UR

Verified User in Religious Institutions

Small-Business (50 or fewer emp.)

9/1/2020

"Almost there, it is a conducive software"

5/5

What do you like best about DonorHub?

Most helpful is donation and assessment report. Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

Least helpful is the search contacts, propose to include phone number in the search Review collected by and hosted on G2.com.

AJ

Amy J.

Chief Financial Officer

Mid-Market (51-1000 emp.)

5/1/2019

"Excellent Application for Missionaries and Their Agencies"

5/5

What do you like best about DonorHub?

DonorHub gives missionaries and staff real-time worldwide access to financial and contact information, including ministry partner details, current and historical account activity and balances. All data can be downloaded and formatted according to user preference. DonorHub has saved numerous work hours among staff and missionaries. DonorHub's connection with other TntWare applications-- DonorWise and TntConnect, make data management and fundraising efforts as seamless as possible. Customer service is always immediate, thorough and courteous. Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

Our missionaries and staff have benefited greatly from the use of DonorHub and other TntWare applications. We could not be more pleased with the quality and functionality of these products. Review collected by and hosted on G2.com.

What problems is DonorHub solving and how is that benefiting you?

DonorHub has given staff and missionaries in all locations immediate access to financial and donor information which was previously available to them on a monthly basis only. Access to true current account balances has made decision making much more efficient. Missionaries and staff have saved enormous amounts of time in the areas of fundraising, staying in touch with ministry partners, and posting of financial and donor information. Review collected by and hosted on G2.com.

DG

Doug G.

Director of Home Office

Mid-Market (51-1000 emp.)

4/19/2019

"Perfect migration and customer service"

5/5

What do you like best about DonorHub?

The customer service is ultra-responsive and resolves all issues incredibly fast. Anytime there was any issue or confusion, we had a resolution within 24 hours (often much less). Migration of information has been perfectly seamless. We currently have 260 users and no complaints. Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

There is absolutely nothing that I dislike about Donor Hub. It has been one of the best user experiences I have ever had with an integrated program that migrates information for users to access and detail. Review collected by and hosted on G2.com.

Recommendations to others considering DonorHub:

Donor Hub is a great tool. Troy, who runs Donor Hub, is so wonderful to work with and makes the user experience phenomenal. It's one of the few programs I've ever used that completely delivers on its intended purpose. Review collected by and hosted on G2.com.

What problems is DonorHub solving and how is that benefiting you?

Giving field workers access to their donations and donors - accurate and timely information. The tool has been incredibly easy for everyone to use and understand. Review collected by and hosted on G2.com.

MA

Michael A.

Senior MPD (support raising) Coach

Religious Institutions

Mid-Market (51-1000 emp.)

3/12/2019

"good for tracking fundraising support"

3.5/5

What do you like best about DonorHub?

Donor Hub integrates with TNT, a software my organization uses to track donations received, actions taken with each contact/prospect, future actions to take, and the like. Specifically, Donor Hub syncs gift data, so I don't have to manually track down donations. Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

Donor Hub recently switched from a free service to a paid subscription, which was unexpected. Further, data goes through their servers, and as an organization we are not able to control that (especially with respect to security, though we've had no specific security issues). Review collected by and hosted on G2.com.

Recommendations to others considering DonorHub:

Research what the needs of your staff are and compare features. There are other donation management systems out there, this is just the one my organization uses. Review collected by and hosted on G2.com.

What problems is DonorHub solving and how is that benefiting you?

It allows for easier donation tracking for each of our staff members, which is especially helpful as they get busier in their missionary work, they probably aren't going to take time to track donations. Review collected by and hosted on G2.com.

ES

Eric S.

State Director

Small-Business (50 or fewer emp.)

5/20/2019

"Solves many of our tedious, time consuming, tasks."

5/5

What do you like best about DonorHub?

DonorHub allows for our book keeping staff to communicate with our front line ministers with the ease of clicking the mouse. We use the add on reporting feature allowing our Staff to not only see what donations they have received, but they also can get reports of their spending allowing them to budget better for the future. Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

Nothing! DonorHub works after hours while our office is closed. there is no need to have to wait on a lagging computer trying to upload while its being used by a staffer. Review collected by and hosted on G2.com.

Recommendations to others considering DonorHub:

Use the Whole TNTWare Suite of products they work together seamlessly. Review collected by and hosted on G2.com.

What problems is DonorHub solving and how is that benefiting you?

We no longer have to spend time running quickbooks reports and emailing them out to our staff. they can see this information at their leisure with the click of a mouse anytime they are available. Review collected by and hosted on G2.com.

JC

John C.

Director, Central Services

Small-Business (50 or fewer emp.)

4/18/2019

"Great product - Great service - Great follow up"

5/5

What do you like best about DonorHub?

DonorHub has enabled our field staff to access their donor details anytime they want 24/7 on their terms and when it's convenient for them. No more requesting or waiting on reports from the home office. It's win-win. Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

I honestly can't think of any negative aspects of DonorHub. Review collected by and hosted on G2.com.

Recommendations to others considering DonorHub:

I would recommend that you work with and implement suggested protocol and related instructions from the DonorHub administration for an overall effective experience. Review collected by and hosted on G2.com.

What problems is DonorHub solving and how is that benefiting you?

Immediate real-time access to donor information is terrific. We love the fact that from the administrative side, we can update the recorded information at the home office and make it immediately available to our field staff. Staff morale is definitely higher because of this. It binds them a little closer to their support partners and allows them to make timely contact in order to stay in touch in an efficient manner. Review collected by and hosted on G2.com.

JT

Joseph T.

HR Director

Mid-Market (51-1000 emp.)

4/19/2019

"Solved a major issue at a great cost"

5/5

What do you like best about DonorHub?

Makes it possible to distribute personal support raising information to staff at a reasonable price Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

Honestly, nothing. It does what we need! Review collected by and hosted on G2.com.

Recommendations to others considering DonorHub:

Highly recommend, it makes Review collected by and hosted on G2.com.

What problems is DonorHub solving and how is that benefiting you?

WE have all our donor information in our CRM but were unable to get it into our staff's hands for them to utilize for their fundraising efforts. DonorHub provided the sync between our CRM and a bunch of compatible personal fundraising tools. We love that we can let our staff use the tool they're most comfortable with. Review collected by and hosted on G2.com.

AK

Arlen K.

Director of Field Development

Small-Business (50 or fewer emp.)

4/23/2019

"Great Product-Good Functionality-Wonderful Service"

5/5

What do you like best about DonorHub?

The increased productivity in our accounting department. Using TnTWare has saved us many hours allowing us to re-allocate tasks and responsibilities within the department. Has been a wonderful gift to our missionaries giving them instant access to their accounts. One of the best IT decisions we've ever made! Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

No complaints. A solution has quickly been found for every bump we've hit. Review collected by and hosted on G2.com.

UR

Verified User in Religious Institutions

Mid-Market (51-1000 emp.)

4/30/2019

"Simple and quick"

4.5/5

What do you like best about DonorHub?

I like that my organization uses DonorHub, because I am able to login, look at my donations, and logout. No hassle! Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

I am not very familiar with this software so I have not explored it thoroughly. This makes me feel like I have to stay to just want I need and that is it. It may provide more ease and access but I have not explored this. Review collected by and hosted on G2.com.

CF

Verified User in Food Production

Small-Business (50 or fewer emp.)

5/4/2019

"Very efficient"

5/5

What do you like best about DonorHub?

I enjoyed the services they delivered on time just the way I wanted it. Review collected by and hosted on G2.com.

What do you dislike about DonorHub?

Nothing about DonorHub I did not find useful. Fast and efficient financial reports. Very wonderful website. I would highly recommend Review collected by and hosted on G2.com.