Edit

UF

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

5/7/2018

"DonorSnap works well for our small non profit agency"

4/5

What do you like best about DonorSnap?

I really like the ease of entering mass entry donations. We have a lot of these, and it saves a lot time by being able to enter them as a mass entry. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

I wish there was a way to code our donors a certain way so some of them would only receive certain mailings from us. Since there is no way to code them we keep a separate excel file with names and then just go into the reports and manually delete those individuals that don't want some of our mailings. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap

edit

Thank you for taking the time to respond to the survey.

Please contact the support group at Support@DonorSnap.com with regards to your desire to categorize donors for mailings. There are actually quite a few ways to do that within the system. You should never need to keep a separate excel spreadsheet for any of your Donor Management Issues.

Dennis Mueller

CH

Chad H.

Small-Business (50 or fewer emp.)

5/7/2018

"Great Product"

5/5

What do you like best about DonorSnap?

I really am pleased with Donor Snap. It is a great database and is easy to use. It is also very affordable and does what we need to do for a great price. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

There is really not much I can think of that I dislike. It meets our needs. I do wish we could use Paypal for credit card processing with it. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap

edit

Chad,

Thanks for responding to the survey.

I'm sorry that we don't directly support Paypal (only thru the Excel Import tool). The cost of writing and maintaining the Credit Card processing interfaces is significant which is why we only do the one direct integration. However, from a pricing standpoint, our processor has promised to be competitive with Paypal. If that is not the case, please email me at DMueller@DonorSnap.com and I'll see what I can do.

Thanks,

Dennis Mueller

SJ

Summer J.

Small-Business (50 or fewer emp.)

5/7/2018

"Great Tool for a Reasonable Price"

5/5

What do you like best about DonorSnap?

DonorSnap has a lot of functionality for half the price of other databases. Very user friendly. We love not having to pay for additional site users. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

When using the batch function to upload donations you cannot edit entries. Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

It is a great tool for a small organization, but it definitely has the functionality to accommodate any size organization. I suggest this database to anyone! Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

Lapsed Donors. Great to use for running reports for events for invite list, etc. It has streamlined a lot of processes and made our lives easier. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/7/2018

"User-Friendly and Great Support"

5/5

What do you like best about DonorSnap?

DonorSnap provides all of the basics most organizations need to track fundraising activities, including gift tracking, pledge tracking, donor acknowledgements, and even automated notification to assigned solicitors! The import process was extremely quick and smooth, and the introductory training was terrific. It is a great value. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

The look of the interface is a bit outdated (but that is certainly not a deal-breaker). Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

While DonorSnap may not be as robust as some donor management software, it has all of the features we need. (I have used some of the bigger ones, and they had more bells and whistles than we needed.) This system is great for a small organization, and grows with you. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

More efficient tracking of donors and giving habits. (We were using spreadsheets before!) Review collected by and hosted on G2.com.

TC

Tabitha C.

Family Services Coordinator

Individual & Family Services

Small-Business (50 or fewer emp.)

5/8/2018

"Donorsnap Novice "

3.5/5

What do you like best about DonorSnap?

The ability to input vast amounts of data including contact information, donations, ticklers, and volunteer hours. Enabling our organization and each of our staff members to create custom reports that pull the data we need for grant writing, program tracking and so on. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

How hard it is to locate some features of Donorsnap. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

Data tracking and communication. As a nonprofit we frequently need to pull data about our programs in addition to all staff having the key information about our activities. Using Donorsnap allows us to stay on top of things and in the loop. So if one person does a task or communicates with a client they can note it in donorsnap under interactions and tickler to eliminate duplicate work. Review collected by and hosted on G2.com.

AF

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

5/7/2018

"Good Inexpensive Donor Software"

4.5/5

What do you like best about DonorSnap?

When I first started using DonorSnap, I appreciated the online webinars that helped me familiarize myself with the program and its capabilities. Now, I often refer to the archived training webinars to learn how to do specific things. I have also found the support staff to be very responsive and helpful, even though it's all done through email. Overall, it is a fairly user-friendly program. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

I have been frustrated when trying to get reporting on donation trends or multi-year donation info on individual donors. I wish there were more sophisticated donation/donor analysis reports. Review collected by and hosted on G2.com.

AC

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

5/9/2018

"I've found DonorSnap accessible, adaptable, and an amazing tool for our organization."

5/5

What do you like best about DonorSnap?

By far the best element of DonorSnap is the training and prompt response and help one receives. Just knowing all those resources and support are there makes a huge difference. I also really appreciate how consistent and the program is, and that it's so easy to customize reports and screen-views from user-to-user. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

It's minor, but the font used within the program sometimes looks outdated or is hard to read. The thing I dislike most about DonorSnap is not having enough time to nit-pick my own database in to perfection! :) Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

Before I began using DonorSnap several years ago, there was no system focused on tracking donor data being used in our organization. Moving to this system meant someone with the time and skills to cultivate donors had a way to generate timely thank you letters, track communications, run reports, and "connect the dots" on who our donors are, when and how they give, and what we're saying to them in the meantime. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap

edit

Thanks for the great review...

We hear you about the fonts and the new User Interface being programmed will have larger font size. With the new software that scales to easier to screen size we don't need to concern ourselves as much with what size monitor our clients are working on.

Thanks,

Dennis Mueller

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/9/2018

"Reasonable usability for the price"

2.5/5

What do you like best about DonorSnap?

The price is very good, relative to the rest of the marketplace. I like the responsive forms and the way they look. Support is responsive. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

The terms used are terms that DB Programmers use, not end users, so I had to learn what all their terminology meant. The reporting is very difficult to do. Even the easiest report where I applied basic logic and thought it would be correct, I had not done correctly. There have also been times when I had problems and instead of being told how to fix it, Support (specifically Mark Mueller) fixed it and didn't tell me what was wrong so I would know the next time. This had led me to believe that there are glitches in the database, because he wouldn't say what he fixed and every other time, he has told me. Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

I would wait to recommend until the reporting component is worked on to be more user friendly. Most of us are not programming Admins, we're just admins. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

Tracking donors and interactions for each person. I'm not sure about the benefit but I would imagine it's the same benefit we had when we used other software. I've been at the organization since they've had Donorsnap. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap

edit

Thank you for completing the review.

Sorry about using programming language. I'm guessing you ran into that when working with DataMiner Platinum. That was a hard system to write to allow but nested logic (there I go with the programming jargon - sorry) while also keeping it user friendly... We'll keep your comments in mind as we do the user interface re-write the summer.

With regards to Mark fixing something in your query and not telling you, he may have been doing that out of expediency as opposed to covering up a glitch. When do run into glitch's generally tell folks that there was an error in the report that the developer has fixed it and it will be posted to the live system as part of our normal Wednesday evening maintenance.

We are working on a new reporting module that will be introduced the end of this summer. You'll still have the 30 or so canned reports in DonorSnap but this expand the reporting by incorporating all of the features from out two query tools into one while letting you export your data to either Excel or a PDF.

Dennis Mueller

Thanks for being a customer.

Dennis Mueller

AC

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

5/9/2018

"Easy to use with great results"

5/5

What do you like best about DonorSnap?

The ability to quickly run reports and have a better understanding of where funds are allocated. This has allowed us to quickly be able to respond to donors and fundholders. In addition, just having the ability to update donor information in a way that is consistent and records information in a way that provides historical context. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Not very much at all! So far Donorsnap has suited our needs in every way. Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

DonorSnap may not have the fancy bells & whistles and pretty screens of the other programs out there, but it is a basic program that is pretty powerful. It really does everything we want it to for a very reasonable price point Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

As previously mentioned, we are able to capture information related to donors and quickly respond to their inquiries. In addition, we have been able to capture some information, such as ticket sales, that were not previously being recorded in a manner that connected them to the donor in our previous database (excel spreadsheet). Therefore our records of donations is more accurate than it had been in the past. Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/7/2018

"Snap your fingers and you are done"

5/5

What do you like best about DonorSnap?

I love the fact it is so easy and fast to use. I fought updating our system since I put all the donations

in. LOL now it is the quickest nicest system to use. You bet once in a while you may have a problem

but I have found not to be afraid and make a mistake to figure it out. You can fix anything.

This system has cut my time more then in half during our large campaigns I can't imagine not having it

I LOVE IT Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Not able to edit not delete but edit before I post Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

I would go for it. Help setting you up is outstanding. You are a phone call away for help.

It will improve you daily out put. For years during our large Campaigns, my over time doubled

Not now. Last Holiday campaign no over time was needed.

THANK YOU DONOR SNAP Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

Sending thank you letters out daily. Donor love getting letters and with a snap of a finger (so to say) I can have 100 letters printed in less the 4 minutes. Review collected by and hosted on G2.com.