Technical problems are not necessarily broght to an end. Emails are going back and forth but issues are still open Review collected by and hosted on G2.com.

Janne K.

Head of Technology

Information Technology and Services

Mid-Market (51-1000 emp.)

4/27/2023

"Support that works"

5/5

What do you like best about DoiT Cloud Intelligence?

Excellent customer service and really knowledgeable personnel Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

There really isn't much of anything to dislike them Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/27/2023

"IT support ad BigID"

4/5

What do you like best about DoiT Cloud Intelligence?

Fast response time, keep me always updated Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

Sometimes required to provide information that is not relevant to the reported case. Review collected by and hosted on G2.com.

James A.

software engineer

Small-Business (50 or fewer emp.)

4/27/2023

"Vital low profile personal support team"

5/5

What do you like best about DoiT Cloud Intelligence?

Helpful friendly patient advice only a few clicks away. Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

Initially difficult to build up enough trust and confidence to start asking questions. Review collected by and hosted on G2.com.

Verified User in Computer Games

Small-Business (50 or fewer emp.)

4/27/2023

"Great support with knowledgeable experts and quick response time"

4/5

What do you like best about DoiT Cloud Intelligence?

- AWS support works flawlessly so far; requests get forwarded to appropriate experts, response time and quality is great. This comes with no extra cost, for the usual cost of your AWS infrastructure. Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

It's impossible to transfer account support to DoiT when using some sort of account credits (e.g. when using the Google Startup Program). Review collected by and hosted on G2.com.

Kyle Y.

Small-Business (50 or fewer emp.)

3/8/2023

"Excellent service and a great way to quickly get expertise and support on cloud provider tooling."

4.5/5

What do you like best about DoiT Cloud Intelligence?

Having a pool of experts we can bounce ideas off of and go to for trickier support issues. Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

Some of the advanced billing monitoring isn't especially helpful at detecting longer-term trends. Review collected by and hosted on G2.com.

Elad B.

Small-Business (50 or fewer emp.)

4/27/2023

"Getting good support and advice"

4.5/5

What do you like best about DoiT Cloud Intelligence?

response time, solid advice and good service Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

I don't have anything to add, our service was good. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

4/27/2023

"Recently onboarded"

3/5

What do you like best about DoiT Cloud Intelligence?

The ability to automate the distribution of specific reports and have one dashboard to visualise my entire cloud spend. Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

Onboarding could have been a bit more pleasant should DoiT have had the flexibility to enable FlexSave with our company's historical data. Review collected by and hosted on G2.com.

Response from Jennifer J of DoiT Cloud Intelligence

edit

Thank you for your feedback on the onboarding process. We understand the importance of flexibility, including the ability to enable FlexSave with your company's historical data. Our team is actively working on developing more product features. Your input is valuable to us as we strive to improve our services and provide a better onboarding experience. Thank you for choosing us.

Charly H.

DevOps and Cloud engineer

Small-Business (50 or fewer emp.)

4/27/2023

"Very good products and very efficient support"

5/5

What do you like best about DoiT Cloud Intelligence?

Doit helps us, for free, to improve and optimize our AWS infrastructure. FlexSave reduces our fargate bill. Their tool allows us to follow our budgets easily. And

their teams are very responsive and competent. Review collected by and hosted on G2.com.

What do you dislike about DoiT Cloud Intelligence?

Nothing, we are delighted with their services Review collected by and hosted on G2.com.

Response from Jennifer J of DoiT Cloud Intelligence

edit

Charly - thanks for writing about your experience with DoiT. We appreciate your business!