LH

Lynn H.

Small-Business (50 or fewer emp.)

7/27/2023

"Awesome form builder that's changing the face of surveys forever"

5/5

What do you like best about Smore?

I think it's one of the best products I've come across recently. The tool is easy and intuitive to use, and the forms look phenomenal. I'm blown away by how awesome Smore forms are. It's really interactive and my favorite feature is the slider. When you slide the button all the way to the end, It throws confettis. I really appreciate details like these embedded all across the product.

Plus, their tech support is superb. I don't think I've ever come across tech support that's as nice and fast to act than Smore team. Review collected by and hosted on G2.com.

What do you dislike about Smore?

Integration availability are fairly limited, but I've been told that many will soon be updated. Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

Smore has inspired so much creativity in me. I can now experiment with various different interactions and content ideas, and attach them to customer feedback surveys. The have a lot of logics that make building quizzes and complex matching systems really easy to build. I recommend this to anyone who wants to communicate with their customers in a differentiated way. Review collected by and hosted on G2.com.

AS

Adade S.

Small-Business (50 or fewer emp.)

7/24/2023

"Best tool for communicating with your customers."

5/5

What do you like best about Smore?

First of all, Smore allows you to collect unlimited number of responses and build unlimited number of surveys. There are limits to features you can use depending on your plan, but it's still the best in terms of pricing. I absolutely love the attention to detail this product has. The interactions are seamless and so smooth, and it really impressed all our customers. Our customers really appreciate the extra care and effort we put in when asking for their feedback. You can customize it a lot too. I cannot recommend this product more. Keep up the good work, team! Review collected by and hosted on G2.com.

What do you dislike about Smore?

Not a lot, it really has everything I need in a survey builder. If I had to nitpick, it'd be good if I could increase the font size. Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

We use it to collect user feedback on our app. Smore is great because it's mobile friendly and embeds beautifully on our app. When you attach other forms, it redirects you out of the app and creates negative customer experience. Using Smore's design customization feature, we can make the feedback form look like a part of the app. It doesn't disrupt the flow and actually has increased the number of feedbacks our users submit on a monthly basis. Review collected by and hosted on G2.com.

JK

Jaeyoon K.

Lead of Global Business

Small-Business (50 or fewer emp.)

7/12/2023

"Something MUCH more than just a survey"

5/5

What do you like best about Smore?

Smore was extremely fun, yet very easy to use at the same time.

The various templates were very helpful for me to create surveys in a short period of time, and the degree of freedom really allowed me to put my identity into the survey.

The system is very interactive and user-friendly, and I was also able to get a lot of help and valuable feedback through their team for my survey.

This helped my respondents better understand my work and give valuable feedback, something I could never get it done right with Google Form.

I had people answer my survey offline as well, and I was surprised to see how engaged and entertained people were to answer my questions.

Instead of storming through the questions to get it done with, I had people doing the same survey multiple times because they wanted to see the other pages and results.

Smore genuinely adds a whole new depth of value that you cannot find anywhere else. Review collected by and hosted on G2.com.

What do you dislike about Smore?

All of the features are fun and easy to use, but I would like to have more options available for fonts. Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

Surveys always felt like doing homework.

The respondents often see it as time consuming and boring, so it's extremely difficult to get many responses, let alone meaningful feedback.

I always felt very restricted when creating one as well, as the options were too limited to make it less boring.

Often times, I had to send out surveys knowing well ahead that it would not be able to generate meaningful outcomes.

I believe Smore resolves all those problems at both ends.

- If you're making the survey, you have access to tons of templates and options to make your survey unique. You'll find yourself willingly putting in more time and effort to give your survey your identity, similar to when you are creating your very own video game character.

- If you're the respondent, you'll be amazed to see how entertaining answering surveys can be. It will feel as if you were telling a review of a fun movie that you just came out of. Review collected by and hosted on G2.com.

CY

Changhyeon Y.

Business Intelligence Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

7/14/2023

"Interactive Survey Platform - Exciting for a new era of survey"

5/5

What do you like best about Smore?

1. Best part is that everything is non-coding. So anyonce can build his/her interactive survey in whatever format he/she wants easily and quickly.

2. The survey screen size automatically adjusts to the device, which is really conveninent since I don't have to worry how it will show in different platforms.

3. Survey Analytics are already provided, which enables the user to think what deeper insights he/she can get. Review collected by and hosted on G2.com.

What do you dislike about Smore?

No downsides but rather I would give recommendations to Smore.

1. Maybe it would be nice to embed an automatic recommendation system for the survey questions that the user writes down. So if a user writes a question, SMORE analyze the question and recommend a better way to phrase the question that will increase the reply % (something like CHAT GPT recommendation)

2. The analytics can be a bit more deeper and data scientific. Currently, the analytics is only descriptive (which is not bad). Maybe figuring out a way to provide a prescriptive / predictive analysis through the analytics service can be a X-factor. Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

The reply % when survey is sent out is the biggest problem. Because surveys made with traditional platform are really not fun to play with, it didn't have the X-factor to drive people into the survey itself, thereby decreasing the reply %.

However, SMORE provides an interactive survey which actually can make people feel like playing a game while doing the survey. This motivates and drives in the people, thereby increasing the reply %. Review collected by and hosted on G2.com.

JH

Joanna H.

Small-Business (50 or fewer emp.)

7/14/2023

"Powerful Form with the advanced in-app analytics"

5/5

What do you like best about Smore?

Smore has really strong and powerful analytics. Every other form builder I've seen has a pretty basic data summary feature. It just visualizes the statistics for the responses. But Smore's analytics shows me the CTR, the referrer, and the drop-off flow of every form I build. This is extremely helpful and useful for optimizing my surveys. From my first interaction, I sensed this company's heartfelt mission to not just alleviate, but genuinely comprehend users' pain points. Their thoughtful, nuanced approach translates to a service that is so much more than just a tool; it's a personalized solution tailored to individual needs. It's this remarkable empathy and depth of understanding that transformed me into a true fan. They have created a service where the aim is not just to meet expectations, but to surpass them, demonstrating an extraordinary dedication to the customer. Review collected by and hosted on G2.com.

What do you dislike about Smore?

Can't edit multiple forms simultaneously Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

We conduct large-scale customer feedback surveys. And as every person who has ever done a customer survey knows, it's so hard to get people to answer. We're always thinking of ways to optimize our surveys, so we're distributing it to the right audience and the survey flow is not too uncomfortable for the respondents. Usually, that takes a lot of guess work. With Smore, we were able to track the actual data and make data-based decisions. Review collected by and hosted on G2.com.

TM

Taniqua M.

CEO

Human Resources

Small-Business (50 or fewer emp.)

7/14/2023

"Effortless and easy, high quality and differentiated"

5/5

What do you like best about Smore?

Used it to create sign-up forms for corporate events.

Best way to offer a luxurious customer experience at a budget. It really made our customers/attendees feel like they were attending a special event.

The forms are very customizable, but it actually looks very nice without having to customize it very much. Just used one of their templates which already had beautiful graphics included. Review collected by and hosted on G2.com.

What do you dislike about Smore?

It's mobile-friendly which is nice, but would also like a PC layout to be offered. It shows up a bit narrowly on a PC screen. Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

I'm a small business owner. Sales is difficult, customer satisfaction and customer experience is critical. And also resources are very limited. If we can provide a slightly differentiated something, it can convert to a huge win. Doing a bit more to make the customers feel valued.

Smore forms does exactly that. I use Smore to build all our event registration forms now. It's very appealing and attractive. And I don't need to do anything more to achieve that. I just use their templates and modify the questions a little, and I have a fully customized form that looks like I built it from scratch. It might not feel like much to have a beautiful and interactive form, instead of a plain one. But it ties everything about your brand and your customer service together. If you need that differentiating factor to give you an edge for your brand, this is highly effective. Review collected by and hosted on G2.com.

CW

Chris W.

Mid-Market (51-1000 emp.)

7/10/2023

"Way way better than Google Forms"

5/5

What do you like best about Smore?

It's fun to make and fun to use. I've used a lot of Google forms for work and school, and they just end up looking and feeling so boring - no matter what I do.

Smore is just a lot more interactive and fun, and that results in more answers.

+ their team & CS is great, very responsive & helpful. Review collected by and hosted on G2.com.

What do you dislike about Smore?

It would be nice to see maybe a limited or preview version of the data that I collect before moving to the paid plan. A limited trial or reduced version of the analytics might have been a good touch. Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

It's really tough to get feedback from customers or after events. Half of the reason for that I think is no one wants to do another survey that feels like it is just meant for someone else (the person receiving the analytics) and there is often little thought or care/effort put into the actual receiver or person filling out the form.

By making the forms a lot easier and more fun to go through - as well as making the process of making the form simple and easy to use, it's both been time saving as well as getting better responses. Review collected by and hosted on G2.com.

JJ

Joon J.

Small-Business (50 or fewer emp.)

7/31/2023

"Survey tool tailor-made for Korean customers"

4/5

What do you like best about Smore?

When it comes to polls or surveys in Korea, Google Forms or Typeform makes it hard to give the aesthetic / linguistic format tailored to companies targeting the MZ generations. Smore forms drastically improves the completion rate of every survey we have conducted with our customers. Review collected by and hosted on G2.com.

What do you dislike about Smore?

Nothing to dislike yet - but if i were a dev for Smore, I would consider gradually adding more customer-targetted SaaS tools / plug-in / communication tools to contribute to company's scalability - where the company could use Smore for more than surveys. Review collected by and hosted on G2.com.

현

현진 .

Small-Business (50 or fewer emp.)

8/8/2023

"Free unlimited response! but powerful than everything"

5/5

What do you like best about Smore?

Smore is an exceptional survey software that exceeded all our expectations. The tool is user-friendly and highly valuable for data collection and analytics. The freemium option allowed us to fully explore and test the tool without any limitations, providing us with a great experience before committing to a paid plan. Review collected by and hosted on G2.com.

What do you dislike about Smore?

Throughout my experience using Smore, I have been consistently impressed by the continuous improvements made to the product. Review collected by and hosted on G2.com.

What problems is Smore solving and how is that benefiting you?

Smore is an excellent survey tool, particularly for customer-focused surveys. I initially used the free plan and found it to be sufficient for my needs. However, as I became more familiar with the platform, I desired access to its advanced design customization features and upgraded to a paid plan. I have been extremely satisfied with Smore ever since. Review collected by and hosted on G2.com.

JH

jongwan h.

Mid-Market (51-1000 emp.)

8/1/2023

"Beautiful and seamless surveys"

5/5

What do you like best about Smore?

Smore surveys are smooth and beautiful like a Swiss watch. It comes with a lot of versatile pre-designed templates, but quite frankly I found the default design already perfect. It's modern and sleek, and artful in its minimalism. Our brand is quite rather about the aesthetics of the materials we publish including website, forms and even emails. Smore satisfies all of our criteria. Review collected by and hosted on G2.com.

What do you dislike about Smore?

I would like it to be optimized for PC/tablet view, but Smore does not support full screen view yet. Review collected by and hosted on G2.com.