Simple interface, doesnt complicate anything and means my team get things done quickly Review collected by and hosted on G2.com.

Lacks some key features like a lot of custom fields Review collected by and hosted on G2.com.

You can have many different projects and organize your team assigning them only to the projects they care about, so on the team side is very good and the integration with harvest is brilliant Review collected by and hosted on G2.com.

Sometimes we needed to assign tasks o comments to clients, but we didn't want them to see the staff information like comments or tasks between members. So like more control over what clients can see would be good Review collected by and hosted on G2.com.

Helps keep the team focused by having all the information together. Review collected by and hosted on G2.com.

The different response patterns for mailbox tasks (comment, respond to customer) and project tasks. This can be aligned to provide a seamless response pattern. Review collected by and hosted on G2.com.

The ability to add different statuses and view task status's in a kanban view. Review collected by and hosted on G2.com.

The remember me for 2 weeks doesn't always work. Review collected by and hosted on G2.com.

What Iiked the most about donedone is that its very easy to use. You can change the display mode to see different perspective of the all tasks in a project. The way workflow was designed was intuitive as we were able to understand the process in a few days. Review collected by and hosted on G2.com.

What I dislike about donedone is that we need a different business email for every account. As part of the support team we are currently sharing our emails and sometimes its a challenge to find accountability. Review collected by and hosted on G2.com.

Simplicity. Fast. Easy for clients to learn the system. Low entry barrier. Review collected by and hosted on G2.com.

Sometimes a little too simple -- some more ability to change flows when projects are already set up.

Would love an automated way to put hours into tickets (that can be only visible to certain users). Review collected by and hosted on G2.com.

The clean user-friendly interface and simplicity of the product. The fact it is not overwhelmed with additional features and options. Review collected by and hosted on G2.com.

The integration with mail when using mailboxes could be better. Review collected by and hosted on G2.com.

The simplicity and laser focus for their product. Easy to use and straight forward functionality. Review collected by and hosted on G2.com.

Some customization features like a basic custom field or tags where missing when I used it. Review collected by and hosted on G2.com.

That I'm able to manage dev tickets and projects along with customer service tickets. Review collected by and hosted on G2.com.

Wish layout/email reminders, etc were more customizable. Review collected by and hosted on G2.com.

Ease of platform usage, as well as the clean representation of data and tasks/tickets. Really like how clean it looks overall, and how organized our team feels when we are using it! Review collected by and hosted on G2.com.

I haven't had any dislikes - the biggest issue is getting everyone to agree on one system to use (vs using several systems to do the same thing, creating redundancies) - that's not a donedone issue - that's a personnel and leadership situation to deal with! Review collected by and hosted on G2.com.