--- title: DoneDone Reviews meta_title: 'DoneDone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 86 reviews by the users' company size, role or industry to find out how DoneDone works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 86 scale: '5' date_modified: '2026-08-07' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # DoneDone Reviews **Vendor:** DoneDone **Category:** [Task Management Software](https://www.g2.com/categories/task-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 86 ## About DoneDone If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before. ## DoneDone Pros & Cons **What users like:** - Users appreciate the **ease of use** of DoneDone, enjoying its powerful API and seamless integration capabilities. (2 reviews) - Users praise the **easy setup** of DoneDone, streamlining workflows and enhancing productivity effortlessly. (2 reviews) - Users commend DoneDone for its **efficiency** in managing complex tasks and workflows seamlessly, enhancing overall productivity. (2 reviews) - Users praise the **powerful and flexible API** of DoneDone, enhancing integration and workflow customization. (2 reviews) - Users value the **time-saving features** of DoneDone, significantly enhancing productivity through streamlined workflows and integrations. (2 reviews) - Case Management (1 reviews) - Customer Support (1 reviews) - Custom Fields (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users find **filtering issues** in DoneDone hinder their ability to efficiently search and manage tasks and projects. (2 reviews) - Users feel the **inadequate filtering** limits their ability to effectively manage and view linked tasks on DoneDone. (1 reviews) - Users find a **lack of tools** in DoneDone, specifically missing HIPAA compliance and advanced sorting/filtering options. (1 reviews) - Users find the search function for past projects to be **not intuitive** , indicating a need for improvement in usability. (1 reviews) - Users note the need for improvements in **subtask handling** , specifically regarding sorting/filtering capabilities for linked tasks. (1 reviews) ## DoneDone Reviews ### 1. Not your average project management / help desk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tamer I. | Senior Consultant, Member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about DoneDone?** DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered by it's creators. The data model and the flexibility of the API, allowed us integrate it with our benefit admin suystem to improve our workdlow and offere additional features to our customers. Additionally, technical support is also one of the best I've seen, where advanced technical questions are answered directly by the creators of DoneDone, and not just the typical canned responses you often get from others. Not only that, but the responses are timely and to the point, with insight you can only get from someone who knows the product's ins and outs better than any one else. By Implementing our unique workflows, our users now use DoneDone to manage complex clients implementations and interactions with hundreds of tasks and subtasks created and or completed every single day. Finally, you cannot beat the pricing model. Other systems we have evaluated offer less flexibility, yet they charge more. No other system we evaluated had an API as powerful and as easy to integrate with our system like DoneDone. **What do you dislike about DoneDone?** As with any product, there is always room for improvement. One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Being HIPAA compliant is a requirement in our business, and unfortunately we cannot take advantage of their powerful mailbox solution since it is not HIPAA compliant yet. Also, our users love DoneDone, and would like to see some added sorting/filtering capabilities when viewing linked tasks, which is how we implement subtaks in DoneDone. **What problems is DoneDone solving and how is that benefiting you?** DoneDone helps us keep track of client implementations, testing feedback and feature requests. There are hundreds of tasks to be performed to get a client up and running on our system, and with DoneDone we can keep track of where we at in the process. It also manages the workflow where a task need to change hands depending on it's state to complete the next step. Also, it allows us to share with our client where we at on key milestones or with special requets. We are able to do by levrraging DoneDone powerful tagging feature and rich text editor capabilities. ### 2. DoneDone Review **Rating:** 5.0/5.0 stars **Reviewed by:** Saksham G. | PPC & SM Ads Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about DoneDone?** DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for improving productivity and managing tasks effectively. **What do you dislike about DoneDone?** I like almost everything about DoneDone. However, sometimes I find it difficult to search for past projects. That feature can be improved. **What problems is DoneDone solving and how is that benefiting you?** DoneDone helps me in managing my day-to-day tasks efficiently. I can track all my tasks and their respective due dates. It's user interface is very clean and visually appealing, making it easy to use. DoneDone also helps me in effortlessly assigning the tasks to my teammates, thus helping in effective communication. ## DoneDone Discussions - [What is DoneDone used for?](https://www.g2.com/discussions/what-is-donedone-used-for) - [View DoneDone pricing details and edition comparison](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553285&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A19%3A50+-0500&secure%5Bsession_id%5D=6d0ce36d-93b8-4a74-bcaa-c6b7dd59c995&secure%5Btoken%5D=af5b8945584e8fcbb4ab9aa10bd2d39480ad6282837486420c0c2b756426d656&format=llm_user) ## DoneDone Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Bug Monitoring** - Bug History - Data Retention **Task Management** - Task Prioritization - To-Do Lists - Project Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **Additional Functionality** - Collaboration Tools - Gantt/Timeline View - AI Copilot - Task Tagging - Spreadsheet View - Task Scheduling - Search/Filter - Email-to-Task Conversion - Project Tracking - Time Tracking - Sub-Task Management - Task Progress Tracking - Third-Party Integrations - Calendar Management - Mobile Access - Task Editing - Reporting/Analytics - Deadline Management - API - Dependency Tracking - Document Management - Assignment Management - Project Planning - Task Board View - Workflow Management - Activity Tracking - Commenting/Notes - Resource Management - Task Import - Dashboard - Access Controls/Permissions - Real-Time Notifications **Communication Channels** - Email to Case - Video Chat **Platform** - Mobile User Support - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top DoneDone Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,075 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,575 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,675 reviews)