DoneDone Reviews & Product Details

DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered by it's creators. The data model and the flexibility of the API, allowed us integrate it with our benefit admin suystem to improve our workdlow and offere additional features to our customers.

Additionally, technical support is also one of the best I've seen, where advanced technical questions are answered directly by the creators of DoneDone, and not just the typical canned responses you often get from others. Not only that, but the responses are timely and to the point, with insight you can only get from someone who knows the product's ins and outs better than any one else.

By Implementing our unique workflows, our users now use DoneDone to manage complex clients implementations and interactions with hundreds of tasks and subtasks created and or completed every single day.

Finally, you cannot beat the pricing model. Other systems we have evaluated offer less flexibility, yet they charge more. No other system we evaluated had an API as powerful and as easy to integrate with our system like DoneDone. Review collected by and hosted on G2.com.

As with any product, there is always room for improvement.

One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Being HIPAA compliant is a requirement in our business, and unfortunately we cannot take advantage of their powerful mailbox solution since it is not HIPAA compliant yet.

Also, our users love DoneDone, and would like to see some added sorting/filtering capabilities when viewing linked tasks, which is how we implement subtaks in DoneDone. Review collected by and hosted on G2.com.

DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for improving productivity and managing tasks effectively. Review collected by and hosted on G2.com.

I like almost everything about DoneDone. However, sometimes I find it difficult to search for past projects. That feature can be improved. Review collected by and hosted on G2.com.

I appreciate DoneDone's simple and easy-to-use interface, which makes managing tickets effortless for our small web design agency providing support and maintenance services for clients. The Ease of Implementation in the setup process was great. Very clear and easy to follow instructions to get the software working for our business. Review collected by and hosted on G2.com.

On the downside, I do find it slightly annoying that we can't better manage the users and companies by groups. I'm sure its a feature that will be added down the line. The new client portal should address this issue. Review collected by and hosted on G2.com.

Support emails and conversations. If you set up your support email correctly then you get all your emails in DoneDone. Then you can easily assign your support team to every support task and manage all problems your customers may face. Then you also can set up a workflow that speeds up your support process. Review collected by and hosted on G2.com.

You can use API and webhook which is great but I would love to see some native apps. I'm a tech person but a lot of customer support rep does not have a tech background and setting up API or webhook can be challenging for them. Review collected by and hosted on G2.com.

As a professional beta tester, I have experimented with over 100 ticket management systems in search of the ideal one, and DoneDone has emerged as the undisputed leader in this field. Equipped with all the essential functionalities, and constantly expanding its repertoire, DoneDone distinguishes itself by its flawless performance every time it introduces new features.

Its interface is a model of clarity and ease of use, designed not only to be visually appealing, but also to ensure an exceptionally smooth and efficient user experience. In short, DoneDone not only delivers on its promises, but exceeds them, providing a robust and reliable solution for ticket management. Review collected by and hosted on G2.com.

I would recommend expanding the methods of communication beyond email. It would be great to have an alternative option to Helpwise that offers functionality just as effective as that provided by DoneDone. Review collected by and hosted on G2.com.

The user interface and experience is what I like best about DoneDone. The interface is intuitive and looks perfect in desktop and mobile and just makes it easy to do the job quickly. Review collected by and hosted on G2.com.

Some of the things they have addressed recently, like the new customer ticket portal. But if I had to wish for more features it would be to expand the integrations and inputs from just email to other social media channels for incoming support. Review collected by and hosted on G2.com.

We have tried out lots of support options and DoneDone is, by far, the best. Super easy to use for our staff and clients. Review collected by and hosted on G2.com.

Wish it integrated with LeadConnector and Gmail.

Wish they offered a "Snooze" feature for emails so we could say "Snooze this to be hidden but then show itself or come back on this date. Review collected by and hosted on G2.com.

DoneDone provides a simple yet powerful platform for managing projects, tracking issues, and collaborating across teams. I absolutely love using Done Done for managing all of my team's projects and issues. It has streamlined our communication and collaboration process, making it so much easier to track tasks and updates. The shared inbox feature is a game-changer as it allows us to centralize all our communications in one place. Overall, Done Done has greatly improved our productivity and efficiency. Customer support is excellent. Its very easy to create and deploy new project. Onboarding is very intutive. Review collected by and hosted on G2.com.

Done Done has limited customization and flexibility with respect to UI/UX. (e.g adding your own brand colors). It does not have a mobile app. Limited templates and does not have a timer function to record time in the app itself. Review collected by and hosted on G2.com.

The user interface and ease of use: it's accessible to non technical business users within the organization.

The fact that it unifies task management, bug tracking, and customer support is really great. It allows to involve all the departements and corelates the output of each of them. The new task workflow routing is really promising.

I find it particularly suited for IT businesses and Startups like us that prefer async email support over chat. Intercom is way too overrated, so managing the support via email is perfect for us and DoneDone covers that. Another advantage of email support: I we decide to switch tools again in the future, we don't loose anything and all the mailboxes are there. So the implementation is frictionless.

As for managing developer's PR, it has Github native integration, I don't ask for more.

A very well packed set of features. Review collected by and hosted on G2.com.

Not much thing we can complain about.

Surely I will miss the gorgeous Linear UI, Dark Mode and Sprint Cycles our developers loved so much, but at least anyone in my organization can use Donedone.

Here we are more in the Basecamp territory - design wise -, but I see this as an advantage here. Review collected by and hosted on G2.com.

The UI/UX is the best i´ve tried.

I use the mailboxes every single day, 24/7.

Very easy to use and setup the mailboxes.

Integration with Slack is wonderful, as it allows me to get an extra set of notification so i don´t lose any email unresponded.

It has mobile app.. just makes it perfect.

Developers are 100% commited and reply to emails in less than 24h.

Donedone has a bright future. mark my words. Review collected by and hosted on G2.com.

I could use this features:

1 - open email notifications

2 - Forward emails Review collected by and hosted on G2.com.