KS
Kelsey S.
Small-Business (50 or fewer emp.)
"The customer service is incredible and so quick to get back to me whenever I have an issue!"
5/5
What do you like best about DonorDock?

I love utilizing email outreach. It's a great way to communicate with donors, prospects and even volunteers. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

I wish there were more creative templates. Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Thanks for the review Kelsey! We'd love to hear what other types of templates you'd like and can make a point to adding more!

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"This program has been great for our non-profit agency"
5/5
What do you like best about DonorDock?

Easy steps to follow when entering information Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

It doesn't give option of typo corrections Review collected by and hosted on G2.com.

Response from Sarah O'Brien of DonorDock

Thanks for taking the time to leave us a review! You should be able to make typo corrections throughout DonorDock, if this is still an issue please reach out to support and they can help. support@donordock.com

LW
Lea W.
Small-Business (50 or fewer emp.)
"Highly Customizable, Powerful Tool"
4.5/5
What do you like best about DonorDock?

There are so many possibilities for capturing data in order to create meaningful and thoughtful engagement with donors according to amount donated, campaign donated to, as well as other notes and details. It's great for our small organization. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

At first there are so many fields that can be used to capture information, but once you get started you get more familiar with what you will use, and how other fields can be used as well. It's honestly a great tool! Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Great to you have all your data in one place and are capturing impactful information Lea!

AE
Alisha E.
Small-Business (50 or fewer emp.)
"Easy to Use and Great Customer Service"
5/5
What do you like best about DonorDock?

I like so many things about donordock. I personally use the email features the most and find it easy to create! I have experience with mailchimp and klayvio... it is right up there! Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

I would like to be able to edit from the reports- instead of going into each individual record. There have been times that it would be helpful to take people out of a marketing group (in bulk). Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Glad you are loving DonorDock Alisha! The bulk update is a good idea for feature updates and I'll make sure to pass it along. You can also add it as a feature request at the link below, we use this list to focus on what our customers are wanting most!

See how DonorDock improved
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Personal customer service"
5/5
What do you like best about DonorDock?

My brand new nonprofit needed a simple solution for our new CRM to manage donors. Thankfully I found DonorDock because I didn't realize that I also needed a donation page. Having both of those integrated together is a game-changer. The user interface is easy to use and professionally designed for our organization and the donation page is the same for our donors. We've had personalized service from the customer service team even though we're only using the free level currently. When the time is right we will move to the paid service with Donor Dock because if their free service is this great I know the paid version will be stellar. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

I had to think hard here, but maybe if there is a downside to DonorDock it's that it doesn't have integrations into other apps we use like Asana to help maximize our productivity. Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

I'm happy to say we DO have integrations to apps like Asana for you! The link below is to our Asana integration page where you can find the apps we natively integrate with along with thousands of apps you can connect to through Zapier. Happy zapping!

See how DonorDock improved
AJ
Angela J.
Small-Business (50 or fewer emp.)
"Wonderful option for small nonprofits - lots of support!"
5/5
What do you like best about DonorDock?

Donordock has a lot of resources to help you - especially us small nonprofits. The support and resources for learning are wonderful! They have a smaller staff too so they get to know you personally. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

I haven't found any downsides yet but we are definitely still learning. One thing we did have to invest in a different system for was creating raffles but with Donordock's integration feature we are easily able to pull that information in. Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Welcome the wonderful world of CRM coming from Spreadsheets Angela! Let us know if we can help in any way in the future!

SH
Savannah H.
Small-Business (50 or fewer emp.)
"Donordock streams all of your donor engagement needs to one platform at an affordable price."
5/5
What do you like best about DonorDock?

The most helpful thing about Donordock is how affordable it is with all of its amazing features. I was able to cancel our constant contact subscription and payment processor and streamline everything into Donordock which uses Stripe. This has saved our Non-Profit a lot of money and has offered better ways to engage with our donors than our previous CRM which didn't even recognize if we had a new donor. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

I dislike the profile page available to our donors. I wish Donordock had a login page for all donors, not just monthly donors, where they could have their payment information memorized, accessible to change, and contribution statements to view. Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Thank you for the kind words and also for the feedback Savannah! Beefing up the donor portal is a great idea, if you haven't already feel free to add it as a feature request so others can vote on it's priority. Link to requests below!

See how DonorDock improved
Loretta E.
LE
Loretta E.
Director Of Human Resources & Fund Development
Small-Business (50 or fewer emp.)
"DonorDock for Small Non-Profit"
5/5
What do you like best about DonorDock?

DonorDock is very user-friendly and has a lot of functionality, and the creators continue to develop better ways to use the platform based on user data. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

Not much to dislike! Sometimes there are quirky things that happen, though they get remedied very quickly. Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Thanks for the kind review Loretta! We love knowing DonorDock is helping make a greater impact in your nonprofit!

KS
Kelly S.
Small-Business (50 or fewer emp.)
"Simplest Donor Management Tool"
5/5
What do you like best about DonorDock?

Everything is very intuitive to figure out, so I don't have to spend any time training how to do something new. It's simple, easy, and includes a newsletter option so I could get rid of that additional expense. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

Honestly, nothing. They are the greatest to work with so if you ever come across a functionality you wish it had, you simply need to let them know and they make it happen. Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Thanks for the kind words Kelly!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Donordock is awesome for our nonprofit"
5/5
What do you like best about DonorDock?

Its ease of use which makes it easy to train other coworkers for their work in the software. Review collected by and hosted on G2.com.

What do you dislike about DonorDock?

It would be great in the future if there was peer to peer fundraising campaign options. Review collected by and hosted on G2.com.

Response from Rob Burke of DonorDock

Glad you find DonorDock easy to use! We have a voting area for new features, feel free to add or upvote the ones you'd like to see most!

See how DonorDock improved