# OneView Reviews
**Vendor:** Donoma Software  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About OneView
OneView makes it very easy to gain operational as well as technical insight from your Cisco Call Manager and Contact Center systems: from broad overviews to very granular performance metrics. OneView drives insight for operational efficiencies, increased sales, and better customer service. Understanding and optimizing your customers’ experience connecting with your organization is vital. Though there are many different ways to communicate, phone calls remain the conduit that propel an organization’s highest priorities. Performance insight is critical. Now organizations can quickly gain meaningful insights such as: ✔️Call volumes by person, hunt group or department ✔️How many calls abandon before they speak to a person? ✔️Are calls being handled efficiently within a work team – or are a few people carrying the bulk of the effort? ✔️Are various lines staffed according to peak call times? ✔️What are the usage patterns for lines, even phone system resources? ✔️What’s the adoption rate of new call system resources? ✔️How long are they on the phone with your team? ✔️OneView delivers actionable insight for better business decisions.




## OneView Reviews
  ### 1. Call reporting for City Offices

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shawn D. | Director of IT Services, Enterprise (> 1000 emp.)

**Reviewed Date:** June 07, 2019

**What do you like best about OneView?**

The ability to easily trace calls and look for trends on call volumes is helpful

**What do you dislike about OneView?**

The User role names is a hair confusing.  Maybe have definitions on the page when assigning them.  If I assign the wrong role, I can't seem to change it, so I have to delete the user and recreate.

**Recommendations to others considering OneView:**

We had reporting options with Cisco UCCX for call queues, but OneView gives the ability to get the same results across all phones.  It is very helpful

**What problems is OneView solving and how is that benefiting you?**

We are new to OneView, but are using data around call volume trends to support staffing changes.



- [View OneView pricing details and edition comparison](https://www.g2.com/products/donoma-software-oneview/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A23%3A07+-0500&secure%5Bsession_id%5D=69bd9df6-f7c1-4e7a-b27c-2cbc01445afa&secure%5Btoken%5D=b35054e3e07d413d8df04a4ce57871c1fffc711311d22718fcd5a3a0599f4a33&format=llm_user)

## OneView Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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