Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Busy Work "
5/5
What do you like best about DonorSnap?

I like that it is easy to access each contact without any trouble. It's simple to use and get use to. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

When I am inputting a mas-entry I am not able to go back to what I just input to fix something I realized was done incorrectly without deleting the Input and starting over. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Mid-Market (51-1000 emp.)
"I love DonorSnap's simplicity and power"
4.5/5
What do you like best about DonorSnap?

I have found DS super easy to use, very flexible, and the support is fabulous. Help on every page and they are very responsive if you end up emailing them with a question. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Personally I have found the reporting difficult. The canned reports are great, but making our own can be a challenge. Review collected by and hosted on G2.com.

Verified User in Music
AM
Verified User in Music
Small-Business (50 or fewer emp.)
"Donor & Database Mgmt is a Snap!"
3.5/5
What do you like best about DonorSnap?

We have been using DonorSnap since 2012. Not only do we track donors, we track our current students, alums, concert attendees, music teachers, schools, and a whole host of other entities. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

While we have tweaked it to be able to register our current student musicians and their families, there are limitations since it wasn't really designed for this capability. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Small-Business (50 or fewer emp.)
"DonorSnap has some limits."
2/5
What do you like best about DonorSnap?

I think this CRM has the capability to perform a lot of functions but learning how to get it to perform is tricky. I’ve learn s they when I’m trying to pull a report I have to look fir very specific data vs broad information. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

This system is not very intuitive & the search function really leaves something to be desired. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap
Edit edit

Thank you for taking the time to respond.

Please email me directly about the issues you have with the search function. Our Global search currently will allow you to search every field within DonorSnap, including comments. The grid filters lets you drill quickly into a give specific field. I'd like to know what it is to see if we can address it. So I'd like to get a better idea of what you'd like to see. My email is DMueller@DonorSnap.com

Thanks,

Dennis Mueller

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"100% Satisfaction"
5/5
What do you like best about DonorSnap?

Customer support is instantly available. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

You can't have misspellings in searches. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Happy Customer Overall"
4.5/5
What do you like best about DonorSnap?

This is very easy to use. It has the main reports you need that can help your orgazination. To the point. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

If you need help they usually just send a video on how to. However recently they went above and beyond with personal touch. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap
Edit edit

Thank you for responding to the G2 review.

I'll pass along your comment about the "personal touch". We have a small group of folks that work hard at customer service. They'll appreciate that their efforts are noticed.

Dennis Mueller

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"DonorSnap has been a great aid and tool with organizing our agency's donations and volunteer hours. "
4/5
What do you like best about DonorSnap?

I love the database for it's organizational features. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Sometimes tracking our community service hours, via connecting a "registering volunteer" to their DS account can be a little tricky. Review collected by and hosted on G2.com.

Caitlyn R.
CR
Caitlyn R.
Community and Donor Relations Coordinator
Individual & Family Services
Small-Business (50 or fewer emp.)
"Donor Snap is a good donor database, user friendly, and generates reports."
4/5
What do you like best about DonorSnap?

I like having a central place with all of my donor's information. It is easy to search among my large donor base and find specific information such has how much did they donate, when did they donate, to which event, personal information, etc. Then, exporting out to excel is easy for thank-you letters. They also make mass input fairly easy, so that it is not too time consuming. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

The user interface seems outdated. It gets the job done, but they could use a design overhaul. The technology also seems outdated. But these are minor things, such as when searching for a last name, the whole page has to refresh when you delete your search terms, etc. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap
Edit edit

Caitlyn,

Thank you for the time spent providing a review. It sounds like we are meeting most of the needs of your organization and that is great.

With respects to your comment about the user interface, we did spend the Winter of 2018 working with UI (User Interface) and UX (User Experience) consultants and have blended the best of what was in DonorSnap before with their suggestions to take advantage of new tools in web page development. We currently are programming the new user interface with a target of introducing it by the end of Summer 2018... It seems like a long time but with over 200 screens an a million lines of code, it takes a bit to update the complete system.

We look forward to your comments when the new interface is released.

Dennis Mueller

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Very User Friendly"
5/5
What do you like best about DonorSnap?

It is very easy to print the Thank You letters to our contacts. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Sometimes when I email support I do not hear back from them. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap
Edit edit

Thank you for responding to the survey.

I would like to hear directly from you about the failure to get a support question answered. We must have missed it and for that I apologize.

We do use the leading support tracking software (Zendesk) so if you email Support@DonorSnap.com it will automatically go into their tracking system. We watch our monthly statistics closely to ensure timely response. On average we respond to 85% of the support tickets in one hour or less (the ones outside this time frame generally come in overnight or on the weekends.) Including the night and weekend tickets, we average just less than 2 hours average response time compared to the Zendesk industry average of 18 hours... In or terms of service we guarantee a 4 hour response during week days but we really strive to keep it to an hour.

So if you find you are not getting a timely answer to your questions please email me at DMueller@DonorSnap.com. We want one of our biggest differentiators to be our customer service.

Thanks,

Dennis Mueller

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"This is one of the best packages of this type I have ever used."
5/5
What do you like best about DonorSnap?

It's simple, intoative, covers more than I've been able to take adavntage of so far. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

I'm sure there must be something I don't like, but I can't think of it. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap
Edit edit

Thank you for the nice review. We appreciate the support from you and our other customers as we continue to grow and expand the DonorSnap product.

Dennis Mueller