[ DoneDone Reviews ](https://www.g2.com/products/donedone/reviews) [ DoneDone Reviews ](https://www.g2.com/products/donedone/reviews) # DoneDone Features ##### ## Platform (5) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (6) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Show More ##### ## Communication Channels (1) Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Show More ##### ## Bug Reporting (3) User Reports & Feedback Give users in-app method of reporting bugs and leaving general performance feedback. Tester Reports & Feedback Give testers in-app method of reporting bugs and leaving general performance feedback. Team Reports & Comments Give team members method of reporting bugs and leaving comments on bug status. Show More ##### ## Bug Monitoring (2) Bug History Track history of bug status by application version, date, etc. Data Retention Store bug tracking data for an appropriate and useful amount of time. Show More ##### ## Task Creation (4) Creation & Assignment Create and assign tasks for individual users with details and due dates. Due Dates Set deadlines and milestones for tasks, manually or automatically (based on project templates). Drag & Drop Users can move tasks and change dependencies using drag and drop. Mass Updates Allows users to update multiple tasks at the same time, accross multiple projects. Show More ##### ## Task Management (2) Task Prioritization Set priority levels on tasks so individuals can organize their work. To-Do Lists Each user can view their list of tasks to be completed without having access to other tasks. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Bug Tracking (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp") ClickUp 4.6/5(13,548) ](https://www.g2.com/products/clickup/reviews) [ ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira") Jira 4.3/5(7,909) ](https://www.g2.com/products/jira/reviews) [ ![monday AI Work Platform](https://images.g2crowd.com/uploads/product/hd_favicon/0ecee4762e51bfed79001cde447b63a5/monday-com.svg "monday AI Work Platform") monday AI Work Platform 4.7/5(17,031) ](https://www.g2.com/products/monday-com/reviews) [ View All Alternatives ](https://www.g2.com/products/donedone/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [SLA management](/glossary/sla-management) SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it. [To-Do Lists](/glossary/to-do-lists) To-do lists are organized task lists that help prioritize work and boost productivity. Explore the benefits and best practices of making a to-do list. ##### Categories on G2 [ Task Management ](https://www.g2.com/categories/task-management-software)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Bug Tracking ](https://www.g2.com/categories/bug-tracking) ##### Explore More [ What data privacy and consent considerations should a company think through when choosing a lead retrieval platform so it does not create compliance problems after the event? ](https://www.g2.com/discussions/what-data-privacy-and-consent-considerations-should-a-company-think-through-when-choosing-a-lead-retrieval-platform-so-it-does-not-create-compliance-problems-after-the-event)[ Which is the best platform for managing sales team bonuses ](https://www.g2.com/discussions/which-is-the-best-platform-for-managing-sales-team-bonuses)[ What platform provides secure remote desktop sharing? ](https://www.g2.com/discussions/what-platform-provides-secure-remote-desktop-sharing) [ Best expense management platform for growing companies ](https://www.g2.com/discussions/best-expense-management-platform-for-growing-companies)[ What mobile app is best for business spend tracking ](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking)[ Pros and Cons Details ](https://www.g2.com/products/donedone/reviews?qs=pros-and-cons) Show More [ What data privacy and consent considerations should a company think through when choosing a lead retrieval platform so it does not create compliance problems after the event? ](https://www.g2.com/discussions/what-data-privacy-and-consent-considerations-should-a-company-think-through-when-choosing-a-lead-retrieval-platform-so-it-does-not-create-compliance-problems-after-the-event)[ Which is the best platform for managing sales team bonuses ](https://www.g2.com/discussions/which-is-the-best-platform-for-managing-sales-team-bonuses)[ What platform provides secure remote desktop sharing? ](https://www.g2.com/discussions/what-platform-provides-secure-remote-desktop-sharing) [ Best expense management platform for growing companies ](https://www.g2.com/discussions/best-expense-management-platform-for-growing-companies)[ What mobile app is best for business spend tracking ](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking)[ Pros and Cons Details ](https://www.g2.com/products/donedone/reviews?qs=pros-and-cons)