LJ

Leigh J.

Operations and Development Technology Services Lead

Small-Business (50 or fewer emp.)

5/11/2020

"Simple Ticket and Issue tracking"

4/5

What do you like best about DoneDone?

It's extremely simple for most anyone to use. The learning curve is small and I've been able to train new clients who are non-technical in how to use it in a short training session. While issue tracking systems are simple to explain, many are difficult to manage and setup and are not designed for non-technical people. DoneDone setup was simple, and the adoption of the tool was more a cultural shift than a learning or technical implementation curve. Review collected by and hosted on G2.com.

What do you dislike about DoneDone?

These are primarily for the Classic DoneDone and NOT V2. Issue lists can be overwhelming when a user is part of multiple projects. Limited workflow steps and statuses. Long lists of issues can get cumbersome. Overall the design while very much adaptive and modern feels lacking in UX refinement(version 2 improved this) Reporting is limited in the Classic version, version 2 has improved on this. Review collected by and hosted on G2.com.

Recommendations to others considering DoneDone:

My company has stuck with using the older version, Done Done 2 has addressed many of the issues with workflow in version 2. It does have a bit more complex but the underlying simple easy feel is still there. The strength of this project is the ease of use. Which has made client interactions efficient compared to not using such a tool. While systems such as Jira may have much more robust workflow systems, DoneDone has a focus on facilitating simple communication between issue reporters, fixers, and testers. It is an extremely solid tool especially for organizations that are not familiar with issue tracking as DoneDone does this extremely well with simplicity. Review collected by and hosted on G2.com.

What problems is DoneDone solving and how is that benefiting you?

We needed to have a way of consolidating and coordinating issue resolution. Clients would email or call individuals in the past, with DoneDone they could send the request directly into a "queue". In addition, fixers could see a list of items and communicate status effectively. Clients could also get updates without having to have "direct" contact with the development team and create distractions. Finally, there was a record of what was requested, what the result was, which proved helpful in attributing billed hours to work requested and accomplished and to discover how an issue was resolved (i.e. knowledge repository) Review collected by and hosted on G2.com.

NM

Neha M.

Java Developer

Small-Business (50 or fewer emp.)

2/15/2019

"Quick review"

4/5

What do you like best about DoneDone?

I found it simple, quick, efficient, user friendly. The GUI is eye catchy and attractive. You can manage multiple projects from a single dashboard, so not needed to go to and fro for searching the issues in another project. Review collected by and hosted on G2.com.

What do you dislike about DoneDone?

There's nothing as such, just an improvement which can be taken in account, user usually have stories created in jira or some other website, so user can be able to link the issue to a story, if you can provide that feature, it will be more helpful. Review collected by and hosted on G2.com.

Recommendations to others considering DoneDone:

I would recommend user to use this product as it has various different features. User need not worry about the statistics as it is readily available. Review collected by and hosted on G2.com.

What problems is DoneDone solving and how is that benefiting you?

It gives easy bug tracking and provides graphical representation of the total issues in a project. Review collected by and hosted on G2.com.

NC

Nicholas C.

Chief Technology Officer

Internet

Small-Business (50 or fewer emp.)

5/13/2017

"Issue tracking for your users and your team"

4.5/5

What do you like best about DoneDone?

Intuitive workflow makes onboarding clients a breeze and ongoing operations clear and easy. Review collected by and hosted on G2.com.

What do you dislike about DoneDone?

Sometimes it is hard to change and issue to the correct status but this happens rarely Review collected by and hosted on G2.com.

AR

Alessio R.

Managing Partner

Small-Business (50 or fewer emp.)

5/16/2016

"Simple and effective"

4/5

What do you like best about DoneDone?

We especially love the filtering features and the possibility to open issues by email (both the team and external clients can do so, which makes it a simple platform for ticketing as well) Review collected by and hosted on G2.com.

What do you dislike about DoneDone?

I'd like to be able to gather more statistics about cycle time, and I'd absolutely love a mobile application, which is still not available. Theming would be nice to have too. Review collected by and hosted on G2.com.

Recommendations to others considering DoneDone:

Unless you absolutely need a kanban board, DD is a very good choice for small-to-medium sized teams. Review collected by and hosted on G2.com.

What problems is DoneDone solving and how is that benefiting you?

One of our biggest problems was integrating the task management for the team with issue tracking for problems notified by the clients. Through the usage of DD this is possible and very easy to manage. Review collected by and hosted on G2.com.

GM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/19/2016

"DoneDone has been a great tool to stay on top of simple tasks - especially bug fixes on websites. "

5/5

What do you like best about DoneDone?

I mostly like that I have a dashboard which let's me view all of my issues, while at the same time i van view all open issues, to easily cover tasks for other project managers who may be out of the office. Review collected by and hosted on G2.com.

What do you dislike about DoneDone?

Not crazy about the overall layout. I feel like from an organizational standpoint, there is an opportunity to bucket items within the dashboard, and make it more visually appealing. Review collected by and hosted on G2.com.

AI

Verified User in Internet

Small-Business (50 or fewer emp.)

1/12/2016

"Easy to follow and visually appealing task manager"

4/5

What do you like best about DoneDone?

It's really easy to assign task importance levels, deadlines, and employees. Easy to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about DoneDone?

It doesn't track delinquent tasks or velocity/ rate of completion or timelines for tasks. Data dumping can help, but we're manually filling in velocity by employee and client. Review collected by and hosted on G2.com.

Recommendations to others considering DoneDone:

We love using DoneDone because it is extremely straightforward to setup and easily helps our developers establish all their outstanding tasks by deadline and priority. Review collected by and hosted on G2.com.

What problems is DoneDone solving and how is that benefiting you?

We had issues being able to see all of someone's tasks in one place so they could prioritize. We use Pivotal Tracker for large projects, but for our monthly retainer clients and growth contracts, we needed a system to track tasks and assign people so they weren't searching within multiple Pivotal projects for all their tasks without a clear distinction on what is more important or should come first. Review collected by and hosted on G2.com.