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JM

Jeff M.

Small-Business (50 or fewer emp.)

11/12/2020

"Bring our Office into the 21st Century!!!"

5/5

What do you like best about DocuWare?

Always being able to get assistance whenever needed... The ease of conversation with the sales and support departments. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Not having a Manual to help create new workflows without having to search the internet or contact support. Training materials not available when I signed up... Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're happy that our solution is simplifying audit preparation for your company. We're also glad you've had positive experiences working with the DocuWare sales and software support teams. In addition, to online help files built into DocuWare, we recently revamped the DocuWare Knowledge Center. You'll find helpful guides that answer frequently asked questions there. There is also a link to our weekly Product Blog which offers tips and tricks and updates on new versions. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com.

SP

Sona P.

Program Project Manager

Enterprise (> 1000 emp.)

10/26/2020

"DocuWare"

4.5/5

What do you like best about DocuWare?

I actually love the way this system tracks all files, newspaper. All documents may be downloaded and structured for later use to locate them. All scanned documents are able to be marked with various info so you are able to find them when you do not understand what you're searching for. For safety reasons, different people might have various lock systems or maybe administrative controls put in between them. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There is absolutely nothing wrong with this particular program. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Docuware is actually a really useful scanning plan, enabling access to reports. It is a place to save documents. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Inter-agency use, training, and efficiency, chance to archive documents for reduction and storage, possibility to limit access to docs. Review collected by and hosted on G2.com.

AR

Alvaro Trivino R.

Business Analyst of Client Profitability

Enterprise (> 1000 emp.)

8/14/2020

"Great way to distribute your files among the enterprise."

4.5/5

What do you like best about DocuWare?

I like I do not always distribute the files of mine. I can conserve a printout of the file in case I wish to, but I do not need to with Docuware. The power to save PDF files is quite effective since we cannot always create on an actual file. The download feature is actually great in case you simply want to display a specific number of files and never have to check out each one. Docuware has a great deal of details and it appears you are able to tailor the information on your business wants. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Docuware can often be very buggy. We produce a route for this procedure, but it never appears to work the very first time. It might be a user mistake, however I am not sure. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

In case you're looking for an affordable means to automate AP as well as invoice import, DocuWare is certainly the answer for you. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We've solved the issue of having electronic files everywhere. With DocuWare we are able to sign in and search for files created yesterday or perhaps a several years back. It is good to have the ability to search by keyword phrases. I like it collects all sorts of files that I may well need. With DocuWare, there's a lot of space on the desk of mine for me and the workers of mine. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It's great to hear you are taking advantage of the solution's ability to organize files in a secure repository and easily retrieve them using its powerful search capability. We're glad that DocuWare is enabling your organization to realize the benefits of the paperless office. Your experience with workflow is not typical. For assistance in fine-tuning your workflow processes please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com.

KW

Katy W.

Mid-Market (51-1000 emp.)

7/31/2020

"Docuware Does Digital Storage!"

5/5

What do you like best about DocuWare?

I love that I don't always have papers flying everywhere. I can keep hard copies of files if I choose but with Docuware, I don't need to do that anymore. Having the ability to notate the PDF files is super helpful since we can't always write on the physical document itself. The download function is great when you need to sift through a lot of papers easily without clicking through everything. There is so much detail in Docuware and it seems you can edit very granularly to cater to the business's needs. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Docuware can sometimes be very glitchy. We'll create a path for a process and it never seems to work on the first try. Or maybe it will work but somehow it will "break" and the documents don't get to the right people in a timely fashion. This could potentially be user error but I'm not sure. It would be super helpful if there were more beginner tutorials or classes available on how to get started with Docuware. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We are definitely solving the problem of having papers everywhere. Docuware gives us a place to log in and look up documents from yesterday or from years ago. It's great to be able to search using the "*" and using a keyword. I love that it pulls up all the possible files I could be needing. Docuware has cleared up an awful lot of desk space for myself and my coworkers! Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're happy to hear that your company is experiencing improved productivity as a result of office automation and workflow. There are beginner tutorials built into DocuWare. You can click on the drop-down menu under your name in the DocuWare user interface to access them. DocuWare also offers beginner and advanced user training. Get more information about the 2021 schedule by emailing gary.sarlous@docuware.com. In response to your configuration issues, contact your DocuWare Partner or reach out to us directly at customer.feedback@docuware.com.

AD

Alejandro D.

Executive Creative Director

Enterprise (> 1000 emp.)

7/30/2020

"Keep your documents safely and share them."

4.5/5

What do you like best about DocuWare?

DocuWare, in the opinion of mine, is actually a really complete and service that is fast since it enables me to keep documents safely and make use of them when I want. The security of our files is very critical we've no problems with tracking or perhaps losing info to others. We have been making use of this service for much more than one year and we are pleased to see it really works in a different way: the security as well as support system is much more secure compared to our cloud system. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It goes against from some other storage methods in it gets to a level where it may be utilized for its own labor. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

There are additional kinds of applications that we are able to look at and examine, but I suggest them. I specifically suggest it for the role of mine. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

As with any business, cloud storage is actually necessary, but we had been searching for an alternative, different functionality in which we could keep all the data of ours in folders, so that service enables us to flow as well as store the info of ours in a different way. We save all in folders since it is on our primary computer, but since it is currently in a protected storage facility, I love it to be seamless and accessible. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare Cloud. We're so glad that your organization is benefiting from the solution's advanced and comprehensive security as well as its ease of use. It great to hear that working with a cloud-based system is seamless and easy to access. If we can ever be of assistance, please contact us at customer.feedback@docuware.com

AI

Verified User in Insurance

Small-Business (50 or fewer emp.)

11/23/2020

"GREAT DOCUMENT STORAGE OPTION"

5/5

What do you like best about DocuWare?

DOCUMENT STORAGE AND NOTATION IS WHAT WE USE THIS PRODUCT FOR. HAS ELIMITED ALOT OF PAPER FOR US. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

SOMETIMES IT CAN BE A BIT CUMBERSOME ON YOUR PC AS IT TAKES ALOT OF RESOURCES WHEN YOU USE THIS THROUGH AN ON SITE SERVER. SOMETIMES YOU NEED TO REFRESH THE DESKTOP APP BY UINSTALLING/REINSTALLING Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It's great to hear that our solution's storage and retrieval capabilities are enabling your company to be more efficient and move toward having a paper-free office. Your DocuWare administrator should be able to modify your settings so that you don't have to restart Desktop Apps. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

JA

Judy A.

Sr Administrative Assistant

Enterprise (> 1000 emp.)

11/10/2020

"Easy to use, great customer service"

5/5

What do you like best about DocuWare?

User friendly, easy to store documents including emails stored directly from Outlook with attachments, and easy to retrieve and view documents. Excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Have had primarily positive experiences. Any issues we've had have been resolved with newer versions of DocuWare. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're so glad that your company is benefiting from using our solution's easy archiving and retrieval and email management capabilities. It's also great to hear that you've had a very positive experience with our Software Support team. Customer satisfaction is very important to us, and we're proud of the work they do. If we can be of assistance, please contact us at customer.feedback.com.

AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

11/13/2020

"Lots of cool features to help track documents"

3/5

What do you like best about DocuWare?

I like the workflow designer. It is pretty intuitive to use and helps organize tasks amongst teammates. I find it very easy to find documents in the system. The stamping system is a very nice feature as well. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The weak part about the workflow is that it doesn't allow parallel tasks so if a user is a bottleneck the downstream users can't complete their tasks while waiting. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It's great to hear that our solution's Workflow Designer and stamp function have benefited your organization. DocuWare can accomplish parallel task where a document is sent to multiple users at the same time for a decision. Then all users can take action before it move to the next user/task. DocuWare workflow can also perform escalation, so if a user does not complete a task within a specific timeframe, it is escalated to another user or simple moves to the next step. If you would like assistance with configuring the workflow, please reach out to your DocuWare Partner or contact us directly at cutomer.feedback@docuware.com.

ND

Natalia D.

Senior Planning and Control Consultant

Enterprise (> 1000 emp.)

7/7/2020

"Effective way to share your documents."

4.5/5

What do you like best about DocuWare?

I actually love the fact that DocuWare is able to handle various kinds of documents and store lots of. We are able to access our DocuWare accounts from any unit and synchronize account options and file management, and that is extremely convenient. DocuWare is offered on a variety of operating systems, and that is quite handy for us! Many DocuWare functions are extremely useful. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The cost is actually great, however, not the just like for similar online magazines and switching os's. Moreover, DocuWare isn't as popular as some other platforms, so for several clients with DocuWare is hard. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

You have to use DocuWare to produce a far more specific work as well as file sharing setting to stay away from personal contacts, messy email chains and meetings. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

When it concerns inner collaboration, DocuWare has tested its worth since we are able to work in the same environment. By updating documentation as well as editing documents. Through our DocuWare account we are able to use a number of document editors without any difficulties. Generally, we work even more with DocuWare and never have to meet actually and without needing to process documents. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're glad that our solution fits the needs of your organization so well. It's great that DocuWare is improving collaboration and its version control is ensuring that everyone is working with the most recent document version. If you would like suggestions on how to adjust your configuration to better fit the needs of your clients, please reach out to us at customerfeedback.docuware.com

AS

april S.

Marketing

Enterprise (> 1000 emp.)

8/9/2020

"Docuware allows us to send and receive documents and also track information"

3.5/5

What do you like best about DocuWare?

Its Automation will allow you to have a digital, stable and safe workflow. It will increase your productivity and work performance, it will allow you to send and receive documents. In addition to Track information. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I have no experience that makes me reject the platform, however, the platform configuration must be improved. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Fully recommended for all small, medium and large companies. They should have at their disposal this great tool that will allow them to increase their profits in less time and with the highest performance of their staff. We continue working with DOCUWARE Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Excellent tool for our company, its automation allows us to have a fluidity of work and better performance, we channel the time saved to dedicate it to other areas. We can work and exchange information, files and documents remotely. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We appreciate customer feedback. We're happy to hear that your company is experiencing improved productivity as a result of office automation and digital workflow. Please be sure that your organization is working with the most current version of DocuWare. The solution is continually enhanced to add new features and improve performance. To plan a version upgrade, please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. We have a team that is responsible for improving the user experience. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.