JE
James E.
Mid-Market (51-1000 emp.)
"Excellent Document Management Platform"
5/5
What do you like best about DocuWare?

Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some of the methods you need to use to transform the data in the workflows can be cumbersome, but they are constantly improving it and making it better. Review collected by and hosted on G2.com.

LP
Laurie P.
Small-Business (50 or fewer emp.)
"Software that is adaptive to the situation"
4.5/5
What do you like best about DocuWare?

DocuWare Viewer & annotation tool- it is easy to see the document and write notes on it

Workflow - keeps us so organized. We especially like the reminders emails.

The search tool is such a time saver. Compare the last few invoices from specific vendor is so fast. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Setting up permissions got complicated.. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare
Edit edit

Hello Laurie,

Thank you for taking the time to share your experience with DocuWare on G2. We appreciate your valuable input, and we're so glad to hear that our software has been helpful in your organization!

It is great to see that the DocuWare Viewer & annotation tool, Workflow, and search tool are making your document management more effective and efficient.

We understand that setting up permissions can sometimes be a bit complex. Your feedback is essential in helping us make improvements in our software.

We truly appreciate your review and insights, Laurie. If you have any other questions, suggestions, or require any assistance, please don't hesitate to reach out to us at customer.feedback@docuware.com.

Thank you,

Sarah

Larry S.
LS
Larry S.
President
Small-Business (50 or fewer emp.)
"I have used DocuWare for 27 years."
5/5
What do you like best about DocuWare?

I can easily file and index my documents along with finding them when I need them. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I haven't found anything that I needed that hasn't worked for me. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare
Edit edit

Thanks so much for taking the time to review DocuWare. We appreciate your support and positive feedback. It's great to hear the our solution is working so well for you and your customers. Thanks again for your input.

EO
Enrique O.
Mid-Market (51-1000 emp.)
"My Genuine Review of DocuWare"
5/5
What do you like best about DocuWare?

DocuWare's Workflow Manager boosts efficiency through streamlined processes Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

One drawback is DocuWare's absence of dashboards and reporting tools, limiting real-time insights and analytics. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare
Edit edit

Thank you so much for taking the time to review DocuWare. We're so happy to hear that our solution eliminated the obstacles and wasted time caused by manual processes. We love hearing from our customers and appreciate your feedback. Every DocuWare version contains new features that have been added because of technology advancements and customer requests. If you have suggestions for improvements, please reach out to us at customer.feedback@docuware.com.

ND
Nathan D.
Mid-Market (51-1000 emp.)
"DocuWare Review"
5/5
What do you like best about DocuWare?

Digital storage and workflow integration with various applications. web and merge forms along with indexing Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some applications / functions need development and although it DocuWare takes that very seriously, it is still time restrictive until changes come and when they do they are not backwards compatable with previous verisons. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare
Edit edit

Thank for your review. We're glad to hear that your company is benefiting from our solution's secure storage and easy retrieval, workflow integration and electronic forms capabilities. Each new DocuWare version features improvements based on technology advancements and input from our customers. Issues caused by a lack of compatibility with previous versions are not typical. Please reach out to us at customer.feedback@docuware.com to let us know more about your concerns.

César J. F.
CF
César J. F.
Docuware Consultant (Cloud and On-Premises)
Small-Business (50 or fewer emp.)
"I have more than 10 years working with docuware."
4/5
What do you like best about DocuWare?

Forms, Workflows is easy and fast to configurate. Is a tool very very stable. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Price is expensive comparative others tools. There are little focus on the South American market. the user interface with the user when there are a large number of tasks to process needs to be improved. The API documentation needs to be more complete.It could have a module with statistical graphs. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"My opinion after months of use"
4.5/5
What do you like best about DocuWare?

What I like most about Docuware is the large number of utilities it has, such as integration with Office365, intelligent automation through trays, folders, scanner, Outlook, and more. Ease of creating trays according to the type of document. It is also possible to integrate with DocuSign to sign documents electronically. A tool with which several administrators can work in real time and is very functional. The document search is also very useful. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The price is not cheap, so it is recommended to implement it only in companies with a high volume of activity and that can afford it. The other part I don't like is: employees have to agree when writing the names of the companies, CIFs, and other fields. Because if you add documents from the same company but there is a difference in the CIF due to a space or a period, when searching and filtering those documents, you will have two different companies. The other disadvantage is that all documents are stored in the cloud and you have no control over them, other than trusting the servers used by Docuware. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare
Edit edit

Thank you very much for taking the time to analyze DocuWare. We are pleased to know that your company benefits from the integration of our solution with Office 365 and DocuSign. Also, that your administrative staff is benefiting from its capabilities. The standardization of index data, such as VAT numbers or company names, ensures that your documents are correctly filed in the electronic file cabinet so they are easy to find without performing multiple searches for the same document. Our customers consider that our product is fairly priced in relation to its extensive functionality, flexibility, and scalability. In most cases, they recoup the investment in a few months. In fact, your company has full control over its documents. Your clients' data is strictly separated from the DocuWare system and, of course, also from other clients. If at any time we can assist you, contact us at customer.feedback@DocuWare.com.

Marcelo S.
MS
Marcelo S.
Diretor
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Although very powerful, it is easy to implement, use and maintain."
5/5
What do you like best about DocuWare?

Easy of use, set and integrate. Is complete. You can handle documents, content and processes. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Restrictions with Oracle database and Dell Centera storage. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare
Edit edit

Hello Marcelo!

Thank you for sharing your positive experience with DocuWare. We're thrilled to hear that you appreciate the ease of implementation, use and maintenance of our platform.

Regarding your concern about the restrictions with Oracle Database and Dell Centera storage, we want to clarify that we made the decision to discontinue support for those systems to optimize our overall product development. Rest assured, we are committed to supporting our existing customers during the transition to our recommended, supported systems. We believe this approach will enable us to deliver an even better product and user experience for all of our customers.

We appreciate your honest feedback and are grateful for your understanding. If you have any questions, please don't hesitate to reach out to customer.feedback@docuware.com.

Best Regards,

The DocuWare Team

LH
Layton H.
Mid-Market (51-1000 emp.)
"DW Review"
4.5/5
What do you like best about DocuWare?

AI and Intelligent Indexing. The Red, Green and Yellow bars. The Triggers-E-mails. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The Portal Ingterface Could be more clorful Review collected by and hosted on G2.com.

JS
Jeff S.
Mid-Market (51-1000 emp.)
"Simple and Powerful"
5/5
What do you like best about DocuWare?

Simple user interface, most features do not require a client installation. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some features are lacking, such as forms and some options in workflows. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare
Edit edit

Thank you so much for taking the time to review DocuWare. We're glad that our solution fits the needs of your organization so well. It's great to hear that you're happy with DocuWare's intuitive user interface and its task management and secure storage capabilities. We love hearing from our customers. If you have suggestions for product enhancements, please reach out to us at customerfeedback.docuware.com.