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UM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

8/6/2024

"Secure, organized and easy to use"

3.5/5

What do you like best about DocuWare?

DocuWare is very easy to use because of its user friendly UI. It makes accessing documents quicker. Also, the workflow feature is very helpful in easing out things. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It is difficult to setup for initial use. Also, it is very time consuming to learn all the complex components. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello!

Thank you for your feedback and for sharing your positive experience with DocuWare's user-friendly interface and workflow features. We're delighted to hear that our solution is streamlining your document management processes and helping you move away from paper-based systems.

Regarding the initial setup and learning curve you mentioned, we understand that getting started with a new software system can be challenging. DocuWare offers a variety of configuration options and application-specific templates to help simplify the setup process. These templates can be customized to meet your specific needs.

For a more tailored setup, we recommend working with one of our 800 partners or DocuWare Professional Services. Our experts can assist in configuring the system to ensure it's easy to use and aligns perfectly with your business requirements.

We're here to support you every step of the way and want to make sure you get the most out of your DocuWare investment. If you need further assistance or have any questions about customizing your system, please do not hesitate to reach out.

Best regards,

The DocuWare Team

MR

Mary R.

Benefits Analyst

Small-Business (50 or fewer emp.)

8/5/2024

"Docuware review"

3.5/5

What do you like best about DocuWare?

Great for colleague sharing and ensuring accuracy Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Nothing much maybe the pricing model could be changed Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello Mary,

Thank you so much for taking the time to provide us with your valuable feedback. We’re thrilled to hear that you are enjoying DocuWare.

Regarding your comment on our pricing model, we greatly appreciate your input and we continuously strive to ensure our pricing reflects the value and benefits our solutions bring to our clients. Rest assured, your feedback will be taken into consideration as we evaluate ways to enhance our offerings.

Thank you for choosing DocuWare to support your document management needs.

Please do not hesitate to reach out if there's anything additional we can help you with.

Warm regards,

The DocuWare Team

UW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

9/10/2024

"Easy storage place for organization"

3.5/5

What do you like best about DocuWare?

We use Docuware as a virtual storage shelf for organization. Its easy to use coast to coast. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Wish it integrated with more software. We will outgrow it. Review collected by and hosted on G2.com.

CW

Craig W.

Mid-Market (51-1000 emp.)

8/10/2023

"DocuWare Ever the Same and Ever Evolving"

5/5

What do you like best about DocuWare?

DocuWare has always been the most outanding system to store and manage files and information.

I call it, 'The Perfect Library" where nothing is lost, everything is secure and those needing access are granted access using connections to existing security. For the last 25 years it has kept a solid grasp of their Document Management foundation and expanded the DocuWare world without comprimise.

DocuWare is simple to begin and offers a highly advanced capability which improves how information is captured, used, integrated and delivered. DocuWare's ability is not limited to a single set of connections but an open design allowing the design of highly advanced multiple connections which are then used by the average user on a day to day basis.

DocuWare begins with capture and ends with a well organized system that can be used to move images, data, messages and information in a ballet of workflows all designed to connect and integrate easily into existing systems and ready to connect to future systems. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Innovation comes as such a rapid pace that it is difficult to absorbe all of the additions and capabilites as they are developed. There are news letters, blogs, videos etc but I had a magic wand I would create a common entrace way that summarizes all of this information and links to the complexities in commonly defined groups. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

The main issue I see in our industry today revolves around delivering the right information to the right people and securing ALL of the information from everyone else. The primary DocuWare system is focused in the center of a large enterprize with nearly 12,000 named users and just short of 1 billion images. This information must remain secure, not only as common groups such as office workers but the information but also be internallly filtered so that certain types of documents are highly secured to only a select few. DocuWare, working with Active Dicrectory and other security connections allows the IT team to simply add the users to their network in the propler places as they always do with a new employee. DocuWare talks to these user directories to find their connections to DocuWare and the things they are allowed access to. Keeping all information secure is number one.

Secondly DocuWare allows for linking and buidling upon already existing data so that users are not limited to the data captured at time of document storage. The abiliity of DocuWare to improve the index information and provide a 2 way connection to outside data has allowed for the simple development of a connection between 2 unrealated processes. For example. Users looking at a GIS map representation of sites the organization manages is linked to DocuWare and users can automatically be taken to the documents and information in DocuWare that is realated to the site. This ability has been simple and is a feature that is built into DocuWare and available to every user. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/25/2023

"I Can Find Anything"

5/5

What do you like best about DocuWare?

The best thing about DocuWare is when things are labeled correctly, I can find any document with the metadata and/or full-text search across 25 locations, 5 business units, and 900 employees. It is the ultimate self-service for pulling employee records, sales contracts, maintenance agreements, statements of work, or anything, for me, going back 18 years. For the folks importing and labeling documents, there are integrations and on-ramps making import simple and between intelligent indexing, click, indexing, OCR, AutoIndex, and workflow capturing your metadata is quite simple and easy. I use DocuWare quite literally every day. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

In 15 years I haven't identified a downside that hasn't been addressed over time. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Initially, the problem we were solving was streamlining order processing. We were creating multiple copies of thick order packets in 2005-06 and at that time we were very regional, but as we opened offices that people weren't driving between everyday or even weekly, it became a major slowdown to process orders. By implementing DocuWare we are able to have control and transparency of the process from the time it is submitted, thru order processing, lease approval, purchasing, shop, logistics, and delivery to the customer. By having this kind of insight, collaboration, and parallel processes we were able to reduce our Order to Cash cycle by about 50%. In addition to Order Processing, other departments have adopted DocuWare over the years leading us to be 100% paperless. Anything that is a business record has a place to be archived in DocuWare Review collected by and hosted on G2.com.

UL

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

8/5/2024

"Easy to use, secure, and quick"

4/5

What do you like best about DocuWare?

Availability of alternative file types for documents upload.

Documents preview and UI.

Use of efficient database to store data. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Bad OCR.

Less efficient integration with other systems. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello,

Thank you for taking the time to review DocuWare and for highlighting the features you appreciate, such as the versatility in file type handling, document preview, user interface, and our efficient database system. We're glad to hear that these functionalities are contributing positively to your document organization and reducing the risk of document loss.

Regarding your concerns about OCR performance, the accuracy of OCR can greatly depend on the quality of the scans and the specific settings used during the OCR process. DocuWare’s OCR is designed to deliver good results in over 24 languages globally. If you are experiencing less-than-ideal OCR results, it may be helpful to review the scan quality or adjust the OCR settings to better suit your specific documents. Our support team (support.americas@docuware.com) would be happy to assist you with optimizing these settings for improved accuracy.

As for the integration capabilities, we are sorry to hear that they have not met your expectations. DocuWare offers a variety of integration options including direct interfaces for major applications like Microsoft Outlook, Microsoft Teams, and SAP. We also provide configuration-based connections, connectors on a modern iPaaS platform for low-code integrations, and REST-based programming interfaces. If there are specific systems you're looking to integrate with, we recommend reaching out to our support team or one of our 800 partners who can provide guidance and help tailor the integrations to better fit your needs.

We strive to support our customers in every aspect of their experience with DocuWare and are here to help you resolve any issues you encounter. Please don’t hesitate to get in touch if you need further assistance or have additional feedback.

Thank you again for your feedback, and we look forward to assisting you in achieving an optimal setup with DocuWare.

Best regards,

The DocuWare Team

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/5/2024

"Extremely well"

4.5/5

What do you like best about DocuWare?

It was easy to use and made my life really simple. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The interface could be a bit cleaner form a UX perspective Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello and thank you very much for taking the time to leave us a review. We are glad that DocuWare has helped make your life easier!

We also appreciate your feedback regarding the user interface.

We are always looking for ways to improve our product and UX is an especially high priority. Please be assured that your comments regarding the interface design will be passed on to our development team for consideration in future updates.

Best wishes,

The DocuWare Team

KC

Kyle C.

Small-Business (50 or fewer emp.)

8/18/2023

"Automates any paper process!"

5/5

What do you like best about DocuWare?

DocuWare allows me to keep track of orders without having to track down POs, Invoices, etc. The status of every order is right at my fingertips! If there is a billing question, I can find the order information in seconds, rather than having to search through a physical file cabinet and hope that the documents are correctly organized. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The web forms do not give us a lot of options for customization. The appearance is clunky at best, especially for a web form in 2023. I would lofe to see the ability to customize the fonts for fields, as well as a better way to structure the form than snap to place. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for your review of DocuWare. We're delighted to hear the our solution has reduced the time it takes to respond to billing questions and simplified invoice processing at your company.

We appreciate hearing from our customers because their input is always considered as we plan which new features will be available in the next DocuWare version. We will be passing your suggestions on to our product team. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

ES

Edward S.

Solutions Architect, Owner

Small-Business (50 or fewer emp.)

8/9/2023

"DocuWare for president of the world!"

5/5

What do you like best about DocuWare?

If you can logically explain an idea there is a way to make it happen with DocuWare. With the addition of Make as a connected integration platform, the possibilities are literally endless. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The lack of features and functionality on the mobile app. I think there is a ton of room for improvement in this area and the demand for improvement will be increasing over time. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're happy our solution has improved order processing at your company and contributed to a better experience for your customers. We appreciate your feedback on the functionality of the mobile app and will pass your comments along to our product team. If we can ever be of assistance please reach out to us at customer.feedback@docuware.com.

CA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/17/2023

"Innovative and robust document management platform"

5/5

What do you like best about DocuWare?

We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search function makes it easy to quickly find any file, which saves valuable time. In addition, integration with other systems, such as ERP and CRM, improves interdepartmental communication and information management. Finally, remote access and real-time collaboration will improve efficiency, allowing you to work more agile and respond quickly to the company's needs. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Like any document management system, setting up the workflows can be difficult at first, but once you get used to the new vernacular it's great. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello! Thank you very much for your review.

We're delighted to hear that you appreciate DocuWare's document management platform.

We recognize that setting up workflows can initially be a challenge and we are continuing to work on improving this process and shortening the learning curve.

It's fantastic to learn that DocuWare has been instrumental in saving time and money for your company, particularly when processing AP invoices. We remain committed to offering the best possible solutions, and your feedback is essential in ensuring that.

Thank you once more for your kind words and support. If you have any additional suggestions or need assistance, please don't hesitate to contact us.

Best Wishes,

DocuWare