Layout and features are layed out in a clean flow from the start to the end. Features do not get the way of your work flow. Review collected by and hosted on G2.com.

Nothing at this point - all is going well albeit we have been using it for about a Month now. Review collected by and hosted on G2.com.

I like that you can quickly find all tasks assigned to you under the My Tasks tab. Also, the task cards layout is very logical and its easy to see communication threads between different memebers working on a specific item. I prefer the layout on DoneDone to many other task management applications. Its not as powerful as all of them but to track simple client requests it works well! Review collected by and hosted on G2.com.

It's a little hard to find my tasks when looking at views other than the My Tasks tab. However, from that tab its easy to tell identify the client the task is for so it works out alright. Review collected by and hosted on G2.com.

Slowly moving our customer support channels over from z*ndesk has been an absolute pleasure! DoneDone makes managing multiple brands/channels easy under a single login. I can't wait to see how they continue to evolve the platform. A sincere thank you to the DoneDone team for consolidating our communications! Review collected by and hosted on G2.com.

I have experienced no downside thus far. Review collected by and hosted on G2.com.

DoneDone's combination of project management and ticketing in a straightforward interface is one of the best parts of my day. The tool is robust, makes sense, and has a fantastic team behind it that's responsive to feedback. Review collected by and hosted on G2.com.

I want more DoneDone! It does a lot of things well, but I am excited for updates to allow for more capabilities like storing information about customers, more customizability regarding how tickets are assigned and tagged automatically, and the like. Review collected by and hosted on G2.com.

- Clean UI / UX - it`s really very easy to use this tool. I have tested many other tools full of features but they were so complex to use that the team asked to replace it.

-amazing team/support - they care about customers and listen to our feedback. They are also honest to explain when they don`t have a feature. Review collected by and hosted on G2.com.

Not much here to say. The team is improving the tool on a solid step, and I am pretty sure it will attend their customers in a wide range of industries soon. If I could add something here would be a knowledge base that we could provide to customers and of course integrated with ticket support. Review collected by and hosted on G2.com.

We have been using done-done for over three years and are pretty happy with its workflows and ease of use. We are an SEO and Digital Marketing agency, so we value the ease of design and how simple and intuitive the tool's interface is. We recommended the tool to our friends. I like the comfort of the tool's use, its intuitive interface and its intuitive workflows. Plus, we value its integrations with e-mail for our work automatization. Review collected by and hosted on G2.com.

We wish it was easier to set up the e-mail workflows. Review collected by and hosted on G2.com.

I use DoneDone for two main tasks: having traceable customer service tickets auto-generated from email, and simple task-based project management for a small team. I've found BOTH of these features to be absolutely amazing and indispensable for me, so I would have to say they both are what I like best. Also, the onboarding experiencing and getting your email forwarding and sending setup is probably the best and easiest I've experienced. Oh - and linking project tasks during conversations is genius. Review collected by and hosted on G2.com.

The pricing is really attractive, but I wish they had a package for start-ups and/or very small businesses for less than 5 users to save a bit of money. I would also like to see more things geared at working in single-user mode by yourself rather than a full team. Review collected by and hosted on G2.com.

I like that it does not have thousands of features - just tickets on boards that you can see and sort. It eliminates the friction and help better issue management Review collected by and hosted on G2.com.

Exporting tickets to a spreadsheet could work better. Also the filtering system is slightly overcomplicated - it would be better if it works like filters in the Google spreadsheets Review collected by and hosted on G2.com.

The team at DoneDone has always been quick to respond with any questions I've had. It's a great solution for our customer service needs and they are always improving the user experience. Review collected by and hosted on G2.com.

No real negative comments at this time. I have not tried to use the project management aspect to this product as of yet, so can't really comment on that. And was glad to see they came out with an app recently (in beta) that's a better solution for using this on my phone, rather their responsive website they used before. Review collected by and hosted on G2.com.

The overall platform is suitable for monitoring and tracking project progress and team assignment. It's easy to use and organize. I like the interface and the different options available to view the tables. It's good for multiple projects and team collaboration. Review collected by and hosted on G2.com.

I think the platform's minimal downside is the interface's overall look. Though I like the clean and straightforward, I see that it needs to be upgraded for a more interactive approach. Review collected by and hosted on G2.com.