform. Intergration is also never an issue with us. Currently working on a project and it's been managed and intergrated well. Review collected by and hosted on G2.com.

Reporting side of things is good but feel we as a company are missing one tracked element, revenue. Would be really useful for us to have revenue as a filter when looking at campaign reports. Review collected by and hosted on G2.com.

The AI help agent is truly useful. In the support pop-up, there are the typical resources: search the knowledge base or chat with a rep. But the AI tool (bulldog mascot) is shockingly good. Most of the times these product-based LLMs are useless, offering generic advice or even entirely made-up suggestions. The DD bulldog is spot-on with its comprehension of my questions as well as the step-by-step advice for troubleshooting or setting something up. You can have a real back and forth dialogue with the tool. If you're working on something complex, remember not to answer yes to "Did this answer your question?" because it closes the chat and you have to start over. It's not just asking for feedback, it's looking to close the ticket, essentially. I look forward to the ability to train it on brand identity so it could be asked more strategic questions as well as tactical ones. Review collected by and hosted on G2.com.

The UX for image organization could be more intuitive. Contacts cannot be searched by name. There's no automatic saving in the email editor. 🫨 (What is this, 1998?) The email preview area has to be coded through HTML. There's no way to view all saved building blocks outside of the email editor. Review collected by and hosted on G2.com.

I mostly use Dotdigital for email marketing and internal company newsletters, and it's fantastic at making communication with our online customer segment really easy. Any issues that come up are quickly resolved through our dedicated rep, the chat feature, or their AI bot. It's really easy to use, offering the best user experience I've had with an email marketing platform. I also want to mention my rep Emily Keye, who has been great to work with. Review collected by and hosted on G2.com.

It's partly due to our system configuration, but we haven't been able to connect our CRM system or catalog into Dotdigital. Review collected by and hosted on G2.com.

An easy-to-use, intuitive platform that covers all aspects of digital marketing. Review collected by and hosted on G2.com.

Understanding the billing details and the contact limits is probably our biggest issue. Review collected by and hosted on G2.com.

I appreciate how easy Dotdigital is to use and how it allows for a lot of customization in email communications. Personalization is a key benefit, and the tool makes it simple to tailor emails to specific needs. Review collected by and hosted on G2.com.

It's complicated to manage emails for users with different operating systems, like dark or light OS. You are able to personalize but once you forward an email, the recipient receives both versions of the email, which is something I cannot depend on. Review collected by and hosted on G2.com.

I like Dotdigital's functionality compared to other email platforms and how much it can do. The creation of emails with their drag and drop function is really easy. We can create email preferences that link into our website and segment our contacts for more targeted emails. Review collected by and hosted on G2.com.

It can be a bit glitchy sometimes, which might be because we're using the same email campaigns as a template instead of starting from fresh. I think the anchors have a mind of their own - sometimes they work and sometimes I have to go in and redo certain ones for reasons I can't work out. Review collected by and hosted on G2.com.

I use Dotdigital for email marketing, and I find it easy to use with a nice user experience and a clean interface. I also appreciate that it enables me to send out both transactional and marketing emails effortlessly. Their customer service is good too, which adds value to the overall experience. Review collected by and hosted on G2.com.

Nothing, I liked it Review collected by and hosted on G2.com.

The customer service is excellent. Emily Keye has been a really great partner as our CSM too, providing a lot of useful suggestions and insights to optimize out campaigns. The AI chatbot is a really useful reference for getting quick answers when I’m having trouble with something. And if the AI chatbot couldn't help, support at support@dotdigital.com is always helpful and quick to respond. Review collected by and hosted on G2.com.

The UX of the reporting dashboards can feel a bit clunky and awkward to navigate. Review collected by and hosted on G2.com.

Its easy to use, reliable and makes what can be a difficult job easy and staff like Ollie Brier who went out of his way to help me is refreshingly good for online businesses Review collected by and hosted on G2.com.

Its great in all areas however the content editor could be updated Review collected by and hosted on G2.com.