I love DoneDone's UI, and it's very intuitive for my staff to use the product. Review collected by and hosted on G2.com.

There's nothing that bothers me about DoneDone. It's a great product. Review collected by and hosted on G2.com.

Donedone is easy to use and importantly, very simple to set up and configure. Review collected by and hosted on G2.com.

I honestly don't have anything that I dislike about the platform. Review collected by and hosted on G2.com.

The team are constantly developing new features Review collected by and hosted on G2.com.

A missing feature is memory of email addresses. When you need to email to someone, you start typing out their email address, DoneDone doesn't have an inbuilt memory of previously used email addresses. As I understand it, this feature is being considered for future development? Review collected by and hosted on G2.com.

DoneDone is very easy to use with great user experience and ease of use. It combines project task management with shared email inboxes and a lot of integrations. I use it everyday and the support is amazing. Review collected by and hosted on G2.com.

One feature that I'd like to have is Social media inbox. As support now is also done via social media and not only emails. Review collected by and hosted on G2.com.

I'm frustrated by software with bloated features and prefer simplicity and a better user experience. DoneDone is a great fit. Review collected by and hosted on G2.com.

While I appreciate simplicity, sometimes it can have its drawbacks. The absence of basic features like Milestones does bother me. Review collected by and hosted on G2.com.

DoneDone is very simple to navigate and extremely easy to learn/use. The simplicity helps you to keep your thoughts organized, and it is very flexible in the small details that you don't even know you need until you need them. I'm a power user and highly recommend this product to any/everyone. Review collected by and hosted on G2.com.

I love everything about DoneDone. The only challenge I've faced with it was building the habit of using it more often. It took me a while to overcome my bad habit of keeping all my thoughts in my head. I'm certainly glad I could do so because the simplicity, organization, and clarity that DoneDone provides are invaluable. Review collected by and hosted on G2.com.

we've tried many tools to manage customer enquiries and it turns out many promise but sadly don't deliver. DoneDone has done more than deliver and we couldnt be happier. Review collected by and hosted on G2.com.

I honestly dont dislike anything about DoneDone. Review collected by and hosted on G2.com.

It is not helpful; it's essential to HOA management and maintenance organization. Review collected by and hosted on G2.com.

The learning curve can be a bit steep, but once you're there, it's so helpful. Review collected by and hosted on G2.com.

One of the standout features of Donedone.com is its simplicity and ease of use. The user interface is clean and intuitive, allowing team members to quickly get up to speed with the platform. This can be especially beneficial for teams that are new to project management software. Review collected by and hosted on G2.com.

Although currently mIssing and is very much needed. I checked their public roadmap and it looks like these are currently being reviewed and under consideration for development.

1. Knowledge Bases / Help Docs

2. Ticket portal for Customers

3. Satisfaction Rating on Customer Conversation Emails

4. Role to limit access to a specific set of tasks Review collected by and hosted on G2.com.

For some of our website clients, we offer to manage all their inbound customer support tickets, DoneDone makes it easy for us to manage multiple companies in one dashboard.

But sometimes, we also need the client to be directly involved in resolving tickets, and this, too, is a breeze. Even clients not used to ticket support systems adapt quickly to DoneDone's interface.

Overall, a really lovely tool. Review collected by and hosted on G2.com.

Three things worth mentioning:

1) DoneDone facilitates Saved Replies (canned responses), which is great. However, when you want to insert a saved reply into your ticket message, the UX is slightly poor when you have a lot of saved replies or saved replies with long/detailed titles (which is needed for organizing them when you have a lot). This is because the dropdown window where you select a reply/canned response is narrow and not resizeable. So only the person who created the replies and knows the titles can use these replies efficiently.

2) There is no option for BCC'ing others, which would be useful for our use-case when we want to privately involve someone in a ticket who doesn't have (and doesn't need) a DoneDone account. CC'ing is possible but exposes the recipient's email.

3) Outside of getting a direct response, there is currently no way to know if a recipient has opened your message. Review collected by and hosted on G2.com.