DoneDone provides a simple yet powerful platform for managing projects, tracking issues, and collaborating across teams. I absolutely love using Done Done for managing all of my team's projects and issues. It has streamlined our communication and collaboration process, making it so much easier to track tasks and updates. The shared inbox feature is a game-changer as it allows us to centralize all our communications in one place. Overall, Done Done has greatly improved our productivity and efficiency. Customer support is excellent. Its very easy to create and deploy new project. Onboarding is very intutive. Review collected by and hosted on G2.com.

Done Done has limited customization and flexibility with respect to UI/UX. (e.g adding your own brand colors). It does not have a mobile app. Limited templates and does not have a timer function to record time in the app itself. Review collected by and hosted on G2.com.

The user interface and ease of use: it's accessible to non technical business users within the organization.

The fact that it unifies task management, bug tracking, and customer support is really great. It allows to involve all the departements and corelates the output of each of them. The new task workflow routing is really promising.

I find it particularly suited for IT businesses and Startups like us that prefer async email support over chat. Intercom is way too overrated, so managing the support via email is perfect for us and DoneDone covers that. Another advantage of email support: I we decide to switch tools again in the future, we don't loose anything and all the mailboxes are there. So the implementation is frictionless.

As for managing developer's PR, it has Github native integration, I don't ask for more.

A very well packed set of features. Review collected by and hosted on G2.com.

Not much thing we can complain about.

Surely I will miss the gorgeous Linear UI, Dark Mode and Sprint Cycles our developers loved so much, but at least anyone in my organization can use Donedone.

Here we are more in the Basecamp territory - design wise -, but I see this as an advantage here. Review collected by and hosted on G2.com.

The UI/UX is the best i´ve tried.

I use the mailboxes every single day, 24/7.

Very easy to use and setup the mailboxes.

Integration with Slack is wonderful, as it allows me to get an extra set of notification so i don´t lose any email unresponded.

It has mobile app.. just makes it perfect.

Developers are 100% commited and reply to emails in less than 24h.

Donedone has a bright future. mark my words. Review collected by and hosted on G2.com.

I could use this features:

1 - open email notifications

2 - Forward emails Review collected by and hosted on G2.com.

It's incredibly easy to use, which makes it great for teams that don't want to spend a lot of time learning a new tool. The ability to quickly create and assign tasks, as well as track their progress, is very efficient. Review collected by and hosted on G2.com.

One of the drawbacks of DoneDone is its lack of integration with other tools. Review collected by and hosted on G2.com.

the Mailboxes are awesome and the ticketing support is easy to manage.

The mobile app is very simple and effective to use.

The project features are simple, but complete and super easy again to use, which is a big plus in my case.

The new update is sick!! Ticketing system finally has arrived! Review collected by and hosted on G2.com.

Some custom color would be indeed nice (if we could add a bit more of "customization" to the backend in terms of UI) Review collected by and hosted on G2.com.

Unbloated and simple in comparison with many of the other tools in the market. By adopting a simpler solution, we've made our processes uncomplicated, which we found was the case with alternatives. Aside from the features, the small team behind DoneDone are responsive to making updates to it. Review collected by and hosted on G2.com.

May be too simple for some use cases.

There are a few features on the roadmap which would be very useful for us - such as utilising our own SMTP provider, or BCCing outbound messages - just so we have a copy, and can then be automatically pulled to our CRM. Review collected by and hosted on G2.com.

What I love about DoneDone is the simplicity, it just works! Even my elderly workers can navigate and do everything easily without trouble / training. This simplicity is what every saas needs. We just need a simple and no hassle ticketing system and DoneDone is done! Review collected by and hosted on G2.com.

Honestly, everything we need the ticketing system to do DoneDone can do already, but if we were to be picky and ask for something extra, some kind of read receipt system might be helpful to identify if the recipient has read the message. Review collected by and hosted on G2.com.

We've tested out literally dozens of alternatives for JIRA and finally found DoneDone to be the best among the pack. In contrast to JIRA and many others the interface seems to be really thought-through and fast (no tedious full page-reloads etc.). We especially liked that the interface hasn't been overloaded with complicated distracting features which will also facilitate onboarding new staff. There's also a mobile app which is working quite nicely and even a REST-ful API. Great! Review collected by and hosted on G2.com.

Some things which we found to still be missing are:

* Ability to set the default priority to Medium. Currently if you forget to set the priority, all tickets are created with "Low" priority which isn't really great. But you can get used to it.

* Configurable additional fields. It would at the very least be nice to have a field for a Project ID. We worked around this by prefixing the Project ID in brackets before the Project name.

* Global tags. Currently you can create tags, but it seems they are only per-project. Not really useful. Review collected by and hosted on G2.com.

Donedone is very simple to set up and manage, but don't let the simplicity fool you, it is a powerhouse for managing shared mailboxes, support requests and team collaboration. Review collected by and hosted on G2.com.

Our team uses Monday for project management and as a result the projects feature is the one we use the leas in edonedone. This is not to say it is bad, we just decided to use Monday and sticked with it. Review collected by and hosted on G2.com.

DoneDone has been amazing! It's super easy for my clients to just send an email.

If I want it to be a little more controlled, I can create a form! It's a great tool to have in your arsenal! Review collected by and hosted on G2.com.

Since the latest app came out, nothing. The mobile app was the final piece of the puzzle. Review collected by and hosted on G2.com.