Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Definitely recommending"
5/5
What do you like best about DocuWare?

DocuWare has definitely been very helpful with completing tasks and time management. I am mostly pleased with the easy navigation and use, it also helps that it's not a headache to get any questions or concerns addressed. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I honestly don't have any complaints so far. Review collected by and hosted on G2.com.

Dayna P.
DP
Dayna P.
Founder
Small-Business (50 or fewer emp.)
"User friendly"
5/5
What do you like best about DocuWare?

A lot of software available now. It generate no real sense of satisfaction all AI generated, but with DocuWare it's authentic, very simple to use and provides excellent quality on a daily basis. It's apart of my business success. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Not applicable at this time, but will definitely voice my concerns in the future, if anything changes. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Dayna,

Thank you for your fantastic review! We are so glad you are enjoying DocuWare. We hope to continue to provide you with the best service you deserve.

Best Wishes,

The DocuWare Team

Tom B.
TB
Tom B.
Solutions Engineer
Small-Business (50 or fewer emp.)
"A Game Changer for Document Management"
5/5
What do you like best about DocuWare?

I love how user-friendly the interface is. The capture and indexing with their intelligent indexing are very accurate. Once the workflow is built, it's a very easy process for users and approvers to complete tasks. Being able to integrate with current systems and customizing the platform to fit our needs is very important. The system is used daily to complete multiple tasks. It was very easy to implement into our organization. And if we have any issues we have a direct line to Support. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

If I could think of one downside, it would be the limited offline functionality. Even though the platform has a mobile app, it is challenging sometimes to work with documents when off-line. This is a situation that rarely happens. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Small-Business (50 or fewer emp.)
"Lead Generation"
5/5
What do you like best about DocuWare?

user-friendly interface, seamless integration with other business applications, robust workflow automation capabilities, strong security features, and the ease of document retrieval and management Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

limited customization options, occasional indexing issues Review collected by and hosted on G2.com.

SM
Said M.
recruiter
Small-Business (50 or fewer emp.)
"Great experience!"
4.5/5
What do you like best about DocuWare?

It is very helpful and easy to use. I really liked it. It has a lot of features Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

May take a little time to load but overall a great service Review collected by and hosted on G2.com.

Kuntal B.
KB
Kuntal B.
Information Technology Infrastructure Specialist
Small-Business (50 or fewer emp.)
"A leading document management platform designed for business of all suze"
4.5/5
What do you like best about DocuWare?

Workflow automation allows to create automated workflow that can handle complex business process Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Complex customization process for users to understand Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Kuntal,

Thank you very much for your review. We are glad to hear that our workflow automation features are helping you simplify complex business processes.

We'd love to hear more about your experience with the customization process. We are always striving to improve our service and our support materials and would be very grateful for your candid feedback on how we can better serve our customers. Please contact customer.feedback@docuware.com with your insights.

Thank you again,

The DocuWare Team

Verified User in E-Learning
UE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Excellent platform"
5/5
What do you like best about DocuWare?

The easy of use and layout. Its designed to be user friendly. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Nothing yet. I'm still trying aspects if DocuWare. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Keeps me well organized"
2.5/5
What do you like best about DocuWare?

I like how user friendly DocuWare is and that it can be used on a mobile device for on-the-go poeple like myself. The upsides of DocuWare is the flexibility and customization for me. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It takes a little bit to get used to, so may not be user friendly for not so tech savy individuals. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Docuware is an Amazing Product"
5/5
What do you like best about DocuWare?

I think one of the best tools built in to Docuware is the forms. I have created many internal forms and some customer facing ones. This allows us to collect data from clients that we need to be at our Best. We are a mid sized Office Equipment dealer and we use these features for many facets of our business. We make network survey forms that allow us to get the info we need to configure the machines before delivery. It makes for a smooth transition when swapping out machines. We recently made Customer referral forms as well where customers we recently did business with us can refer someone they think might be interested in our products and services. The usefullness of this product is limitless! Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There aren't many things I don't like about Docuware, but the learning curve can be a bit much for some people. Granted, they do offer their university to learn their products, but it may be challenging to some people as it is technology based skill building. I have a Bachelor's Degree in Networking and Telecommunications and I still find some of the subject matter challenging. The plus side to all of this is that their support is unwavering and very helpful. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Aasy to use full featured document management and workflow platform"
5/5
What do you like best about DocuWare?

DocuWare's layout is very simple which contributes to the platforms ease of use and fast adoption rate.

It has the necessary integration with email, office etc as well as search capabilities to allow me to continue working in the application I am in (i.e. email, ERP, HR, Office) yet still store and go find documents in DocuWare quickly and easily.

It does an excellent job indexing information from documents and then leveraging that information to kick off a workflow or simply making that information available to upload into other systems.

DocuWare is a blank slate so while one could set it up on their own I would recommend having a professional Service engagement do the implementation. DocuWare can handle very complex workflows and so it is best left to experienced professionals. That being said it is quick to implement Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It does take time to learn how to administer and build out new workflows. However, that is true for any application so I don't consider it a big deal. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello,

We appreciate you taking the time to share your experience with DocuWare on G2. Your feedback is valuable, and we're thrilled to hear that you find our platform easy to use and feature-rich!

It's fantastic to know that our simple layout has contributed to an easier adoption of the platform. Our goal is to provide a user-friendly experience, and it’s wonderful to hear that we're meeting your expectations.

We also appreciate that you find our integration with other platforms convenient for working in different applications. Delivering seamless integrations is essential for us to help our users work efficiently.

While it might take some time to become proficient in administering and building out new workflows, we strive to make DocuWare as intuitive as possible and offer a wide range of user guides and helpful materials to help you learn more efficiently. Our dedicated support staff is also always available to assist you with any questions or difficulties you may experience.

If you have any questions, suggestions, or need assistance, feel free to reach out to us at customer.feedback@docuware.com.

Thank you once again for your review.

Best Wishes,

The DocuWare Team