I like how easy DonorPerfect is to use. I like that I can search and it brings up everyone with that search word. I also enjoy that it is easy to make a new donor or organization. It is easy to upload or to enter multiple donations at a time. Review collected by and hosted on G2.com.

my least favorite thing about DonorPerfect is that it is hard is the reports. I have a hard time locating the ones that I am needing to use. Review collected by and hosted on G2.com.

The best part of DonorPerfect is by far the customer support. This is an area that most companies get wrong, but they do it right. Their staff is knowledgeable, friendly, efficient, and able to help you through your obstacle. I've had a very good experience with the software in the 5 months I've been using it, and I feel confident in it. Review collected by and hosted on G2.com.

It can feel overwhelming, since there is so much to learn. Review collected by and hosted on G2.com.

With DonorPerfect, a full time IT person is not required. I like the ability to easily track events (cost and income) in the system and that I can create my own customized donation and sign up forms. Review collected by and hosted on G2.com.

That we cannot group family members in the same household- instead of the Smith family that includes John, Mary and John Jr all under one household, I have 3 separate accounts for each person. Review collected by and hosted on G2.com.

The upsides of Donor Perfect is the fact that it is user friendly. I have been in fund-raising for many years and have used a variety of donor software and Donor Peferfect is the most user friendly. From adding fields, to creating consistent coding and the phone support staff is awesome. I am actually purchase one on one time so that our system which was not used effectively in the past will be used as meant to be by Donor Perfect. We lack consistency in coding, etc. only because the staff is not familiar with fund-raising and donor software.

From my experience I know what should be included in the system and the support staff has been excellent at getting me where I need to be. Once November is complete I will be creating a manual for ease of use by staff. The ease of adding fields really helps. I used a software where only the support staff could add fields. Something as simple as how a donor's name should appear in publications. I easily added a field the reads Publication Name. This prevents error's in how people and organizations want to be listed and adding that field took about 30 seconds. Review collected by and hosted on G2.com.

I have been using DonorPerfect since March and I have not found a downside yet. Review collected by and hosted on G2.com.

Once you learn the basics of the software, it is truly a wonderful tool to be able to effectively solicit donations in specific ways. Being able to integrate systems with Ready Set Auction as well as multiple payment options through SafeSave payment processing has made a huge difference in our fundraising capabilities. Not only can you track donations but you can focus your appeals to very specific areas depending on the donor's specific interests. Review collected by and hosted on G2.com.

The initial learning of the program can be tedious as there is a lot to take in, however, customer service is outstanding. When I had an issue or question, I was able to get a representative via chat within two minutes each time. I also utilize the email support and they respond quickly as well. I do with that the applications used with this such as ReadySetAuction allowed for real time transfers of info back to DonorPerfect so that we would know when a payment has been made. Right now, it only allows a transfer of information once the auction site is locked. Review collected by and hosted on G2.com.

I like that it integrates with Constant Contact. I like that you can send emails for thank you's. Like that others can help in our community...volunteers or board. Review collected by and hosted on G2.com.

Too many steps to get to get things done. Too many ways to create forms. Doesn't let those that opt in for newsletter on CC to be entered in Donor Perfect. Haven't use enough yet. Big Learning curve. Review collected by and hosted on G2.com.

I had the opportunity to interact with a team member and they went above and beyond to solve the issue. Review collected by and hosted on G2.com.

I do not have any dislikes of DonorPerfect at this time. Review collected by and hosted on G2.com.

DonorPerfect is not only user-friendly, it's very customizable! We have used it now for several years & find it to be a great tool to track the types of donors, campaigns we run and are now using it to record pledges. It's easy to create reports and export them. Conversion was a breeze! We pay for the phone support & find it very worthwhile. We all used it everyday. We're currently working on integrating it with Quickbooks online. Review collected by and hosted on G2.com.

I am not sure that it is desined from a GAAP perspective (Generally Accepted Accounting Principals). I wish the creation of a pledge also created a gift because it's required to count the gift as soon as the donor pledges to give it to you. But then you also have to record the funds when they arrive as "gifts". That has been our only hurdle. We created seperate G/L accounts to aid in tracking pledges. Review collected by and hosted on G2.com.

For the most part, DonorPerfect has good customer support and they can also do a lot with software integration. The API documentation is very detailed and the integration support team wsd technically savvy. They have a test sandbox environment for changes, and deprecations which many protocols manage to not keep up with. The developer portal is working as it should be and provides all tools and outlines to do integration work. It was relatively easy to implement and use the API for our specific use case which was to extract data on donations made. Review collected by and hosted on G2.com.

Slow responses on more complicated integration questions, their tech team should be participating in developer community boards. While they even offer support for custom integration this comes at an additional cost which may challenge small enterprises. While their custom SQL data extraction was useful there is no documentation for their table structures. Review collected by and hosted on G2.com.

I like how it is an all in one program. Donors are tracked at all touches. From the initial meeting to a follow-up and when donations are received. I can send letters through the system and create detailed tags about the status of a donor. Customer support is also helpful considering how often I need to use them. Review collected by and hosted on G2.com.

Creating reports is way too complicated. It seems I have to call the support team each time I attempt to create a report, no matter how simple of a report I am looking for. It has got to be a better way to generate a report. Review collected by and hosted on G2.com.